Guest User
October 24, 2023
The room is 70 to 80 square meters, very large and spacious. Breakfast is delivered to the room. The balcony has a nice view. The location is also great. There are bus stops and ferry terminals downstairs. Overall, I am quite satisfied.
I just don’t know why there is any communication problem between this hotel and Ctrip’s agent directly? The order stated a large bed + 2 ground beds. First, the hotel told me that the room rate only included one tatami, and the second one required an additional 7,000 yen. I asked Ctrip customer service, and they replied a day later that there was a communication problem with the agency and they gave me 350 yen. Voucher, I said yes. As a result, when I checked out this morning, the hotel told me that my room rate did not include tatami mats, which meant I had to pay 7,000 yen for two... This was different from what they said the day before. In the end, after wasting a lot of time at the front desk, I finally figured out that it included a tatami. But because I had already swiped my card when I checked in (34,000 yen), the front desk received another correct payment (27,000 yen). I originally expected that she would cancel the transaction for me and I could leave, but the result was that she canceled the transaction for me. ! ! The front desk told me that I would be refunded 7,000 yen 😂😂😂😂 It took me half an hour to explain that I should refund the entire previous order to 34,000 yen. The whole family was waiting at the front desk for a call with Ctrip to verify. , check the computer again, wasting half an hour... It's terrible, it's the first time I have encountered so many problems with orders and hotels.
Original TextTranslation provided by Google