Extremely disappointing experience.
If I could give minus five stars, I would.
Our suitcase was damaged by the hotel staff while being handled, right in front of us. Despite this, customer service accused us of lying and denied responsibility, even though the incident is verifiable via their security cameras. The way they handled it was unprofessional, disrespectful, and significantly ruined our vacation experience, especially since we're on our honeymoon. The hotel refused to offer adequate compensation.
Furthermore, the room quality is poor and doesn't match the standard advertised. Even basic huts in Sinai are better.
Given the multitude of negative reviews from other guests, it seems this isn't an isolated incident but rather a pattern of dismissive and unprofessional conduct.
Don't be swayed by the hotel's beautiful facade. Learn from the mistakes of others – there's a reason they're rated so poorly here and on ***********.
Not recommended at all!
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