Arimacho, 池の尻292-2, Kita Ward, Kobe City, Hyogo Prefecture, 651-1401, JapanSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very good
247 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.9
Service8.9
Cleanliness9.0
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All reviews(247)
Positive reviews(237)
Reviews with photos/video(102)
Relaxing hot springs(131)
Awesome stay(83)
Tasty dinner(46)
Offers pick-up/drop-offs(38)
Great value for money(16)
Strange smell in room(7)
Delicious buffet(5)
Highly recommended(4)
Negative reviews(10)
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Mar 2026
Family
5 Reviews
8.0/10
Very good
Posted on Apr 21, 2026
Old TV and old rooms, a bit peak of Onsen with bad smell. Dinner and breakfast is acceptable.
Response from Property: Thank you for using our hotel this time.
Also, thank you for sending me the impression of that time.
Based on the opinion received this time, we will reform and continue to aim for better service improvement.
If you use the hotel again, we are glad.
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Dec 2025
Family
10 Reviews
8.5/10
Very good
Posted on Jan 22, 2026
:) Thankful for the hotel shuttle service as the hotel is located after a really steep slope. Both onsen in hotel and the next building are good and clean.
:( Amenities didn't include facial cleanser and milk lotion. The pillows are too hard for me. The dinner plate arrangement setting appears to be dated - some of the food containers are old/ worn out with visible scratches on the surface. The menu is in Japanese wordings - will be good to provide English version.
Response from Property: Thank you very much for choosing our hotel on this occasion.
We are delighted that you enjoyed our on-site hot springs.
We sincerely apologize for any discomfort caused by our facilities or amenities.
We look forward to welcoming you back in the future.
Shenqideyanwo
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Nov 2025
Family
58 Reviews
8.0/10
Very good
Posted on Dec 19, 2025
This stay was in a Japanese-style room. The layout was conventional, not very spacious, and a bit dated, but the cleanliness was good. The hotel's two elevators are quite small, leading to long waits during peak hours, which is inefficient. Both breakfast and dinner were delicious and noteworthy.
The bathhouse is divided into public and guest-only sections: the public bath on the 2nd-3rd floors doesn't provide towels but has lockers; the guest-only bath on the GF floor offers hand towels but no lockers, so it's advisable not to bring valuables. Overall, the experience was decent.
The hotel's hillside location makes walking a bit inconvenient, but they offer a shuttle service to the station! You can call the front desk to book it!
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6/12
Response from Property: Thank you very much for using Arima Kirari. We would like to express our sincere gratitude for your compliments and suggestions. We will use your suggestions as a reference for future developments. We look forward to seeing you again. Arima Kirari Accommodation Front Desk
ACgecko
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Nov 2025
Couple
32 Reviews
9.5/10
Amazing
Posted on Dec 26, 2025
This is the first time visited Arima Osen. The experience was great. The location of this hotel is ok. If you go to the Main Street from hotel it takes around 5mins. But the pathway is a bit beveled. Other than that, the onsen in hotel were really good. You can try different kinds of onsen. I enjoyed the public bath! The staff were nice too.
Response from Property: Thank you very much for your stay at our hotel.
We are grateful for receiving a valuable evaluation.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
I am very pleased that you have liked us.
I am happy if you can use the hotel again.
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Mar 2026
Couple
18 Reviews
9.5/10
Amazing
Posted on Apr 29, 2026
Location is on the hill, but the free shuttle bus makes getting to the hotel fairly easy. Hotel provides free access to the famous hot spring (Taikou-no-Yu Onsen). Breakfast is good and dinner is very delicious.
Response from Property: この度は、当館をご利用いただきありがとうございます。
お食事、温泉ともにご満足いただけたとのこと一同大変うれしく存じます。
ぜひまたのご来館をお待ち申し上げます。
ありがとうございました。
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Feb 2026
Other
5 Reviews
8.0/10
Very good
Posted on Apr 11, 2026
Quite good
Response from Property: Thank you very much for using our hotel.
Thank you for evaluating us a lot.
Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
Anonymous User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Sep 2025
Couple
8 Reviews
9.5/10
Amazing
Posted on Oct 5, 2025
Accommodation is super convenient- comes with different types of sauna and onsen, and restaurants inside the hotel! The staff will set up futon in our room- affordable option for those who are looking for a ryokan experience. We also love the hotel breakfast! Feels v well nourished after that, esp after soaking in the onsen :) we also love the matcha senbei crackers that the hotel gave us and bought them at the souvenir store too. Highly recommend!
Response from Property: Thank you very much for your stay at our hotel.
