Avra Imperial Hotel

Absolutely top-notch staff service! The dining was also superb, and the views were incredibly stunning. The only issue was that the elevator in the lobby frequently malfunctioned, getting stuck and not opening its doors unless someone pressed the button from the outside. As for hardware, the power outlets on the walls in the room were a bit loose. Other hardware was fine.

We stayed in a deluxe suite with a pool for 7 days. The room was somewhat run-down and felt quite old, unlike the photos online. Cleanliness was also subpar, likely due to the room's age. For example, there was mold in the grout between the bathroom sink and surrounding tiles, and the floor was cracked and always felt dirty. The sofa was white but very dirty, with faded colors and grime. The room's soundproofing was poor; we could hear conversations from upstairs in the bathroom. Furthermore, although the hotel advertised an all-inclusive package, they were very strict about bottled water and meal times. Each person was only allowed one bottle of water at a time, and it wasn't delivered; we had to get it ourselves from the bar. We were rushed around for meals if it was even slightly late, and the staff became quite rude. We had a small baby traveling with us, and although we requested a crib during booking and reminded the hotel via WhatsApp, there was no crib in the room. We waited over an hour after check-in before an extra crib was provided, disrupting the baby's sleep. In short, our experience with the hotel was subpar; the facilities, cleanliness, and service were not worth it.