The Canale Samui Resort

Not bad

Quite hotel and room clean

We had such a lovely stay in the canale. Very peaceful and quiet but still close to the city centre. Absolutely recommend to come here. Staff is super friendly too! There’s great options for room service which is very delicious. Next to that they have different services as booking trips at the reception or renting a scooter.

The hotel property itself was very well maintained and pretty. A bit of a walk to the town, not too far from the beach, but hard to get in and out of and walk around. Breakfast was not good at all. The Wifi also shuts off in the rooms whenever you take the card out of the switch. While this was all very critical, it was a cozy place to stay for one night, the staff was pretty nice as well.

We originally booked the hotel for 8 nights and then cancelled and rebooked for 11 nights so we could stay for longer. We booked a family room, travelling as 2 adults, 1 three year old child and a 9 month baby. Upon arrival we were shown to a twin room with 2 single beds. I explained to Nicha that this is not the room we booked, we booked a family room and showed confirmation, as well as emails to hotel confirming family room suitability for us. We waited 3 hours while they try to resolve. It was now 5pm and Chalong basically said we can have a refund and check out (not acceptable with a baby and 3 year old) or stay in the room. We felt we had no choice but to stay in the room. They suggest my daughter sleep on the floor. Totally unacceptable for a 4 star hotel when we booked and paid for a family room 9 months prior to arriving. It is currently 5am, I am laid on a floor in a 4 star hotel writing this review so my 3 year old daughter can sleep. The staff have shown a real lack of empathy for our situation. They said sister hotels are fully booked too. They oversold the room and expect you to sleep on the floor with barely an apology. Certainly not what you expect from a 4 star hotel. Please avoid, especially if you have children. It is not worth the risk.

I cannot speak highly enough of this hotel. Particularly the manager Chalong and all his friendly efficient staff. During my stay I had an accident and was looked and brought to hospital as if they were my family. The hotel staff go out of their way every day to look after customers. The hotel itself is 2 mins walk from the quiet end of Chaweng beach. It also has a nice reasonable size swimming pool surrounded by colourful gardens. The rooms have the most comfortable beds with great Wi-Fi and are spotless clean with good showers. Also at its doorstep there are a couple of great restaurants and cafes. For the price, friendly service and location it’s hard to beat. I would have no hesitation in recommending this resort. Thanks Chalong and all your staff. See you again 🙏🏼. Gareth