Novotel Kayseri

Reviews of Novotel Kayseri

Novotel Kayseri

Yenipervane, Kocasinan Blv. 161-1, Kayseri, 38110, TürkiyeSee Hotel Details
Novotel Kayseri
Novotel KayseriNovotel KayseriNovotel Kayseri
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1 night

Guest Reviews

9.3/10
Great
62 Reviews
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.5
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All reviews(62)
Positive reviews(61)
Reviews with photos/video(8)
Clean and tidy(18)
Awesome stay(17)
Awesome rooms(17)
Convenient location(12)
Close to airport(11)
Easy to get around(10)
Perfect for business trips(6)
Delicious breakfast(5)
Negative reviews(1)
Bernice Soo
Superior Twin Room Non smoking
Stay Date Sep 2024
Couple
10 Reviews
10/10
Outstanding
Posted on Dec 2, 2024
Amazing front desk trying to help us set up food delivery app although communication was hard and not successful due to mobile number required. We end up go to nearer mall getting our dinner. Super comfy bed and super near to airport.
6/7
Response from Property: Dear guest ,We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
SK12345
Superior Twin Room Non smoking
Stay Date Sep 2024
Couple
4 Reviews
10/10
Outstanding
Posted on Oct 9, 2024
Hotel is clean and close to the airport which was important for us because we arrived late.
Response from Property: Dear GuestWe very much appreciate your comments regarding your stay at the Novotel Kayseri, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
DevikaP
Superior Twin Room Non smoking
Stay Date Aug 2024
Couple
12 Reviews
6.5/10
Posted on Sep 13, 2024
Hotel is in good location to airport which was purpose of our stay. Customer service needs improvement, no one said hello or helped with bags when checking in. Only during checkout the reception was nice when we requested taxi service. Interior is a bit dated but everything is clean and was good enough for the stay. Even though on main street, rooms are quiet.
Response from Property: Dear Devika PThank you for taking the time to tell us about your experience at the Novotel Kayseri.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Guest User
Superior Queen Room with Sofa
Stay Date Nov 2024
Family
1 Reviews
9.5/10
Amazing
Posted on Dec 6, 2024
I had lovely experience, they are very helpful and kind.
Response from Property: Dear guest ,We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Asaad Alshimary
Superior Queen Room with Sofa
Stay Date May 2024
Business traveler
1 Reviews
2.0/10
Posted on Jun 12, 2024
The worst experience I have ever had. The air conditioning does not work in this heat. I asked the reception and he told me to open the window. The hotel is far from services and in the corner of Kayseri. Very poor Internet, The service is very bad. I wanted to stay for 3 nights, so I canceled the idea and took a second hotel. I do not recommend it at all..
Response from Property: Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely Yours, Hotel Management
Ly Quang
Superior Queen Room with Sofa
Stay Date Oct 2024
Solo traveler
1 Reviews
7.5/10
Posted on Nov 12, 2024
There was no swimming pool and the gym was a bit badic
Response from Property: Dear Ly Quang ,Thank you for taking the time to tell us about your experience at the Novotel Kayseri.At Novotel Kayseri, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Larryjia
Superior Queen Room with Sofa
Stay Date Apr 2025
Traveling with friends
84 Reviews
10/10
Outstanding
Posted on May 18, 2025
The hotel is very new and has its own parking lot. The room is large, clean and tidy. The service staff's English is not very good, so communication is a bit difficult. The breakfast variety is very rich and worth recommending.
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Guest User
Superior Twin Room Non smoking
Stay Date Feb 2025
Traveling with friends
7 Reviews
9.0/10
Great
Posted on Mar 15, 2025
I thought the service quality would be better if I stayed at a chain hotel. I didn't expect that there was no Chinese customer service staff, and the waiter couldn't even speak English fluently. The service attitude was very good, but communication was difficult.
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Guest User
Superior Queen Room with Sofa
Stay Date Jul 2024
Business traveler
10 Reviews
8.0/10
Very Good
Posted on Sep 26, 2024
The room is very clean and spacious. It's not bad. The whole city environment of Kayseri is very good. There is no traffic jam. It is suitable for a slow-paced life. It's very good. The food is also delicious and there are many styles.
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Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00
FAHRİ
Superior Twin Room Non smoking
Stay Date Jan 2025
Traveling with friends
2 Reviews
10/10
Outstanding
Posted on Feb 8, 2025
A sparkling clean hotel, the breakfast is very nice, the rooms are very clean, the location is very good, there is no parking problem, the price is very reasonable. If you go to Kayseri, you can buy everything here for this price. I stayed, I was pleased.
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Claudia Kortekaas
Superior Queen Room with Sofa
Stay Date Dec 2024
Family
1 Reviews
8.5/10
Very Good
Posted on Jan 19, 2025
Great hotel for price-quality. The only thing we found less was that there was not much in the immediate vicinity.
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Anonymous User
Superior Queen Room with Sofa
Stay Date May 2024
Business traveler
5 Reviews
10/10
Outstanding
Posted on Jul 4, 2024
The room is very clean, quiet and spacious. Very suitable for business trips in Kayseri, the price is reasonable and cost-effective. Recommended to everyone
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Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
CihangirKan
Superior Queen Room with Sofa
Stay Date Mar 2025
Solo traveler
3 Reviews
10/10
Outstanding
Posted on Apr 19, 2025
Beautiful location, delicious food, friendly and helpful staff
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Ayse
Superior Queen Room with Sofa
Stay Date Aug 2024
Solo traveler
42 Reviews
10/10
Outstanding
Posted on Sep 27, 2024
As always, I felt very comfortable. The rooms are very clean and the staff very friendly. I have to say, I don't think the restaurant prices are overpriced. I'd be happy to come back anytime 
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Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00
Guest User
Superior Queen Room with Sofa
Stay Date Jul 2024
Family
1 Reviews
7.5/10
Posted on Aug 23, 2024
Nice rooms, new furniture, very clean, a few minutes from the airport. Perfect for a night on the way to or from Cappadocia
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Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10