Centara Reserve Samui

Centara Reserve Samui Reviews

Centara Reserve Samui

38/2 Moo 3, Borpud, Bo Put, Surat Thani Province, 84320, ThailandView Hotel Details
Centara Reserve Samui
Centara Reserve SamuiCentara Reserve SamuiCentara Reserve Samui
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Centara Reserve Samui Guest Reviews

4.7/5
Amazing
312 Reviews
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.6
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All reviews(312)
Positive reviews(304)
Reviews with photos/video(196)
Delicious breakfast(72)
Loved the beach(68)
Great swimming pool(41)
Close to beach(18)
Well decorated(15)
Perfect for kids(15)
Small room size(11)
Luxurious(5)
Negative reviews(8)
kk85
Reserve Pool Suite
Checked in Dec 2024
Couples
17 Reviews
5.0/5
Outstanding
Posted on Jan 22, 2025
Everything about this hotel is fabulous. Firstly the staff. All staff members are welcoming and friendly, but I want to express my appreciation to Paul and Gift. Paul is an amazing Muay Thai coach and helped as a lot and Gift is just amazing. Hotel Manager is awesome too. The room- Nice and big with a fantastic view of the ocean, really nice welcome birthday gifts of cake and wine and they were really yummy. The breakfast- really delicious made to order from a menu and also a buffet spread. Although the made to order is yummy it would be nice if they had daily specials as the menu doesn’t change. The pool and beach are amazing. I enjoyed it , especially the swim up bar. Location- love it. Really central but away from the noise. Everyone must stay here.
6/13
Anonymous User
Deluxe Ocean Twin Room
Checked in Nov 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
Peaceful and clean place. All the employee was very kind and remember us. This is seems very fit to the people who want to take a rest for days or week. mild wind, soft sea wave brought comfortable memories.
Response from Property: Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating. We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
Explore With Me!!
Deluxe Garden Twin Room
Checked in Oct 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Dec 2, 2024
The best Hotel we stayed in, just wish it was for longer. Everything was spot on from the moment we arrived. Friendly staff and always smiling. Breakfast was great and fresh. Thank you for a memorable stay!!
Response from Property: Dear AssimThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
Tohir
Deluxe Ocean Twin Room
Checked in Nov 2024
Travel with friends
20 Reviews
4.2/5
Very Good
Posted on Dec 22, 2024
I had a nice stay. Breakfast was great too. A lot of restaurant nearby
Response from Property: Dear Tohir Thank you very much for taking time to share your feedback with a high rating. We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
Trissha
Reserve Pool Suite
Checked in Jul 2024
Family
2 Reviews
4.2/5
Very Good
Posted on Sep 1, 2024
Beautiful hotel with lots of amenities. Beach with white sands and clear water. Perfect for families. Love their surprise of the day. Breakfast is average. It's in the heart of Samui. I booked a pool villa. Cleaninest is poor. The pool was dirty and smelly. I paid for the villa to use the pool for three nights, but I ended up not using it at all. It was our wedding anniversary but didn't go well i as wanted. Survived mosquito bites. A snake slithered at my door, just outside the villa. So please be aware. Though i like the hotel, I'm not sure if I'll ever go back again after experiencing all those unpleasant things. Snake was the last thing I expected to see in a star hotel.
Response from Property: Dear Trissha I recognize your time is valuable and appreciate the feedback you have provided. We truly appreciate the time to share your thoughts regarding your experiences during your recent stay at Centara Reserve Samui. We are grateful you bringing it to our attention regards your experienced and especially the cleanliness of the pool, mosquitos and a snake, these are such a constructive feedback. I sincerely apologize for failing to meet your expectations and this was not the experience that we want our guest to encounter during the stay. I have shared your message appropriately within our management team so that we can improve our services to meet and exceed expectations. This is a teachable moment for us, we have discussed our service standards and reviewed improvement opportunities in the service we provide. Rest assured that this is not the standard of service quality that we want our guests to experience, and we will ensure the improvement is made forthwith in order to maintain our service standard with consistently services provide to our value guest. Once again, we appreciate you taking the time to share your feedback. We are looking forward to an opportunity to welcome you back to our hotel in the near future, please let us know for any further assistance you may require. Sincerely yours Thitichayakorn Bualard Quality and Hygiene Manager
Guest User
Deluxe Garden King / Twin
Checked in Jun 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Aug 9, 2024
Recently stayed at Centara for our honeymoon and it was indeed the best hotel we stayed in Koh Samui. Was greeted by Mr Neil and his staff during our check in. We had a really comfortable stay and staff were always ready to assist with any request. Love the idea of “surprise of the day” button in the room, where they deliver different types of chocolate each day. One of the highlights of my stay was the food. We went to salt society restaurant for two consecutive nights as they serve high quality food with big portions. It was also refreshing to try out so many salt flavors for our meal. Overall, my stay at Centara was nothing short of exceptional with their great hospitality. Highly recommend this hotel!
6/7
Response from Property: Dear Valued Guest On behalf of the entire team, we would like to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui.We really appreciate your wonderful ratings regarding your stay experience and we are so happy to know that our valued guest had a fantastic time spent with us. It is always encouraging to hear positive feedback, particularly when it comes from our valued guest.Once again thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
Kaz01
Luxury Ocean King Room
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jul 6, 2024
