Plantation Hale Suites

Reviews of Plantation Hale Suites

Plantation Hale Suites

525 Aleka Loop, Kapaʻa, Kauai, Hawaii, 96746, United StatesSee Hotel Details
Plantation Hale Suites
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Guest Reviews

7.9/10
Good
103 Reviews
Verified reviews
Location8.0
Amenities7.9
Service7.8
Cleanliness8.0
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Guest User
Pool View One Bedroom Suite
Stay Date May 2025
Couple
12 Reviews
9.0/10
Great
Posted on Jul 15, 2025
A nice hotel close to the beach and a local market with bars, restaurants and supermarket. The location is pretty good. The room was clean and spacious. There were also some pools and hot tub, and also a place for a barbecue.
Guest User
Standard Suite, 1 Bedroom, Kitchen (2 Double Bed With Sofa Bed)
Stay Date Jun 2023
Traveling with friends
1 Reviews
6.5/10
Posted on Aug 1, 2023
Location is great and the property is extremely clean and quiet. Our room was very outdated ( early 80's for furniture, carpet, bathroom) but clean and everything worked. It was spacious but bare minimum in kitchen for supplies, the coffee pot is super tiny. My only complaint is you can't extend your stay for late check out or additional day, that really impacts people on hikes and etc. We had to pack our stuff out (530am) and couldn't do late check out to come back to pack and shower. The young desk clerks stated policy for late check out was call morning of after 9am. That's ridiculous because most tourist are traveling across island exploring early. We asked at 815pm night before and staff couldn't give us late check out for next day, that's a deal breaker for us coming back to this property and was absolutely not willing to check or call management, for this reason I would avoid property if you have early tours or adventures. No one wants to pack out 5am without opportunity for late check out.
Guest User
Standard Suite, 1 Bedroom, Kitchen (2 Double Bed With Sofa Bed)
Stay Date Nov 2023
Family
40 Reviews
5.5/10
Posted on Mar 13, 2024
The place is relatively remote, and the price is surprisingly expensive during the Christmas period, about nearly 350 US dollars per night. Since the plan was late, other hotels were booked by others and I had to make do here, but the service was extremely poor. The order Ctrip gave us said check-in was available at 3pm, but when we went there we were told it was 4:00, and it was your travel agency's fault. We went outside and went back at 4:15 and still didn't have a room, and they didn't say when. To get it done, there were 3-4 people working at the front desk but they said there were not enough people cleaning the back. We asked why the front desk wasn’t sent to provide support? Didn't answer, then called out a manager to resist. Not only did that person not apologize, he actually said that if you are not satisfied, you can cancel the order for free and we will not fine you. How could there be such an arrogant person working as a customer service manager today? We later saw that other customers had not gotten a room after running back and forth several times, and some arrived as early as 2:00 p.m. So a few of us banded together and said we wanted to file a complaint against the manager. They got scared and quickly created a few rooms to appease us. So there must be a big problem with the management of this hotel. Other facilities are fine, but the service has caught up with such a poor team.
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