Guest User
February 1, 2023
We booked into Toks for one night as our previous hotel was fully booked for our final night on Koh Samet. On checking in we were shown the room opposite the reception as the room we had booked wasn’t ready, on checking the room it looked ok so not a problem. Unfortunately later that evening when we turned down the bed sheets we noticed they were creased and didn’t look fresh and then found black hairs and dirty marks ! My partner went over and spoke to a man who sat near the reception and asked for clean bedding he was pointed to a sign stating call a number for out of hours, we then explained we didn’t have a Thai phone to call and could he, his response was no, we then tried to send a message however this wasn’t delivered. The next morning I spoke to lady on reception I think she was the owner or manager and explained we weren’t happy that we had dirty sheets and showed photos she wasn’t happy and said we should have said something when we checked in .. I went on to explain I didn’t check the bedding as I’ve never had a problem with dirty bedding! She basically went onto say it was only hair … she was rude and was shouting! I walked away in disgust at the bad attitude and nasty tone of voice. We then went for a walk on our return we sat on the terrace when 3 tourist police arrived they we’re looking over then talking, they then came over and asked us what our problem was … I explained that the problem was not having clean bedding and went onto explain what had happened.. it was crazy the woman had called them! The police then asked how the situation could be resolved we simply said make sure the hotels that tourists are paying for get clean bedding! The police then asked the woman to come over who then apologised to us and agreed to pay 500thb as compensation, the police then said if we had any more problems to call 115! The police then went, we then continued to check out when the woman turned nasty again and put an A4 size document with various fines on the reception counter then 3 staff went into the room using their phone touch trying to find issues then tried to say the dirty marks were new and we need to pay ! I said no and referred back to the photos that were taken the previous evening and needed to argue they were being unreasonable and the dirt was from them not changing the sheets! My partner then said just call 115 and get the tourist police back and asked for the 500 thb as agreed she then handed over 300 … he said this wasn’t acceptable and said we would wait for the police to come back! Eventually she handed over the additional 200 thb and we walked away! Toks should be avoided at all costs! A dirty, unfriendly and nasty woman who called the tourist police to try and intimidate us because they were trying to cut corners and not change the bedding! Awful experience .. DO NOT RISK staying here!!! Never in Thailand have we experienced this kind of behaviour .. I’m not certain the woman was Thai and this was some of the problem