The Kooralbyn Valley

Reviews of The Kooralbyn Valley

The Kooralbyn Valley

1 Routley Dr, Kooralbyn, Queensland, 4285, AustraliaSee Hotel Details
The Kooralbyn Valley
The Kooralbyn ValleyThe Kooralbyn ValleyThe Kooralbyn Valley
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1 night

Guest Reviews

7.0/10
120 Reviews
Verified reviews
Location7.8
Amenities6.8
Service6.8
Cleanliness6.8
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Positive reviews(20)
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Negative reviews(3)
Viktor
King Family Suite with Valley View
Stay Date Mar 2025
Traveling with friends
1 Reviews
8.5/10
Very Good
Posted on Apr 21, 2025
We’ve been going here for about 5 years. Every Easter. It’s a great place and good value. Few small issues are that the place looks tired. Food is passable but there’s a pub with decent choices. The pool is great and kids love it. The golf course is great, although had a few hiccups with organisation at the golf shop. Make sure you stay on the good side of Wendy!
Response from Property: Thank you for your continued support over the past 5 years and for spending your Easter holidays with us!We’re so glad to hear you and your family enjoy the pool, golf course, and the relaxed atmosphere at the resort. We truly value your feedback regarding areas for improvement and are continuously working to refresh our facilities and enhance the guest experience. Your comments about the golf shop and dining options have been noted and will be shared with the relevant teams.We appreciate your loyalty and look forward to welcoming you back again next Easter!
Guest User
Two Queen Room with Valley View
Stay Date Dec 2024
Couple
2 Reviews
10/10
Outstanding
Posted on Jan 13, 2025
Had so much fun the staff were amazing and the tranquility of the place was so great and relaxing.
Response from Property: Thank you so much for your kind words! We're so glad you had a great time and enjoyed the peaceful atmosphere. Our team will be happy to hear your feedback. Hope to see you again soon at The Kooralbyn Valley!
Guest User
Two Queen Room with Valley View
Stay Date Nov 2024
Couple
3 Reviews
5.5/10
Posted on Jan 1, 2025
We all know it’s run down soo sad . But we still had a nice time . Very relaxing. Bed very comfy . Tavern was the biggest let down though. Food passable, staff shocking , atmosphere zero.
Response from Property: Thank you for your honest feedback. We’re glad to hear you had a relaxing stay and found the bed comfortable.We understand some areas of the resort feel a bit tired, and we’re actively working on improvements. We’ve recently repainted the balconies, replaced the elevator floors, and are continuing with more renovations to refresh the property.We’re also sorry to hear your experience at the Tavern didn’t meet expectations. Your comments regarding the food, service, and atmosphere have been noted and passed on to the team for review.Thank you again for your feedback—it truly helps us improve. We hope to welcome you back with an even better experience next time.
Guest User
King Family Suite with Golf View
Stay Date Nov 2024
Couple
3 Reviews
6.0/10
Posted on Dec 30, 2024
We all know it needs a little work . Understaffed but the staff that are here do their best . Needs more groundsmen. The tavern is just passable. But for peace and quiet and views it’s lovely.
Response from Property: Thank you so much for your understanding and kind words. We're grateful that you appreciated the peace, quiet, and beautiful views.Like many in the industry, we’re still recovering from the long-term impacts of COVID and doing our best with limited resources. Our dedicated team is working hard every day, and we truly appreciate your recognition of their efforts.We know there’s still work to be done, and we’re committed to improving the property step by step to bring it back to its full potential.Thank you again for your support—we hope to welcome you back soon!
Guest User
King Family Suite with Valley View
Stay Date Oct 2024
Solo traveler
10 Reviews
6.0/10
Posted on Jan 1, 2025
I'm not really happy with the service by staff members at the hotel...there's either one around at all anywhere or the ones that are around aren't very helpful or friendly .
Jess Polley
King Family Suite with Valley View
Stay Date Oct 2024
Couple
1 Reviews
6.5/10
Posted on Nov 30, 2024
Love staying at kooralbyn resort although a little disappointed with staff interactions on my most recent trip as I found them to come across very intimidating and abrupt when addressing an unexpected and unexplainable issue which made us feel extremely uncomfortable and bullied which is pretty dissappinting when we spend alot of time and money throughout the year at the resort and would like to continue coming back to stay in the future without feeling like we are no longer welcome there anymore due to an unfortunate/accidental/unexplainable incident we don't feel we should be held responsible for...hopefully will be resolved amicably and we can continue to enjoy returning to the resort many times in the future .
Guest User
Two Queen Room with Golf View
Stay Date Nov 2023
Couple
2 Reviews
6.0/10
Posted on Dec 19, 2023
As several have mentioned place is in need of upkeep like grasses growing in cracks, algae on some walls, paint needed here and there etc but if you can look past these, it has its country charm and the room is well maintained (air con was a pain but might be isolated to one room). Lots of little animals around like water dragons, kangaroos, singing magpies etc. Spa was nice, all in all a good place to chill out for a day or two. Pub up the road good food and there is a cafe across the road that does cheap breakfast, plus SPAR convenience store, food shop and petrol station.
