Guest User
January 31, 2023
Apraos bay hotel When we arrived it was lovely, the hotel is in a perfectly positioned location, you have picturesque views all around you with the Albanian border mountains just across the sea which you can see from the Balcony’s of the hotel. When getting into the hotel room, it was fairly nice, although the shower was a bit dirty and the beds are really uncomfortable with only one very thin pillow each and lots of dips in the bed due to it missing a large number of bed slats. The hotel it self is pretty run down with tools lying around everywhere including axes so wouldn’t suggest coming here with small or young children, it gives off the impression that they’re not bothered about taking care of the hotel. After staying here for 3 days (we’re from the UK and not used to temperatures above 25degrees usually for our summer) we had the air con on in our room as temperatures were 36 degrees and above, we were approached very abruptly and told that the air con was not free and came with a charge of 10 euros per day. We were not told about this on arrival, there were no signs anywhere in the hotel to advise of this, and additionally was not listed on the website we booked through so just wanted to get some information as to why we were only being told about this after using for a few days. We first asked the lady who runs the reception who angrily Told us to speak to manager, we then asked the manager of the hotel why this was a charge as we have never been told to pay extra while staying at a hotel for air-con and we were under the impression this was included within the price of the room as we were not told of this prior to using it for 3 days, to which he responded ‘shut up, stop talking, I don’t like you, you talk too much’ In tears I decided to leave the conversation and go back to our room, and let my boyfriend speak to him. He was so rude and made me feel so uncomfortable I didn’t want to stay at this hotel anymore and ruined our entire time staying here and we avoided being at the hotel as much as possible. After our uncomfortable encounter with the manager and the woman who I assume is his wife (runs the reception) they continued to make me feel uncomfortable by ignoring our presence and only being friendly to the other people staying at the hotel, where as when we first arrived were really welcoming and would always be greeting us when we would get back to the hotel or just passing them. At various points the woman would try and make digs at us for having the air-con on even though air con wasn’t even actually on which made us feel even more uncomfortable and like we couldn’t relax as they would pick at everything we would do. This woman also on a number of different occasions would speak to my boyfriend, but when he left the room would continue to act as if i wasn’t there. At no point did the manager of the hotel apologise to me for being so rude he would simply just act as if I was invisible. I would never stay at this hotel ever agai