Baan Khaolak Beach Resort

Excellent customer service went above and beyond.

Service was good. Food poor. Chewy chicken satay, as though quickly defrosted aka student style. Frozen chips aka McCain. We’ve had such better food at the authentic beach bars near our hotel (Kantary Beach hotel and resort). However- View lovely.

The resort is superb, the staff are great and friendly nothing is too much trouble Rice at break fast is fabulous, tropical fruit ,cheese cold meats , bread cakes pastries , thia food and of course omelettes eggs scrabbled or fried all cooked as you wait and as you like them bacon, etc All the staff greet you with a smile the ground are full of trees and wild life , the rooms are cleaned every day and are very large , tea and coffee in the room and water every day I don’t think I’ve ever been so relaxed on holiday Well done to all the staff

Very nice hotel with beautiful grounds. The pool and beach area were beautiful and the whole area was very clean. Especially the rooms which were spotless. The breakfast was very good and we had lunch and dinner at the beach side restaurant and room service which were very good. The reason I give only 3 stars is because our room was a bungalow room which is 2 rooms together connected by an internal door. This would be great for a family but not so good when you only have one of the rooms. You can hear everything from next door. Also the room's wifi, aircon and "satellite" tv didn't work properly. The wifi would kick you out several times a day and you'd have to keep putting in the codes. The aircon was so noisy we couldn't sleep with it on. As for the tv, we called reception several times and admittedly a maintenance man was there within a few minutes but he fobbed us off and kept saying it's the satellite. We could only get a couple of channels without interference. The hotel guests are mainly from Germany, Denmark and France, and of a senior age. This hotel wouldn't be that good for families with small children. The pool did have a shallow area but it wasnt fenced off and led straight into the deeper section. The sea was also a bit choppy for children. This was a nice hotel but I wouldn't return because of the room issues

It wasn't our first time in Khao Lak. And not the first time in this hotel either. We came back because we really liked it last time. Small but nice. And very well located. We had a great room. It was also very quiet in the complex. The breakfast was simple but perfectly adequate. The staff were extremely friendly and helpful. The 'village' with the restaurants, massage and other shops was easily accessible. We were able to relax well. We were super happy with everything and everyone. Thank you very much! We will be back.

the Baan khaolak beachfront resort was a great surprise. The reception manager Kan Rongrueangkul welcomed us warmly and gave us a comprehensive tour of the hotel, which indeed offers high-level accessibility, including several accessible rooms, easy access to the pool and beach, with a beach wheelchair and a lift to the pool. I was really impressed. Although the conditions of this resort are modest. I was amazed by the possibility of staying at such an accessible hotel in a country that is not very accessible.

Lovely quiet hotel in a really good location. Set back from the main road, you have the benefit of the peace and quiet as well as access to the bars and restaurants not too far away. Rooms are lovely and quaint, and the customer service really good.