Great restaurant and front-of-house staff, but weekend noise control needs urgent attention
I have stayed here many times, and usually, my stay is amazing, really comfortable, and very quiet. On the positive side, the food in the restaurant is always great quality, consistent, and comes with really nice service. They also have a great selection of beers and wines. The reception team on this occasion was also incredibly helpful; I needed to extend my trip by two days on top of my initial booking and had to use a separate website to do it. The staff were great at rearranging things so I didn't have to move rooms, which I really appreciated. They even moved me away from the elevators into a quiet room for my first night.
Unfortunately, the rest of the weekend was a complete disaster for noise, starting on Saturday evening. Around 6:00 PM, when I just wanted a peaceful, stress-free night, a woman in the room directly across from me started loudly screeching and singing opera. I have never experienced anything like this in a hotel before. I called reception to report it, but they just gave a casual, "Oh okay, we'll see what we can do."
It only got worse from there. On Friday night, I had already arrived back to find a distressed elderly lady because her neighbor was screaming and shouting. I had to politely knock on the door myself to ask them to keep it down. Then Saturday night was the worst of it with people coming back from nights out. I was woken up six or seven times on Saturday night alone by loud, noisy people and the constant slamming of doors. The doors don't have automatic soft-close hinges, but you don't need to slam them for them to shut. Because there is no visible overnight security or manager on-site, you are left to deal with the chaos. It feels like the hotel might be taking in more disruptive customers lately, perhaps due to lowered rates. I strongly recommend that management place professional notices in the rooms asking guests to be considerate, keep noise levels down, and refrain from slamming the doors.
To top it off, Sunday morning offered no relief. Well before 9:00 AM, I was awoken by housekeeping trolleys and the loud clinking of crockery and cutlery all the way up the corridors. Then, at 9:58 AM, while I was almost ready to leave, there was a sharp knock on my door. The housekeeping lady asked, "Ma'am, are you checking out today?" While she was polite enough, the interruption was incredibly abrupt, unprofessional, and poorly timed right before check-out.
I’ve never experienced housekeeping being this noisy or pushy here before, nor have I ever encountered such disruptive customer behavior. I couldn't even get a little sleep-in before a long drive home. I usually stay mid-week, so perhaps weekends are just a different story, but the total lack of peace made for a horrendous experience. The food and front-of-house staff are great, but management desperately needs to address weekend noise controls, overnight oversight, and housekeeping protocols.