We are grateful for receiving a valuable evaluation.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Feb 2026
Traveling with friends
4 Reviews
10/10
Outstanding
Posted on Apr 19, 2026
Love the onsen from public to hotel private bath. Room were good , enjoyed the room ,food and onsen bath. Peaceful environment, have a van to pick and send us to the bus stop. Friendly staff. Thanks
Response from Property: Thank you for staying with us.
We appreciate you taking the time to post a review.
We are delighted to hear that you enjoyed your stay.
We look forward to seeing you again.
Arima Kirari Front Desk
Guest User
<Non-Smorking>Standard Japanese Style Room (14-JO)
Stay Date Aug 2025
Family
5 Reviews
10/10
Outstanding
Posted on Oct 21, 2025
Prefer memory for families ! The food was amazing and the facilities was great, a lot of fun we had !
Response from Property: Thank you very much for having us stay at our hotel.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue to promote better service in the future.
We sincerely look forward to your next visit.
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Jan 2026
Couple
16 Reviews
4.0/10
Posted on Feb 24, 2026
I went on foot to the hotel and was difficult uphill slope. So not recommend for the location.The front clerks were bad attitude with foreigner and not willing to help us. Hotel plan were so complicated to go around, onsens were not that great. Dinner kaiseki were a little choices and small portion. Overall I won't go back again if I have to.
Response from Property: Thank you very much for staying with us.
We sincerely apologize for any dissatisfaction you experienced during your stay.
We deeply regret that our explanations regarding the facilities and transportation options were insufficient.
All staff members will strive to improve our explanations.
Furthermore, we will share your feedback regarding dinner and the hot springs with our staff and head chef, and we will make every effort to prevent recurrence.
Thank you very much for your valuable feedback.
Arima Kirari Front Desk
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Jan 2026
Family
2 Reviews
10/10
Outstanding
Posted on Mar 3, 2026
Its a nice hotel with two different style of hotsprings. I like the outdoor hotspring the best.
Response from Property: Thank you for staying with us this time.
We are delighted that you enjoyed our hot springs.
We look forward to welcoming you again.
Arima Kirari Front Desk
Ang Swee Beng
Designer's Room Japanese-Style Non-Smoking
Stay Date May 2025
Family
12 Reviews
7.5/10
Posted on Jul 3, 2025
Comfortable, Japanese style room with recent renovation. The arch is a bit of space wasting though as it which makes the room even more smaller.
It will be great if this hotel comes with private onsen for those who are uncomfortable with the public ones.
Hot springs are superb , the "Kinsen" hot spring and adjacent "Taiko no Yu" hot spring. Highly recommended.
Food are exquisitely made. Visually beautiful and delicious.
Response from Property: Thank you very much for staying at our hotel the other day.
I am very pleased that you have liked us.
I am happy if you can use the hotel again.
Guest User
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Nov 2025
Family
1 Reviews
7.0/10
Posted on Dec 11, 2025
The hotel has an overall old and dated feel, and many of the facilities are showing signs of age. The bedding was clean, though we did notice one or two small bugs, possibly due to the hotel being close to the forest. The Yukata were also quite worn. The night-shift front desk staff seemed to have some difficulty with English, as we were still directed to the wrong floor for dinner even after confirming. However , the dinner it’s definitely nice and fine dining , fresh and tasty . The WiFi connection was not very strong.
Response from Property: Thank you very much for staying at our hotel the other day.
Based on the opinion received this time, we will reform and continue to aim for better service improvement.
If you use the hotel again, we are glad.
Stravinsky
Stay Date Mar 2025
Traveling with friends
14 Reviews
8.5/10
Very good
Posted on Jul 20, 2025
Right next to the onsen complex which has more than five types of onsen and sauna. The onsen itself is a tourist spot worth visiting. The room is newly renovated and clean.
6/11
Response from Property: Thank you very much for using our hotel hotel.
Also, thank you again for giving us your thoughts at that time.
We saw how comfortable you stayed and we feel very happy.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to make efforts to encourage your satisfaction with customer's .
I and all staff are looking forward to meeting you again .
Gochu
<Non-Smorking>Standard Japanese Style Room (8-Jo)
Stay Date Apr 2025
Couple
72 Reviews
10/10
Outstanding
Posted on May 5, 2025
The onsen facilities were fantastic. Plenty of options and can spend half a day just doing onsen. Definitely worth the stay for anyone wanting to visit Arimaonsen.
Response from Property: Thank you very much for using our hotel.
Thank you for evaluating us a lot.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.