Cinnamon Citadel Kandy

124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Central Province, Sri LankaShow on map
Opened: 1983 Located 500 metres above sea level, Chaaya Citadel Kandy offers a spectacular outdoor pool. It has a spa and well-appointed rooms.Show More

Select room
  • Quite Clean4.5
  • Good Amenities4.2
  • Good Location4.2
  • Good Service4.2
  • 4.3/5Excellent

    Classy environment, Great view
    96% Recommended
  • Quite Clean4.5
  • Good Amenities4.2
  • Good Location4.2
  • Good Service4.2
  • 4.3/5Excellent

    Classy environment, Great view
    96% Recommended
    • 4.5km
    • 5.4km
    No places of interest within 1000m, 2km from downtown
    View Map
    Wi-Fi in designated areas
    Non-smoking floor
    Currency exchange
    Show All Amenities
    Select room
    Searching for rooms…

    Reviews(25 verified guest reviews)

    • Guest User


      • Deluxe Room
      • Stayed in December 2019
      • Friends
      • 10 Reviews
      4/ 5
      Very Good

      The location is hidden, half an hour off the road from Kandy. Next to the river, the view is very good, the restaurant breakfast is good, it is indoor and relatively clean. The pork roast was ordered for dinner. The rooms are fully equipped with sofas and bathtubs, and the rooms are large in size. A little problem is that the balcony on the first floor and the outside are almost connected, which is very unsafe. And I don't know what the reason was. The room we were assigned was too biased. There were a lot of steps up and down along the way. There was no elevator or slope. It was difficult to carry luggage. When I was serving, my friend wanted to ask the waiter to help with the luggage (it must be paid). No one came for half an hour, very chilling. There is a smell of cinnamon in the room. The swimming pool facilities look good, but I have no time to use it. This hotel costs 900 yuan a day, and the price is too bad. It is generally not as good as the domestic three or four hundred, and Lanka is too expensive for foreign characters.

      Translation provided by Google
      Posted December 31, 2019



      • Deluxe Room
      • Stayed in November 2019
      • Solo travelers
      • 21 Reviews
      4.2/ 5
      Very Good

      The surrounding environment of the hotel is very good, the rooms are well-equipped with facilities, and the staff service is also very good. It is not necessary to set a deluxe room for a superior room. It ’s a long way, and I live on the first floor. A guest climbed into my balcony and ran in from my window, but the balcony was one meter high! When I turned on the light, she ran again, and slippers slipped back, so scared that she couldn't sleep for a long time.

      Translation provided by Google
      Posted November 25, 2019



      • Superior Room
      • Stayed in November 2019
      • Friends
      • 8 Reviews
      5/ 5

      Very distinctive, breakfast buffet is very rich, fresh juice or black tea is available as soon as you enter the hotel lobby, and a driver's room is arranged. The service is very considerate and the hotel design is very unique. The only drawback is that the beds are too small

      Translation provided by Google
      Posted December 4, 2019

      Guest User

      • Superior Room
      • Stayed in February 2020
      • Families
      • 72 Reviews
      5/ 5

      The environment is too comfortable, the buffet is also good, the price is cheap, is a good choice. In general, the products of the Cinnamon Group are reliable in Sri Lanka.

      Translation provided by Google
      Posted March 3, 2020

        Guest User


        • Superior Room
        • Stayed in October 2019
        • Friends
        • 5 Reviews
        5/ 5

        Due to the railway strike, we had to give up the tickets we had already purchased and changed to rent a car to Kandy. Although the road is hard, there are also many scenery to be swept. The three-day trip to Kandy is not so much a look at the scenery of the temple and the lake. It is better to say that this hotel is even more pleasant. Booking the hotel, because of the unique tapestry pattern in the hall, arrived at the hotel, first attracted by the river in front of you, the blue sky. The hotel has a sweet and cold drink at the store. When you look at the river, you don’t feel that the procedure is slow. Prayer in the mountains, candlelight and singing at night, a beautiful local wedding, beautiful sunset glow, blue waves from the pool outside the cafe, blending with the hotel's gracious dining and attentive service, a movement or a look, the waiter can Understand your mind. The place to stay, the first floor is slightly damp, but there is a garden where you can push the door, people who like plants, you can also browse the hotel's garden, there are many kinds of plants, all are tropical wonders. We changed to the top of the building. I didn't expect a few rains in the house when the rain was heavy. We were very touched when the staff watched the rain. The little episode did not ruin the mood. Watching a piece of golden bamboo outside can be a good memory. Those who love dessert, food and photography will be satisfied.

        Translation provided by Google
        Posted October 7, 2019
        • 1

      Hotel Policy

      Check-in and Check-out
      • Check-in from 14:30
      • Check-out before 12:00
      Child Policies
      Children are welcome at this hotel. Additional fees may be charged when a child stays at the hotel with parents or guardians, please confirm with the hotel.

      Need to Know

      Important City Info
      [Sep 23, 2021 - Sep 23, 2022] As per local government policy, hotels only accept travels with necessary permission. For level 1 hotels,guests must provide PRC and an insurance at the day 1 for arrival. When booking or check in, guests may be required to offer necessary certificate, itinerary or other related information. If not provide, your booking may be cancel. About Level 1 hotels and more details, please check the link:
      Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

      Hotel Description

      • Opened: 1983
      • Renovated: 2012
      • Number of Rooms: 119
      Located 500 metres above sea level, Chaaya Citadel Kandy offers a spectacular outdoor pool. It has a spa and well-appointed rooms. Air-conditioned rooms feature spacious interiors with fine beddings and furnishings. Each room is equipped with a minibar, tea/coffee making facilities and a TV with cable channels. Panorama Restaurant boasts an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks. Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organise trips to popular attractions such as the Pinnawala Elephant Orphanage. Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. And free parking is provided.

