Hampton Inn Kinston

Carpets are bit old and sticky in some areas in the room and need improvement in the room refurbishment.

It's ok I been with Marriott for over 40 years and retired from my employment years on the road. I used Marriott Hotels from Maine to Florida. This Marriott need folks who will smile and say good Morning and good evening most important welcome to Marriott. Customer service is everything in all areas. First impression is the most important .

The first room was terrible and should not have been issued, the replacement was much nicer.

Shower didn’t have shampoo or conditioner, the bottles on the wall were empty. She shower didn’t drain, had to keep it held open with my toes while I showered so it didn’t fill with water.

Parking great. Staff awesome and very friendly. Breakfast was good. Can’t complain

First room we got was on the third floor walked in and inspected. Everything sheets were dirty. Pillowcases were dirty hair was all over the beds toilet was not clean. Requested a new room and was moved to the 1st floor only to find sheets were still dirty, hair on sheets and a dead roach was by the side table and it looked like that area hasn’t been cleaned in months.

The handicapped parking ramp asphalt was cracking and pieces of it was all over ground unsafe for me to walk. The room I stayed in carpet needed vacuumed and the most important complaint was the bed was horrible 1 out of 10… mattress old too hard I

I sought a Hampton hotel to have a higher end experience; this hotel wasn’t even close. Everything is worn, dated, and dirty. Bathroom roof multiple cracks and leak repairs, a lot of hair (not ours) on the shower curtain, tub drain partially clogged so you stand ankle deep in water, dirt and grease on shower walls, bathroom floor dirty needing vacuumed and mopped Room smelled musty. Carpets worn, corners of wall chipped. I would expect this lack of quality from a low end hotel off the highway, not a Hampton. Extremely disappointed and feel ripped off to have paid Hampton rates for this subpar experience. Daytime staff very nice but the hotel should be avoided. Daytime staff was the only positive thing as they were receptive to feedback. I not only significantly overpaid for the experience but the get away for a mini vacation was a bust…. Huge let down.

The staff was cery curtwous and accommodating. The cleanliness of my room and hotel were poor. .The bathroom floor was sticky and dirty. The room was dusty. The main floor had a spill from the front door to the elevator, (marked by wer floor signs) from 7pm untul i checked out st 6am.