Hotel Bubo Himalaya

I am really surprised by the reviews mentioning "helpful staff" in this hotel. Unfortunately, it was not the case for me. As I entered the hotel, there were a few people sitting on the couch and watching TV, I thought they were the residents. I waited for a minute or so, and then one of the "residents" came to the counter. I told him that I had a booking via **********. Without a greeting or any sort of acknowledgement, he asked how much did I pay? I showed him the receipt and he took me to a room. The room was spacious, and it looked clean. So I unpacked and decided to take a shower. The bathroom was full of mould. I went downstairs and found the staff was lying on the couch with his feet up. I told him about the issue and asked him to switch to a different room. He was not happy with my request because I had "already used the room". and he followed me to the room to check. I kid you not, he tried to rub the mould from the shower head with his bare fingers!!! As he was rubbing the mould I asked him for a different room. I also told him that I am happy to take the towel I unfolded with me so that he can switch the folded one in this room. He reluctantly offered me a new room which was smaller but the bathroom looked cleaner than the previous one. I was very hungry so I went for a bite to eat. When I returned, I discovered that the toilet paper was hard- as if somebody dropped it in water and left it to dry. Also, the room stank of cigerattes. There was no internet either. When I went downstairs and told him about the toilet paper and smell, I told him that I had paid for the deluxe double room but I am happy to take the smaller room without the stench of smoke. I was hoping he would offer me a different room, instead, he was visibly annoyed and handed me a roll of toilet paper. I went upstairs and decided to leave. As I came downstairs, he was flicking channels on the TV. When I told him that I am checking out as I am not happy. He didn't speak a word. Luckily I got a refund from hotels. com. I don't know whether I was caught up on his bad day, or he was a new member of the team. I gave him several opportunities to rectify the problems, He failed on each and every step. The great location is the only positive thing here. The customer service was non-existent and none of the two rooms matched the pictures. Based on this experience, I don't recommend this hotel. There are several better ones around.

We stood in this hotel 3 nights and we had lots of requests: trekking, air tickets, permits, airport pickups, finding good guide/porter, buying medicine, exchange money, covid test. Everything was no problem for Sanket and we enjoyed our stay in Nepal hassle free. Recommend