Hotels near Aquarium and Marine Museum in Kota Kinabalu

The hotel is located at the city centre, you can easily to find food and supermarkets by just walking distance. The morning breakfast cafe is full of guests during my stay, not easy to find a seat and breakfast full of variety choices but mostly repeat the same foods. Room cleaning can be improved especially the room carpet look bit dusty but the hotel provided the look slippers to wear in room that’s fine with me. One last thing, the hotel management should change the bath towel to new one as it look unpleasant for guests to use.

Room was good, but the lock door is broken. When we went out. I had to close and bang loudly so the door can locked. picture attach is view from the hotel

An excellent stay again. Reception are friendly and helpful. Room are extremely Clean. I love my room. Important thing is this hotel room toilet using WATER SPRAY (MUSLIM FRIENDLY). This hotel is attached to shopping mall. Convenient. Many eateries too. Breakfast have many choices to fill your empty stomach. This restaurant coffee are excellent. ONE IMPROVEMENT NEEDED : Hope they will consider serving fruits too during breakfast.

Spacious rooms worth with the price. Fine customers service. Locations is good easy to find near to tanjung aru beach just for few minutes drive, and got supermarket, restaurants and laundry outside the hotel. If you come with car, don’t have to worry about parking. Water heater and glass/cup provided in the room, but I think you have to bring your own 3in1 drink as our room doesn’t provide it😅.. To iron clothes you have to go outside the room. Washroom is clean, shower for water heater works great! But, there is yellow stain on toilet seat. The room door is a bit noisy when it close by itself. We received complaints from people in other room, and the workers come to us telling us to close the doors slowly, but don’t think it’s our fault because the door is automatically closed and felt a bit heavy when we tried to stop it, iykyk 🤣. But overall, worth for price!

We spent 3 nights at Gaya Island Resort and had a great time, I thought I would write a review because there are a few things worth considering before you go. Firstly, the place itself is amazing, the staff are super friendly and caring - probably the most professional I have ever experienced in my many years of travelling. So all in all it was a wonderful stay. The things worth noting are as follows: 1. The sunbeds, I think may have mentioned it and it's worth mentioning again - there are nowhere near enough. When you pay and arm and a leg to stay at a beautiful resort it is annoying that they haven't found a way to add more sunbeds. People get there early, throw on their towels and stay or disappear and the seat is gone for the day. This is a solvable issue and the resort should so something about it. 2. Check in is after 3 - could be later - and it's not flexible, so if you are arriving earlier be prepared to sit around waiting for your room. It would be nice if they could flex a little as waiting hours for a room without your bags is not a joy, but it is what it is. 3. Eating - you are on the resort, so you are eating in one of their restaurants - no other options available. There are a few restaurants so not really a problem (we did the hot pot restaurant and it was great), but good to be aware. By far the most expensive places we ate in Malaysia, but I guess given the quality of the resort it wasn't a surprise and the main restaurant is reasonable enough. 4. Activities - my wife and daughter did the cooking class and loved it, we did the night walk - which was fun and me and my son did the coral garden. The Coral garden was fun and I was lucky to see a big old shark. However there is a large amount of plastic floating on the surface of the water that is quite concerning and makes the whole place not feel so clean. The corals and fish look healthy so may be fine, but be prepared to swim through bottles and crisp bags to see the fish. The local resorts and local authorities should really work together to resolve and you pay the tourist tax, so not sure where that's going, but not to plastic clearance by the look of it. Hope that's helpful. all in all, it's a beautiful place to stay, could just do with a tweak here and there to make it even better

Very disappointed..I don't know why you staff say the remote tv gone.!!!!then I loose my deposit RM50,,,for those bastard staff,,if U want took d RM50,just let me know and don't claim or charged me like a thief to stole U remote tv... Just let those person who check my room that time,,I won't let U go so easily...”berani buat berani tanggung,tolong jangan menyesal...”

The location is strategic . Parking lot is ample enough. The room is comfortable. The food at the restaurant is pleasant

Close to the airport but still have the privacy of having my own room to rest while waiting for my early morning flight. I booked for 3 days 1st to 3rd January, even though my flight was on the 3rd it was at 1.20am so I booked an extra day so I don't have to go to the airport too early. It's convenient because you can just self check in and check out. The wall was not sound proof as I can hear people outside dragging their luggage and occasionally speaking loudly but the tenants during my stay were overall quiet and not rowdy. It was a simple but satisfying stay, I like the garden view outside. The staff are pretty friendly and easy to communicate with even though I only meet some of them briefly.

This is the first complaint review I leave while living in Kota Kinabalu for the past eight years. I booked for a sleepover party I made to celebrate the 16th birthday of my beloved daughter and friends. The connecting room, birthday decoration, and extra bed that the hotel specifically requested were not prepared, and above all, the smell of mold from the room was shocking. I am an asthmatic. I couldn't complain in front of happy children, so I had a terrible night. When I woke up in the morning, the children also had a hard time with the smell of mold. I felt sorry and ashamed to my daughter and friends. I talked to the staff about the situations while checking out, and they told me to leave a review. Room numbers 7331 and 7332 must be checked.

I've had the privilege of staying in numerous Shangri-La's throughout Southeast Asia, and this particular one felt somewhat dated and in dire need of modernisation. I could see signs of improvements in progress, with sections that appeared to have already received a facelift. On my first day, I ventured to the sauna, only to find the temperature so lukewarm that I couldn't even work up a sweat. I voiced my discontent, and I'm pleased to report that the issue was addressed promptly by the next day. One aspect that left me somewhat disenchanted was the interaction, or rather lack thereof, between the staff and guests. It didn't quite embody the exemplary service one would expect from a high-end 5-star establishment. However, there was a shining exception to this observation - Addy, who was stationed at the breakfast area. Addy demonstrated a commendable level of attentiveness, engaging guests at their tables and ensuring needs were met promptly. Whether you required additional items or sought information, Addy was the person to turn to. This kind of service truly exemplified the standard one would anticipate from a hotel of this caliber. I did have an enjoyable stay, but for this hotel to remain a five star there is room for improvement.