Guest User
February 12, 2026
Everything was excellent, especially the staff. They were very friendly, helpful, and professional throughout my stay.
However, I did experience some disappointment regarding the Level Club upgrade. During check-in, the front desk staff strongly encouraged me to upgrade to a Level Club room for an additional USD 40 per day. I was informed that the Level Club was open until 11:00 PM. However, when I visited the Level Club on Level 24, I was told that snacks and drinks were only available until 8:30 PM. After that time, drinks had to be purchased à la carte. I ended up paying USD 6.80 for two cans of Coke.
This was quite different from other hotel club privileges I have experienced, where lounges typically operate until midnight and offer complimentary drinks throughout the opening hours without additional charges.
The most disappointing experience occurred the following day when I returned to the Level Club and found it completely empty with no staff present. After calling reception, I was informed that the lounge was closed and that I could instead collect snacks from the Level 1 Lounge, which is located in a public area. There was no prior notice given to club guests about this change, and I only found out after making the call.
In total, I spent USD 126.80 on the upgrade but was unable to fully enjoy the exclusive privacy and all-inclusive food and beverage benefits that were expected. Unfortunately, this made the upgrade feel not worthwhile. In the future, I would not choose to upgrade again under similar circumstances. I sincerely hope Melia ensures that facilities are fully available before promoting such upgrades to guests.
Aside from this issue, the rest of my stay was excellent. The staff’s welcoming demeanor, professionalism, and overall service standards were truly commendable.
