Sotetsu Fresa Inn Kawasaki-Higashiguchi

The room was bigger than I expected, especially the bathroom, which was quite a bit larger than what you'd find in similar hotels. The location is great; it's just a 5-minute walk from the station after taking the Keikyu line from Haneda Airport. Breakfast was just okay, a very basic set meal from the cafe next door. Luckily, there's everything you need nearby, making it super convenient for eating, drinking, and shopping.

Booked a deluxe room for two, it was very spacious and the price was good. However, I wouldn't recommend the breakfast set; while tasty, the mixed coffee was good but too small. I feel like in the future, I'll probably book deluxe rooms at 3-star hotels more often.

I've stayed here multiple times and I'm always grateful for the consistently clean and tidy rooms. The location offers convenient transportation options. Although the space is a bit small, it's perfectly sufficient for one person. I'll definitely be coming back!

This hotel is within walking distance of Kawasaki Station and LaCittA, with several convenience stores along the way. It's really helpful that you can borrow a trolley from the lobby to take large luggage up the elevator. I was going to complain about how tiny the room was, but after staying in similar rooms so many times, I've just gotten used to it. Breakfast is a collaboration with the cafe on the first floor. You get a voucher for one breakfast item, which you can also take away. When I saw the walk-in price for breakfast, I immediately felt like I'd be losing out if I didn't pick the most expensive option.

Out of dozens of hotel stays across four trips to Japan, this was by far the worst. First, the room I was given didn't match my booking. Trip.com reimbursed me, so I thought that was settled. But then, I came back drunk at night and couldn't open my door. I went to the front desk, asked for my room number, and was given a different room (presumably the hotel assigned one matching my original booking after Trip.com lodged a complaint). I then realized my luggage, passport, and money weren't there! How was I going to get back home? My head was spinning. I was already drunk, feeling terrible. I then moved back to my original room, escorted by a female manager whom I lectured thoroughly. The next day, I found that she had taken my check-in slip and breakfast vouchers (which had my room number and issuance time on them). She said she 'took' them, but in reality, she stole them! Because she took something that belonged to me without my consent. Afterwards, they slipped an apology letter under my door, but it completely disregarded the facts, claiming it was because the cleaner hadn't properly locked my original room and that I had simply gone to the wrong room. This made me deeply understand how some Japanese people, while apologizing, completely ignore the truth, much like their denial of the invasion of China and the Nanjing Massacre. They will never admit their own mistakes. I asked: 'Why did you steal my check-in slip?' By stealing my check-in slip, you can then falsely accuse me of going to the wrong room. Anyone who has stayed in Japanese hotels knows that the doors auto-lock; they don't stay open like some of our doors if not fully closed. This point made me extremely angry. I checked in around 2 or 3 PM. I hadn't had a single drop of alcohol. Would I really walk into and stay in a room that wasn't mine? Does that logic make any sense? It's not like I didn't pay. I paid for a deluxe twin large room, and you gave me a small one (I contacted Trip.com at the time, and they compensated me for the price difference). I don't need anyone's sympathy for my experience. I'm just telling you, if you're okay with Japanese people treating you this way, then go ahead and stay at this hotel. Get a taste of the bad people in Japan, just for the experience.