Extended Stay America Suites - Kansas City - Country Club Plaza

We stayed at this hotel while on business in Kansas city. The hotel was clean, quiet (hotel policy is nightly "quiet time" and zero tolerand nce for room parties) and central to the brookside nei aghborhood. The staff is extremely friendly and helpful. A young staffer named Marlene helped me check in early, annd d got me dishes and kitchen appliances walking these items up to my room within a afew minutes of my request. The whole staff was helpful

Bad neighborhood, homeless sleeping in the lot, drug ******* hanging out fighting in the parking lot, dirty, smelly, outdated, worn, stained furnishings. Our room smelled like burnt oil. There are no blankets, only a sheet, apparently you have to request a blanket, in the Midwest during winter -it was 28° No coffee maker, no hair dryer. Despite the fact that we watched the cleaning lady leave our room, the carpet was dirty, the bathroom floor had some kind of oily substance all over, so don't walk around with shoes. There was a car that pulled in with 2 people, say there for 45 minutes and pulled away- which I know because our curtains didn't shut & you could see in directly at our bed. The pillows smelled. We paid a lot more for this "suite" than many other options and we did not get anywhere near the amenities in other locations. If you have no other options, I suggest committing a low level crime so you can get arrested and stay at the jail. Probably more comfortable, cleaner, better food and better service. Oh yeah, the coffee machine in the front was turned off and when I asked what was wrong, some employee said " you have to push the button" I replied, yes I understand how to push a button that literally says "push" but nothing happens...the kid that worked there & I think her name was Dawn. If it wasn't for the 2 of them I don't think this place would be in business. DO NOT STAY HERE

Didn't actually stay there because they called me 4 days before I was supposed to arrive to tell me they were cancelling the room I had booked and paid for. They said they had a large party that needed to extend their stay another day.

I recently visited Kansas City and chose to stay at this property. It was okay. Wasn't dirty, but wasn't overly clean either. It's a weird layout, with the lobby on the first floor and all the rooms on higher floors. The 'breakfast' is a small shelf with a few items like muffins and bags of oatmeal. Don't plan on this being the way to start your day. The property is very convenient to restaurants, museums, and the art school. But, I'm sure there are nicer places to stay in that same area.