      Services & Amenities

          Conference hall
      • Children's pool
      • Beach towels
      • Beach/pool sun umbrellas
      • Water sports
      • Hiking
      • Table tennis
      • Pool bar
      • Barbecue
      Health & Wellness
      • Gym
      • Sauna
      • Spa
      Front Desk Services
      • Bellhops
      • Luggage storage
      • Front desk safe
      • Valet parkingFree
      • Duty manager (24 hours)
      • Taxi booking
      • Concierge service
      • Attraction ticket service
      • Wake-up call
      • Credit cards accepted
      • Express check-in/check-out
      • Locker
      • Currency exchange
      • Front desk (24 hours)
      • Tourist map
      • Postal service
      Cleaning Services
      • Laundry room
      • Ironing service(Additional fee)
      • Room cleaned: daily
      • Laundry service(Additional fee)
      Food & Drink
      • Restaurant
      • Room service
      • Children's meals
      • Bar
      • Dry cleaning
      Public Area
      • Wi-Fi in designated areasFree
      • Mini shopping mall
      • Lobby seating area
      • First aid room
      • Garden
      • Picnic area
      Business Services
      • Conference hall
      • Business center
      • Multimedia system
      • Fax/copying service
      • Elevator
      • Lobby bar
      • Audio system & speakers
      • Designated smoking area
      • Accessible rooms
      • Newspaper in lobby
      • All rooms non-smoking
      • Non-smoking floor
      • CCTV in public areas
      • Security alarm
      • Fire extinguisher
      • Smoke alarm
      Kid's Facilities
      • Childcare service
      • Children's books/DVDs
      • Children's board games/puzzles

      Transport & Attractions


      Katugastota Airport

      About 12m from hotel by car


      Hatton Spb

      About 2h40m from hotel by car


      Railway Stations

      Kandy railway station

      About 19m from hotel by car


      Peradeniya Railway Station

      About 25m from hotel by car



      Mahaweli River Front

      About 16m from hotel by car


      Places of Interest

      Ceylon Yatra


      Asgiriya Stadium


      Ceylon Footprints


      Destination Sri Lanka


      St Anthony's Church


      Red Mosque


      Lord Kataragama Temple


      Care Feet


      Jayamali Batiks Studio


      Ran Avuda Mandapaya

      Cinnamon Citadel Kandy Frequently Asked Questions
      How much does it cost to stay at Cinnamon Citadel Kandy?
      Prices at Cinnamon Citadel Kandy are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
      What is the closest airport to Cinnamon Citadel Kandy?
      The closest airport is Katugastota Airport. It is 4.5km from the hotel and approximately a 12minutes journey by taxi.
      What are the check-in and check-out times at Cinnamon Citadel Kandy?
      The check-in time is from 14:30 and the check-out time is before 12:00.
      Does Cinnamon Citadel Kandy provide airport transfer services?
      No, the Cinnamon Citadel Kandy doesn't provide airport transfer services.
      What amenities and services does Cinnamon Citadel Kandy have?
      Cinnamon Citadel Kandy has the following amenities and services: Wi-Fi in designated areas, Restaurant, Bar.
      Does Cinnamon Citadel Kandy have a swimming pool?
      No, Cinnamon Citadel Kandy doesn't have a pool.
      Does Cinnamon Citadel Kandy have fitness amenities?
      Yes, Cinnamon Citadel Kandy has fitness amenities.
      Does Cinnamon Citadel Kandy provide free Wi-Fi?
      Yes, the hotel provides free Wi-Fi.
      Does Cinnamon Citadel Kandy have non-smoking rooms?
      Yes, Cinnamon Citadel Kandy has non-smoking rooms. Please view the hotel listing for details.
      Does Cinnamon Citadel Kandy provide breakfast?
      Yes, Cinnamon Citadel Kandy provides breakfast.
      Does Cinnamon Citadel Kandy have a restaurant?
      Yes, guests can eat at: Restaurant.
      Is parking available at Cinnamon Citadel Kandy?
      Yes, parking is available at Cinnamon Citadel Kandy.
      Does Cinnamon Citadel Kandy have children's amenities?
      Cinnamon Citadel Kandy has the following children's amenities: Childcare service, Children's books/DVDs, Children's board games/puzzles.
      Where is Cinnamon Citadel Kandy?
      The hotel address is 124, Srimath Kuda Ratwatte Mawatha. The hotel is 2 km from the city center.
      Is Cinnamon Citadel Kandy close to transport stations?
      The closest station is Kandy railway station. It is 5.4km from the hotel. View On Map
      Is Cinnamon Citadel Kandy nearby popular attractions?
      Cinnamon Citadel Kandy is near the following attractions: Ceylon Yatra(Approximately 1.1km), Asgiriya Stadium(Approximately 1.3km), Ceylon Footprints(Approximately 1.3km).
      Does Cinnamon Citadel Kandy have hot springs?
      No, Cinnamon Citadel Kandy doesn't have hot springs.
      Show More

      Haven't found the right hotel yet?

      24/7 Customer Support

      We're here to help whenever you need us

      Over 400 Million Members

      4-star rating on Trustpilot

      Book Worry-free

      Thousands of hotels can be canceled for free with our Flight and Hotel GuaranteeLearn More

      Secure Payment

      Payments are secured using the latest industry standards