Kigali Serena Hotel
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Kigali Serena Hotel

Stay at Kigali Serena Hotel in Kigali, a 5-star hotel with 8.9/10 from 43 reviews. It offers good value with quality service, and prices start from US$117.

Check-In & Check-Out

From 12:00 until 10:00

Nearby Attractions

Kigali Conference & Exhibition Village: 0.22 km away

Belgian Peacekeepers Memorial: 0.18 km away

Serena Conference Centre: 0.05 km away

Amenity Highlights

Leisure: Pool, Beauty and makeup, Golf course

Pets policy: Pets are not allowed.

Food & Drink: Room service, Snack bar, Cafe, Restaurant, Bar, Lobby bar

The above hotel prices are based on Trip.com for February 11-February 17.

Kigali Serena Hotel

No. 4 of Premium Hotels in Kigali
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Highlights
Excellent service
Ideal location
Airport pick-up available
Free parking
Lots to do
Amenities
All amenities
Property Description
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The best hotel I’ve ever been to . The customer service and facilities are the very best.
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Serena Conference Centre
(<100m)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Landmarks: Kigali Conference & Exhibition Village
(220m)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(240m)
Landmarks: CST Library
(250m)
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3

Standard King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
TV
Wi-Fi in room
Room Details
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Prime Rooms

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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8

Deluxe Room

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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1

Standard Twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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4

Executive Suite

Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Bathtub
Minibar
TV
Room Details
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6

Superior Room

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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4

Junior Queen Suite

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
TV
Shampoo
Room Details
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5

Standard Queen Room

1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Shampoo
Wardrobe
Room Details
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Average for similar properties in Kigali
Most Mentioned
Review summary
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Service Quality: The hotel is praised for its friendly and professional staff, who provide excellent customer service. Many reviews highlight the attentiveness and willingness of the staff to meet guests' needs, contributing to a positive overall experience.(based on 5 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 25, 2026
The best hotel I’ve ever been to . The customer service and facilities are the very best.
S‍l‍i‍i‍m‍e‍d
July 22, 2025
I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional. The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers. While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience. In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 23, 2026
A classic hotel in Kigali. Comfortable and predictable.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 8, 2025
The facilities are old and the dining area is too public. But other services are as good as before
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 26, 2023
Our room is equipped with a large outdoor balcony. Although my friend’s room does not have a balcony, it is equipped with a living room, which is much more comfortable than ordinary standard rooms. The front desk of the hotel is very enthusiastic and helped us make an appointment for a driver to go to the national park. The airport pick-up service is also very good. The breakfast buffet is very rich. For dinner, I ordered grilled pork chops. It was delicious, and the tip is included in the meal price. The fly in the ointment is that the driver asked us for 60 dollars after booking the car from the hotel to the airport on the return trip, but the front desk told us that it was only 35 dollars.
Original TextTranslation provided by Google
S‍e‍r‍g‍e‍i‍_‍2‍0‍2‍5
December 19, 2025
Отель очень понравился! Неожиданно высокий уровень обслуживания, не уступает лучшим отелям Турции. Номер стандарт достаточно просторный, большая кровать с двумя тумбочками и кушеткой, большой шкаф, длинный стол и стулья, кресло с журнальным столиком - мебели достаточно для комфорта. В ванной душевая кабина, ванна, не хватает только биде или гигиенического душа. В ванной также стеллаж для одежды. Чистота на высоте. Сервис тоже: вечером приходит работник и расстилает постель, ставит около нее тапочки и коврик типа полотенца. Завтрак проходит возле бассейна, на улице или в помещении. На шведском столе, помимо стандартных блюд, три разных салата, несколько видов сыров (в том числе камамбер и рокфор), 4-5 видов свежих соков (арбуз, ананас, маракуйя и др), из фруктов - два вида маракуйи, арбуз, ананас, оранжевые шарики - "гусиная ягода", папайя, а также плоды томатного дерева. Завтрак изысканный!
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K‍e‍n‍t‍u‍ ‍Y‍a‍d‍a‍v
November 5, 2025
とても素敵な部屋で、清掃やサービスは細やかでした。朝食もよきです。コーヒーマシンはあるのにコーヒーがないのは謎でした。ホテル送迎は35ドルかかります。
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 23, 2025
早餐很豐盛
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Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 12:00
Check-out: 06:30–10:00

Front desk hours: 24/7

The host or staff will greet you upon arrival

The property will provide check-in details after booking

If you plan to arrive after 00:00 on your check-in day, please contact the property by email/phone at least 1 day in advance

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
There is no age limit for checked in guests.

Paying at the hotel

  • Cash

Property Description

  • Opened: 1999
  • Renovated: 2011
  • Number of Rooms: 149
Phone:+250-252597100+250-788184500
Email:kigali@serenahotels.com
A stay at Kigali Serena Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Kandt House Museum of Natural History. This luxury hotel is 1.2 mi (1.9 km) from Ntarama Church and 1.7 mi (2.7 km) from Club Rafiki.

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.

You might be wondering

What are the check-in and check-out times at Kigali Serena Hotel?

Check-in time at Kigali Serena Hotel starts at 12:00, and check-out time is by 10:00.

Does Kigali Serena Hotel have a pool?

Yes, Kigali Serena Hotel has a swimming pool for guests.

Are pets allowed at Kigali Serena Hotel?

No, pets are not allowed at Kigali Serena Hotel.

Does Kigali Serena Hotel serve breakfast?

No, Kigali Serena Hotel does not provide breakfast.

How much does it cost to stay at Kigali Serena Hotel?

Room prices at Kigali Serena Hotel vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Kigali Serena Hotel from the nearest airport?

The nearest airport is Kigali International Airport, located about 25 mins from hotel by car (11.9 km) away.

What’s the cancellation policy at Kigali Serena Hotel?

The cancellation policy at Kigali Serena Hotel depends on your room type and booking terms.

Does Kigali Serena Hotel offer airport transfers?

Yes, Kigali Serena Hotel provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest AirportKigali International Airport
Distance to Airport11.94KM
Average Price FromUSD325
Hotel Star Rating5
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