Response from Property: Thank you for your detailed feedback and for taking the time to share your experience with us. We're glad you enjoyed the natural charm of The Kooralbyn Valley, the local wildlife, and the relaxing atmosphere.We truly appreciate your understanding regarding the areas that need a bit of TLC. We’re currently working on renovations and improvements step by step, including ongoing maintenance around the property. Your comment about the air conditioning has been noted and will be followed up by our team.It’s great to hear you made the most of the nearby amenities and enjoyed the local food spots. We hope to welcome you back again soon for another peaceful getaway!
Guest User
Two Queen Room with Valley View
Stay Date Feb 2024
Family
2 Reviews
9.5/10
Amazing
Posted on Apr 1, 2024
We love this place. Wonderful staff, amazing location, so many things to do for everyone. Highly recommended !
Response from Property: Thank you so much for your kind words! We're thrilled to hear you love The Kooralbyn Valley and enjoyed the location, activities, and our wonderful team. Your recommendation means a lot to us, and we can’t wait to welcome you back again soon!
Guest User
King Family Suite with Valley View
Stay Date Apr 2023
Traveling with friends
1 Reviews
6.5/10
Posted on May 7, 2023
The place was clean , a lot of maintenance required in some areas , the staff were friendly , obliging and polite . It’s a beautiful location , just could do with a spruce up . One morning and night there was no hot water , which wasn’t very nice , but overall everything was OK .
Response from Property: Thank you for your thoughtful feedback. We’re glad to hear you enjoyed the beautiful location and found our staff friendly and helpful.We truly appreciate your understanding regarding the maintenance needs—we're gradually working on refreshing different areas of the resort step by step. We're very sorry to hear about the hot water issue and will investigate this with our maintenance team to prevent it from happening again.Your comments are valuable to us, and we hope to welcome you back for a more comfortable stay in the near future!
Guest User
Two Queen Room with Golf View
Stay Date Mar 2023
Family
1 Reviews
6.0/10
Posted on Apr 9, 2023
The poor is not very clean. The room is clean but old. The painting of wall falling. The game room facility not full, missing a lot of parts. Highly recommend that renovation of game room is necessary.
Response from Property: Thank you for sharing your feedback. We’re glad to hear you found the room clean, though we understand there are areas that need improvement.We take the pool cleanliness issue very seriously and have already taken steps to improve it—it’s much better now. As for the game room and building maintenance, we appreciate your comments and agree that renovations are needed. These are part of our ongoing improvement plans, and we’re working through them step by step.Thank you again for your helpful suggestions—we hope to welcome you back with a better experience in the future.
Guest User
King Family Suite with Valley View
Stay Date May 2023
Couple
3 Reviews
9.0/10
Great
Posted on Jun 27, 2023
Easy checkin, Other than dirty pillows, the room was spotless.
Response from Property: Thank you for your feedback! We're glad to hear the check-in process was smooth and that the room was clean overall. We're very sorry to hear about the issue with the pillows—this is not the standard we aim for, and we’ll pass this on to our housekeeping team to ensure it’s addressed.We appreciate you bringing it to our attention and hope to welcome you back for an even better stay next time!
R kool
Two Queen Room with Valley View
Stay Date Dec 2022
Family
1 Reviews
7.5/10
Posted on Jan 22, 2023
Hotel has so much potential but needs more tlc, the hotel needs removation. Pools were not very clean
Response from Property: Thank you for your feedback. You're right—our resort has a lot of potential, and we’re working hard to bring it back to its best. After COVID, it’s taking us some time to fully recover, but we’re making improvements step by step.We’re sorry to hear the pools weren’t as clean as expected and will follow up with our team. We really appreciate your comments and hope to welcome you back again in the future!
Guest User
Two Queen Room with Valley View
Stay Date Nov 2022
Couple
1 Reviews
6.0/10
Posted on Jan 2, 2023
Facilities a bit old, pool is not clean. Room is spacious and clean, but aircon system a bit weird, gets too hot or too cold so it's hard to adjust. Location is a bit isolated so not much to do around here. Good if you just want a quick getaway.
Response from Property: Thank you for your feedback. We're glad you enjoyed the spacious and clean room. We’re aware some facilities need updating and are working on improvements step by step. Your comments about the aircon and pool have been noted and passed to our team.We appreciate you choosing The Kooralbyn Valley for your getaway and hope to welcome you back again!
Shreeharsha
King Family Suite with Valley View
Stay Date Nov 2022
Family
2 Reviews
5.0/10
Posted on Dec 28, 2022
Not bad but they need to work on cleanliness as we found dead cockroaches and flies, no water water for shower after 10am.
Response from Property: Thank you for your feedback and for staying with us. We're sorry to hear about your experience at the time. Since then, we’ve made a number of improvements. We hope you’ll consider visiting us again to see the changes—we’d love the chance to welcome you back!
Guest User
King Family Suite with Valley View
Stay Date Aug 2022
Solo traveler
1 Reviews
9.5/10
Amazing
Posted on Oct 10, 2022
Fantastic place for people who want to relax. Nice facilities and great restaurants.
Response from Property: Thank you so much for your kind words! We're glad you enjoyed the relaxing atmosphere, facilities, and restaurants. We hope to welcome you back to The Kooralbyn Valley again soon!