A stay at The Ritz-Carlton, Kuala Lumpur places you in the heart of Kuala Lumpur, within a 15-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square. This 5-star hotel is 1.8 mi (2.9 km) from Petronas Twin Towers and 1.5 mi (2.4 km) from Kuala Lumpur Tower.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and shopping on site.
Satisfy your appetite for lunch or dinner at Li Yen, a restaurant which specializes in Chinese cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. This hotel has 15 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 365 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
"For this trip, we started at The St. Regis Langkawi, then moved to The Ritz-Carlton, and finally stayed here upon returning to Kuala Lumpur. We initially booked two double rooms, but the front desk upgraded us to a suite, which was a nice gesture.
However, our stay had a few issues. Upon entering our 17th-floor room, we were hit with a strong cigar smell. Since we had a child celebrating a birthday and the room was already decorated, we decided not to switch rooms and just informed the front desk. But when we returned around 9 PM, the living room was still filled with smoke, making it very uncomfortable to sleep in, even after putting out air fresheners. It wasn't until the next morning that the front desk finally moved us to a triple room!
The room was apartment-style and quite spacious, but it felt a bit old, and the soundproofing wasn't great. The overall service level was probably on par with a domestic four-star hotel. Perhaps coming from island resorts, the difference felt a bit stark.
Regarding other aspects, breakfast was very crowded due to the holiday, and the food variety felt a bit limited. Also, the Indian staff in the breakfast area had very strong accents, requiring a bit more patience to communicate. The front desk was a diverse team, with locals, Chinese, and Indian staff. A local gentleman who checked us in was particularly warm and friendly. However, later, when I approached the front desk about the smoke smell, a young lady with a Chinese appearance, who claimed to speak both Chinese and English, seemed to ignore me despite my lengthy explanation. It felt a bit rude. Fortunately, most of the staff were still very enthusiastic.
The hotel's location is indeed good for shopping, but I don't think I'll stay here again next time! I feel like I'd either choose an apartment, which is cheaper and convenient, or a newer hotel; they are much better."