Located in Jungmun Tourist Complex in Seogwipo City, Jeju Island, Jeju Shilla Hotel is a four-season resort. Located about an hour from Jeju International Airport, nearby tourist attractions include Yeomiji Botanical Garden, Cheonjeyeon Falls, and Jeju Teddy Bear Museum.
It has a total of 429 rooms, including 38 suites, and has a well-organized Soombi Garden where you can feel the charm of Jeju's nature every season. At Soombi Garden, there is an adult pool for adults only and a family pool for the whole family to enjoy together, and you can also experience various facilities and programs from the leisure expert service G.A.O. (Guest Acuity Organizer).
There are also restaurants and lounges for gourmet travel. including all-day dining 'The Park View'. You can taste various dishes at the Japanese restaurant "Hinode", and you can enjoy drinks and snacks with exotic scenery at the lobby lounge "Badang", library bar "Ollae", bakery "Pastry Boutique", and outdoor "Fullside Bar".
"Let's start with the positives: the hotel's style and the surrounding sea views are definitely praiseworthy. The service, I'd say, was pretty standard. The front desk staff and the bellhops were all quite good. We also appreciated the turndown service when we returned to the hotel in the evening.
Now for the complaints. When my friend was showering at night, she noticed the shower stall leaked onto the floor. She almost slipped, which was quite dangerous. I called housekeeping, but communicating was a struggle – their English and Chinese (they asked if I could speak Chinese) seemed equally poor. After a long conversation, they finally said they'd send someone to check it out. Eventually, a manager-type and a maintenance person arrived. After some fiddling, their solution was to line the shower stall with towels, accompanied by apologetic smiles. Heh. I can't help but wonder if a local guest would have received a more thorough solution. The hotel seriously needs to consider replacing its hairdryers, and the wooden comb in the toiletries was also really hard to use. Additionally, the breakfast price is quite steep, and the taste frankly doesn't justify it.
Overall, that's pretty much it. What was supposed to be the most anticipated night ended up being a bit disappointing."