The Bay Hotel

Stunning views, friendly staff, very affordable, clean and comfortable. Recommended for couples or families alike with hotel and caravan rental options. Nice break away.

We stayed at this hotel with our newborn, expecting a comfortable and welcoming experience, but unfortunately, it was awful. Our first encounter with the reception staff set the tone for the stay—they were unhelpful and dismissive when we enquired about check-in timing. We were aware check-in was from 3 pm, but with a newborn, we simply wanted an approximate time. The reception staff showed no willingness to assist and were downright rude. Within a couple of minutes of being in the room a random person walked in the adjoining room that was connected to ours, it wasn’t locked at all. Felt very unsafe. The attitude of the waiting staff in the bar and restaurant was also horrendous. They acted as though we were an inconvenience, showing no warmth or courtesy throughout our stay. To make matters worse, the lunch was awful. The quality of the food was shockingly low and far from what we expected (which wasn’t much at this point after such a bad experience from the get go). Don’t make the mistake we made of booking breakfast as it was inedible, particularly the meats. Our room wasn’t cleaned during our stay. When we raised concerns with the manager about the cleanliness, instead of addressing our feedback professionally, the manager responded rudely, dismissed our concerns, and stomped off. We felt completely disregarded, and our complaints went unresolved. We also noticed that throughout the hotel that the portable appliances had advisories to be tested and were out of date since 2019 (as you can see in the pictures). So be careful using any appliances like the kettle, iron etc as is dangerous. The wardrobe was also held together with duct tape - so maybe have some health insurance at the ready. Overall, our experience here was stressful and uncomfortable. The staff’s attitude and lack of care for guests were appalling, and I would strongly advise others to avoid this hotel at all costs!!

We really liked this hotel it was welcoming and cosy with outstanding views. The facilities are very good with a safe, fridge and iron in your room with a great walk in shower in the bathroom. Would have booked a room with a balcony but those rooms don’t have a walk in shower. The staff are so friendly and work hard to make your stay very enjoyable. Leisure facilities were great too with a pool my partner could walk into. The restaurant served fantastic food very reasonably priced.

Fantastic hotel. Stayed here for 2 nights and enjoyed it so much, we have already booked another couple of stays. Lovely clean room. Dining room was amazing with views of the sea. Food was really good. Nice bar to sit in after our meal. Very friendly staff. Can't wait until our next visit.

Well I booked this hotel in February for myself & my husband for our 6th Wedding Anniversary informed the hotel in many occasions. I had booked an Executive suit with balcony & sea view & we where allocated the very last room in the hotel with literally no balcony only 1 person at a time fit onto the balcony did mention to reception staff who where very apologetic but unfortunately there was a wedding on so where fully booked. Room was number 126 so make sure your aware not all balcony rooms have a beautiful big balcony. The views are outstanding 👏🏾 which was 1 of the reasons I booked this hotel to sit & enjoy a wine with my husband on balcony. The room was very basic but clean and the up & downstairs was very good, bedroom separated from the living space, beds very uncomfortable. The rooms have everything you need small fridge, safe, iron, wardrobe space, tea & coffee making facilities. The bathroom was s good size & had all your amenities towels ect & powerful shower. Staff work very hard. The horizon restaurant was very nice dinner was delicious & priced well staff very attentive. Breakfast wasn't the best but warm & a large selection. We had a nice walk to the beach again the views are what make this hotel very well enjoyed especially when weather is amazing sitting at restaurant with glass of wine or 2.

We were walking the Fife Coastal path and this hotel gave easy access from and to the path. The hotel is part of a caravan / holiday park and as such there are facilities such as games rooms and swimming pool which we didn't use. The room was comfortable and the bathroom modern with a good shower and was what we needed. I wouldn't say the hotel was luxurious but more along the lines of premier inn with facilities. We didn't eat an evening meal but did use the bar - which was pleasant to sit in. We had breakfast which was a mix of continental and cooked - food was good and the breakfast staff friendly. We had arranged for a taxi to pick up to transfer to our next hotel and the receptionist was great about this.