Beautiful hotel located at the best part of the beach in all of Samui, heaps of water sports to choose from for both kids and adults, great spa and massage, very nice food, unlimited mini bar, and most of all fantastic service. Great staff and in particular Manager Li who really helped to look after us. Would come back again if visiting Koh Samui no doubt.
Response from Property: Dear Kaz01Thank you very much for taking time to share your feedback with a high rating. We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
Adventures of a STRAWBERRY
Deluxe Garden Twin Room
Checked in Mar 2024
Solo travelers
35 Reviews
5.0/5
Outstanding
Posted on May 2, 2024
The service is impeccable. Everyone at the resort is kind and helpful. So many great little details that are unique to the hotel like “surprise of the day” and snacks throughout the day. The resort is big and has its own price beach where you can jet ski and many other water sports. There’s also a beach club and many other entertainment facilities. I’ll definitely come back!
6/19
Response from Property: Dear Adventures of a STRAWBERRYOn behalf of the entire team, we would like to thank you for sharing your most memorable experiences and nice photo with us during your recent stay at Centara Reserve Samui.I really appreciate your wonderful ratings regarding your stay experience and we are so happy to know that our valued guest had a fantastic time spent with us. It is always encouraging to hear positive feedback, particularly when it comes from our valued guest.Once again Thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager
Quest88
Deluxe Ocean Twin Room
Checked in Nov 2024
Couples
10 Reviews
4.5/5
Great
Posted on Dec 27, 2024
What you’re paying for is the combination of location in Chaweng (next to one of the best beaches, and near to some shops), nice looking resort/grounds that does feel isolated from the busy street right next to it, and reactive service (thru app). Rooms were nicely appointed with view, but felt a bit skin deep (materials chosen, minor dust, stained utensils) - one example is where they give fruit/macaroons in room as welcome, but failed to cover properly against ants so it was inedible. Some of this is rectifiable by the fast service. I liked the segregation of beach club, family pool and adult pool (opposite end of resort), so you can find quiet spots. Food was decent at all restaurants.
Response from Property: Dear Quest88On behalf of the entire team, we would like to thank you for sharing your most memorable experiences with us during your stay recently at Centara Reserve Samui.We really appreciated your wonderful comment regarding your stay experience, and we are so happy to know that our valued guest had a fantastic time spent with us. It is always encouraging to hear positive feedback, particularly from our valued guests. At the same time, we appreciated you sharing constructive feedback regarding the dust, stain utensil and fruit/macaroons must be covered. Rest assures your comment will be shared to all management team to come up with an improvement in the future. May I take this opportunity to thank you again for staying with us I look forward to hearing from you. Sincerely yours Thitichayakorn BualardQuality and Hygiene Manager
Stan
Reserve Ocean Twin Room
Checked in May 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Jun 30, 2024
This was such a nice hotel with a very well trained staff that give incredible service! The manager, Neil, made my stay even more enjoyable by adding some surprises in the room on my birthday. The breakfast was plentiful and tasty and the weekend brunch at Salt Society, one of the hotel restaurants, was amazing! I will definitely stay here again!
Response from Property: Dear StanOn behalf of the entire team, we would like to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui.We really appreciate your wonderful ratings regarding your stay experience and we are so happy to know that our valued guest had a fantastic time spent with us. It is always encouraging to hear positive feedback, particularly when it comes from our valued guest.Once again thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager
Anonymous User
Luxury Ocean King Room
Checked in May 2024
Couples
65 Reviews
4.7/5
Amazing
Posted on Aug 21, 2024
Aesthetic rooms and lovely chill spaces. Tried the spa too, clean and good.
Response from Property: Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating. We are happy to hear that you and your family had a pleasant stay with us. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours Thitichayakorn Bualard Quality and Hygiene Manager
Plus V
Deluxe Garden King Room
Checked in Apr 2024
Family
7 Reviews
4.2/5
Very Good
Posted on Jun 7, 2024
Everything is great. Recommended hotel. Except the bedsheet got a stain,
Response from Property: Dear Plus VThank you very much for taking time to share your feedback. We are glad to hear that you had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.We understand from your feedback that you may have some concerns with regards to the bedsheet got a stain. Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement.May I take this opportunity to thank you again for staying with us and I look forward to hearing from you.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager
Guest User
Deluxe Garden King Room
Checked in Sep 2024
Couples
3 Reviews
4.0/5
Very Good
Posted on Oct 3, 2024
The hotel itself was amazing. It was just a shame that there were a few children causing trouble in the pool (eg pouring their drinks in the pool); so this ruined the peaceful stay I had in mind. However, overall the rooms were clean and the service went above and beyond.
Response from Property: Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating.We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
Guest User
Deluxe Garden Twin Room
Checked in Mar 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
Best hotel on our trip! Perfect for couples, new and luxrious on the beach!
Response from Property: Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating. We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager
Anonymous User
Deluxe Pool Access Room
Checked in May 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2024
Very nice hotel with great service!
Response from Property: Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating.We are glad to hear that you had a pleasant stay with us.Your positive highlight to the service from the team members is highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager