Firstly, our room was clean and the styling was contemporary and classy. The woman at the reception was pleasant and kind. If you are needing a hotel in the crossroads area, it is a nice hotel. But be aware of area and the parking situation, it is valet only. We paid for on site parking ahead of time, but had i known that valet was our only option i would have chosen a different hotel. If you dont use the valet your other option is finding parking on the street which could put your car at risk for a break-in. This brings me to the area.... Its sketchy. If you go 6 blocks or so north you run into the t-mobile center and a nicer area. But this little stretch on grand st between crown center and t-mobile...... our guard was up. Just be aware.