CBH Lake District Castle Inn Hotel

Greeted with a lukewarm warm reception upon arrival. No assistance offered to take the luggage to the room which was up three flights of stairs that got narrower towards the top. The breakfast server huffed and was visibly annoyed and upset when I dared to ask for a second coffee! I suggest that they invest in a coffee machine instead of serving single cup sized cafetières. The family room was a good size but had fairly low ceiling beams which were pointed out by 15 signs which made the room look more like a building site than a bedroom. No refrigerator in the room and the safe did not work. The location is around 6 miles from Keswick. Nice swimming pool but access via the door to the changing rooms does not work all of the time.

We only stopped one night but it seemed fine, service was pleasant and friendly facilities were good. It looked tired in some areas but something that big can't be shiny new everyday. The room was generally clean and dust free but the fridge (which wasn't even plugged in) was dirty inside and there was an empty biscuit packet under the couch.

Great for families and dogs! A sprawling complex with a well used leisure area. Could be better managed and cleaned, but OK.

Lovely hotel very comfortable very clean Staff very friendly A special thank you to Alan who was very friendly and considerate

The room was very good the bed was very comfortable I had a good night's sleep. Shower was very good.

Room was cold and a request for a heater wasn’t actioned until the second day. Food ordered at the bar wasn’t provided even after being followed up. Rooms were booked 9 months in advance but were placed at opposite ends of the hotel. Overall it was an ok experience but lacked in a number of areas to make it a positive review.

Shannon on reception was exceptional and our room was spotlessly clean anx well serviced.

Sorry but didn't enjoy this stay as the room was cold and situated in some strange converted building behind the main hotel. Staff were friendly and helpful, firstly putting the heating on and then bringing an additional plug in heater, we did not enjoy the room it was too cold, had a roller blind which we had closed permanently due to ground floor location, so overall was very disappointed.