Arima Royal Hotel

Reviews of Arima Royal Hotel

Arima Royal Hotel

Arima-cho 987, Kita Ward, Kobe City, Hyogo Prefecture, 651-1401, JapanSee Hotel Details
Arima Royal Hotel
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1 night

Guest Reviews

8.3/10
Very Good
7 Reviews
Verified reviews
Location8.3
Amenities8.3
Service8.3
Cleanliness8.3
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Александр
Japanese Style Room With 8 Tatami - Non-Smoking
Stay Date Mar 2025
Solo travelers
3 Reviews
10/10
Outstanding
Posted on Apr 23, 2025
I have never been to a ryokan before, so I can't really rate the quality of service. But if you measure it as a regular hotel, it's very good. There are onsen on the first and top floors, indoor and outdoor respectively. There is a buffet where you can have a snack of desserts, but nothing more.
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11025975
Japanese Style 12 Tatami Room With Open Air Bath
Stay Date Jul 2024
Family
1 Reviews
8.5/10
Very Good
Posted on Aug 10, 2024
The room is average, with a massage chair and a bathtub on the balcony. The staff are very attentive and the breakfast and dinner are very rich.
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Xihuhaima
Japanese-Style Standard Room
Stay Date Oct 2023
Solo travelers
21 Reviews
7.0/10
Posted on Nov 25, 2023
The hotel is too old! It's not very comfortable to live in, but the breakfast and dinner provided are very good. There are too many good hotels in Arima Onsen. The location of his hotel is better, and the service level seems to be much better in Japan than in China. There is nothing to comment on.
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Guest User
Stay Date Jun 2024
Other
4.0/10
Posted on Jul 21, 2024
This hotel has a lot of promise but doesn't quite deliver. The location is beautiful, nestled in the hills above the attractive and calming town of Arima Onsen. The steepness of the location means that anyone with mobility issues is likely to need car transportation to the front door. The hotel itself is well-presented, with a nice modern lobby area that contains drinks machines and serves snacks; these are nice, but are nowhere near a full service. The room itself was a mixed bag. Firstly, we were hoping for an outdoor bath, having been told 'some' rooms of our type contained these, but this was unfortunately not the case. The tatami-style bedroom was lovely and comfortable, but the bathroom was horrible, giving the impression of a renovation which ran out of money halfway through. The shower room appeared not to have been changed for decades and we used it as little as possible. A few touches were also lacking in the room generally: the air conditioning was old and slow, the light fittings also looked dated and the table was cheap and plasticky. Some areas of the hotel were a little unkempt by Japanese standards and made it seem as though the central areas were designed to give a false impression, This is a shame, as the staff were lovely, and elements of the hotel were very nice. With a little bit of refurbishment, this hotel could be very nice but in its present condition, it makes for a frustrating stay.
Guest User
Stay Date Mar 2024
Other
4.0/10
Posted on Apr 25, 2024
I was surprised that the room had no windows. The hotel advertises itself as a private open-air bath, but all the windows and spaces that would have once been there to enjoy the view have been removed and the bath has been remodeled into a semi-open-air bath. Of course, there is no hot spring water. It is just a bath. There is no air in the room, and the morning sunlight does not reach it. Even after dawn, the room is pitch black. The futon is laid out in the room, and there is not a single chair provided. There is not even a simple stool. There is only a thin wooden floor chair and a thin cushion. There was an electric massage machine that was strangely stylish and out of place, but it was only used as a chair. We ate in a private room-style restaurant, which is popular these days, and the woman who guided us was polite and likable, but the air conditioning was too hot and we left our seats early. We were unable to finish the sushi we were looking forward to because the sushi rice was not very good, so we took it back to our room for dinner, but we ended up not eating it. We had breakfast in the same private room. The guide's explanation was hard to hear, and I had to ask him to repeat it. However, the breakfast was delicious. I don't think it's necessary to reheat the miso soup in a small iron pot with solid fuel... It was my first trip to Arima Onsen, but the hotel I chose wasn't the best... What a shame.
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Guest User
Stay Date Dec 2022
Family
2.0/10
Posted on Jan 4, 2023
① The room was renovated and the facilities were relatively new, but the cleaning was poor and it didn't feel clean. The tip of the hand soap in the bathroom was covered in dust and dirt, and the hair dryer had a lot of dust tangled in it. There was no bag attached to the trash can, and putting the trash directly in the trash can was also a concern from a sanitary point of view. ② The food was very average, as it was stated that the chef was particular about it, but the room where we ate was old, had dirty wallpaper, was dimly lit, and didn't feel clean. ③ I made a reservation through the hotel's official website, but it was difficult to understand the information that there was no charge for children under 2 years old. They should have made a note on the reservation screen or designed a system where you can enter the child's age from the beginning. I'm shocked that customers have to thoroughly check the FAQ section on the website and then tell them the child's age over the phone. Furthermore, when making a reservation, there is a difference between the cancellation policy displayed when selecting a plan and the cancellation policy stated in the email automatically sent after the reservation is completed, which is clearly a false representation. They should improve to provide proper information to users. There was no welcoming or seeing off, and the front desk only used polite language. Although the full amount was paid in advance at the time of reservation and the fee was collected exactly, I felt that the hotel was not customer-first in many ways. It is not worth spending more than 28,000 yen for an adult.
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