Mountain View Hotel & Apartment

beatiful view, nice food. Miss the front desk.

Overall the place was good, clean property, great breakfast services. However, customer service needs to improve especially when a visitor raises concerns. I was shocked when i raised a concern and the receptionist asked when my check out was. This meant that she was not willing to assist noting that my due check out was the next day 20th. She didn’t bother following up on my simple concern of getting a mosquito repellent. I walked down the reception an hour later at 9pm only to find that she didn’t even engage the necessary team 😩. Was asked to go back to the room and nothing came. I was left clapping the whole night trying to kill mosquitoes the old age way 😂😂.

Very clean, great food. However, customer service needs to improve moreso on other staffs at the reception as they are the face of the property.

I booked this hotel because of the good reviews, room description and photos. Also the location is very convenient to the genocide memorial - a 15 minute walk. Otherwise the location was not great with respect to restaurants and convenience stores. The free airport shuttle turned out to cost $25USD because we stayed only one night. The one bedroom apartment turned out to be a shared living space with 3 lockout bedrooms each with bath - kind of like a nice college dorm. There was no one in the other 2 rooms so we had the living space to ourselves but the kitchen was stripped bare- no appliances, no serve ware, no kettle, no glasses. So we went up to bar to buy bottled water but they didn’t have any so we had to walk to pool bar. The apt was clean but the sliding glass door would not close and the toilet leaked. There was AC but we couldn’t figure out how to use it so we opened windows. The bar/meal service was slow and convoluted. They didn’t have any diet sodas. Dinner (soup & a salad) took 2 hours and there was only one other occupied table who had already eaten and just sat there for 2 hours playing with their phones. Breakfast also took an hour even when we told them up front we had to eat fast to meet our driver. We weren’t even served coffee until we waited 30 minutes. And we were even the only people there.

They are great, customer service and every domain.

A very pleasant budget hotel with lovely Mountain views. We had a short stay here as due to a family situation we had to check out early. The management team -Gaspard and Yvonne-were incredibly helpful in facilitating this and I want to thank them both for their kindness, efficiency and professionalism.

WiFi slow in and around some particular apartments especially that which I was in. They really have to improve the WiFi connectivity

I booked one of their 2 bedroom apartments for just under a week and had a very comfortable stay. The hotel was very clean and the staff were attentive and very professional. The beds were comfortable and the living area had everything we needed. The kitchenette had all the things you would expect to enable you to self cater should you choose to. The hotel is well located for getting to local places of interest and the hotel minibus was always available to take you where you needed to go for a reasonable fee. My arrival was very early and departure was very late but I was allowed to check in and check out according to my flight times unlike most hotels that have rigid check in and check out times. The shower did run hot and cold at times due to other people using water but this was a minor irritation. The breakfast was delicious and well presented. This is not the Sheraton, it is a budget hotel, but for the price I paid I was pleasantly surprised at the overall standard of this hotel. I would definitely stay again.