Kigali Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kigali
Kigali Serena Hotel
No.2 of Premium Hotels in Kigali
KN 3 Ave, Kigali, Rwanda
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With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.Show More
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Highlights
Delicious breakfast
Airport pick-up available
Lots to do
Parking availableAmenities
Golf course
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private ParkingFree
Airport pick-up
All Amenities
Property Description
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
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4.2/5
Very GoodCleanliness4.2
Amenities4.2
Location4.2
Service4.2
All 56 Reviews
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(180m)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Landmarks: Kigali Cultural Village
(220m)
Landmarks: CST Library
(250m)
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Rooms
Guest Reviews
Services & Amenities
Policies
Prime Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
4
Standard King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
TV
Wi-Fi in room
Check Availability
5
Deluxe Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Minibar
TV
Check Availability
1
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
8
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
6
Superior Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
6
Standard Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Check Availability
2
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
1
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
4.2/5
Very Good
56 reviews
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.2
- Service4.2
Average for similar properties in Kigali
AI Summary
Centrally located with spacious, well-appointed rooms and a beautiful pool, spa, and gym. Guests appreciate the friendly staff and exceptional breakfast buffet. However, some may find the dining options limited.
Guest User
May 26, 2023
Our room is equipped with a large outdoor balcony. Although my friend’s room does not have a balcony, it is equipped with a living room, which is much more comfortable than ordinary standard rooms. The front desk of the hotel is very enthusiastic and helped us make an appointment for a driver to go to the national park. The airport pick-up service is also very good. The breakfast buffet is very rich. For dinner, I ordered grilled pork chops. It was delicious, and the tip is included in the meal price. The fly in the ointment is that the driver asked us for 60 dollars after booking the car from the hotel to the airport on the return trip, but the front desk told us that it was only 35 dollars.
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Guest User
December 2, 2024
Our stay at the Kigali Serena Hotel was fantastic. Both dinner and the breakfast buffet at the restaurant were excellent. The accommodations were spacious and comfortable. The team provided wonderful service and we loved the surprise rose petals in our room for our honeymoon. Having access to the pool and spa facilities was a great bonus after long overseas travel. Would highly recommend!
Guest User
November 5, 2024
We stayed here twice for one-night stays before and after our visit to Five Volcanoes and the gorillas. The hotel is very comfortable - the bed felt lovely, and the shower had nice water pressure and plenty of warm water. Dinner and breakfast were included in our stay (other than drinks, even soda, which was a bit of a hassle when we checked out). The food was served mostly buffet style and was very good quality - we especially enjoyed the variety of breakfast options. There wasn't anything really within walking distance; we had to drive for our tour of downtown and other sights in Kigali, but there was a convenient ATM just across the street.
Guest User
October 6, 2024
For a hotel charging £200 per night, the room was dismal. From a misaligned toilet seat to broken cupboard handles, dirty kettle, bed head and carpet, this was disappointing. Although staff were charming, it took ages to get anything fixed- getting a kettle took two hours! Kigali is fast becoming a tourist destination- it’s a lovely country with very friendly people but this hotel was a let down. For our conference, we had to move to another hotel because the internet did not work.
Guest User
September 15, 2024
We have been visiting Rwanda for over a decade and despite all the new hotels that have come up, we have always stayed at the Serena Hotel. The hotel has great dining, spa , pool and an excellent facility for hosting events. Strongly recommend the hotel.
Guest User
August 14, 2024
a city center hotel that's tops. Spacious rooms with great amenities. Quiet location. Terrific and extensive food bar that offers everything imaginable. You can sit outside and overlook the courtyard and pool that is surrounded by lovely plants. Attentive staff. when we returned to this hotel a week later and had lunch the music was way too loud and made it almost impossible to have a conversation.
Passenger20111256303
August 8, 2024
The crew were very good, the room was very good, as was the restaurant. However, another colleague and I ended up being overcharged. I've sent 3 emails to hotel staff asking for an explanation / refund of the extra charge, and no one has cared to respond. I've been waiting for over a month for a response, and I've included several emails of staff without any response. The amount wasn't trivial and it seemed to indicate an extra night stay that I was only able to identify based on my calculations.
secalpgniog
July 26, 2024
This is a pretty and comfortable hotel in a nice location. The room is large and pleasant. The staff is kind and accommodating and grateful that you are visiting Rwanda. While we were there, a pianist was performing near the lobby, which was quite lovely.
Services & Amenities
Most Popular Amenities
Golf course
Off-site
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private Parking
Free
Airport pick-up
Additional charge
Car rentals
Bar
Restaurant
Cafe
Airport drop-off
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private Parking
Free
Valet parking
Transportation
Airport pick-up
Additional charge
Car rentals
Airport drop-off
Additional charge
Front Desk Services
Currency exchange
Tour and ticket booking service
Safe at front desk
Luggage storage
Concierge service
VIP check-in service
24-hour front desk
Express check-in and check-out
Languages Spoken
English
French
Kiswahili
Food & Drink
Cafe
Bar
Room service
Lobby bar
Snack bar
Health & Wellness
Golf course
Off-site
Hair and beauty salon
Gym
Massage room
Sauna
Foot bath
Spa
Beauty and makeup
Body care
Light therapy
Public Areas
Shopping mall
BBQ
Additional charge
Elevator
No smoking in public areas
Smoking area
Gift shop
Garden
Cleaning Services
Laundry service (on-site)
Dry cleaning
Ironing service
Clothes dryer
Clothes steamer
Facilities for Children
Childcare service
Additional charge
Children's meals available
Children's pool
Business Services
Conference room
Additional charge
Business center
Fax/copying service
Wedding service
Multi-function room
Accessibility
Accessible rooms available
Wheelchairs available
Safety & Security
First aid room
CCTV in public areas
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 07:00–12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern, American
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:US$15.00 per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 1999
- Renovated: 2011
- Number of Rooms: 117
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.