Reviews of The Magellan Sutera Resort

Response from Property: Dear Cordy,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed the service and the beautiful view from your room during your stay.We sincerely apologize for the inconvenience you experienced with the Wi-Fi connection during your time with us. We understand how important reliable internet access is, and we regret that we fell short in this regard. Please be assured that we have taken note of your comments and are currently working with our technical team to resolve any connectivity issues, ensuring a smoother experience for future guests.We truly appreciate your understanding and hope to welcome you back soon, with a much-improved stay.

Response from Property: Dear Valued Guest,Thank you for staying with us at The Magellan Sutera Resort and for sharing your kind feedback.We’re glad you enjoyed our convenient location and the stunning sea views from the Mandara Spa Block. It’s always a pleasure to know our guests appreciate the beauty and tranquility of the resort, especially those special views that make a stay here truly memorable.We look forward to welcoming you back for another relaxing getaway by the sea.

Response from Property: Dear Valued Guest,Thank you for sharing your feedback following your stay at The Magellan Sutera Resort. We are delighted to hear that you enjoyed our service and the resort’s environment.However, we regret to learn that the Wi-Fi in your room did not meet your expectations. Please know that we are continuously working on enhancing our connectivity to provide a better experience for our guests. Your comments are invaluable, and we will certainly look into this matter.We truly appreciate your intention to return, and we look forward to welcoming you back for an even more enjoyable stay. If there is anything we can assist you with for your next visit, please do not hesitate to let us know.

Response from Property: Dear Valued Guest, Thank you for choosing your stay with us at The Magellan Sutera Resort. We are sorry to hear about the facilities maintenance issue you encountered during your stay. Please accept our apologies for any inconvenience this may have caused you. In order to maintain the exclusive experience, we offer, we do not permit outside food deliveries to the resort. Our hotel offers a variety of food options with a few restaurants, cafés, bars, as well as in-room dining for the guests’ convenience. Nevertheless, we value your feedback and hope that we will have the opportunity to welcome you back for a more enjoyable stay in the future.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at The Magellan Sutera Resort!I’m delighted to hear that your kids enjoyed the swimming pool slides – it’s always a joy to know that our younger guests had fun. It’s also wonderful to know you appreciated our food offerings and found our location convenient.We look forward to welcoming you and your family back for more memorable moments.Sincerely,Gerry D'CruzGeneral Manager

Response from Property: Dear Valued Guest,Warm greetings from The Magellan Sutera Resort!Thank you for your kind words. We're thrilled to hear that you found our resort amazing! It means a great deal to us to know that you enjoyed your stay.We truly look forward to welcoming you back for another memorable experience in the near future.

Response from Property: Dear Jumriana,Thank you for taking the time to share your feedback on your recent stay at The Magellan Sutera Resort.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,Gerry D CruzGeneral Manager

Response from Property: Thank you for taking the time to share your positive experience at The Magellan Sutera Resort. We are thrilled to hear that you enjoyed your stay, found our staff friendly, and appreciated the wide variety of delicious food offerings. It’s always wonderful to know when our guests leave satisfied with our service and facilities.We're especially pleased to hear that you found your room clean and comfortable, as we strive to provide a welcoming and relaxing environment for all our guests. Your kind words motivate our team to continue delivering the best experience possible.We look forward to welcoming you back soon for another relaxing and memorable stay. Please feel free to reach out if there's anything we can assist you with on your next visit.Sincerely,Gerry D CruzGeneral Manager

Response from Property: Dear Abang Unizal,Thank you for your wonderful review! We’re thrilled to hear that you had a good stay.It was our pleasure to have you as our guest, and we’re glad we could contribute to a memorable experience. We look forward to welcoming you back for another fantastic stay in the future.

Response from Property: Thank you for taking the time to share your feedback on your recent stay at The Magellan Sutera Resort.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.

Response from Property: Dear Zulkarnian MA,Thank you for taking the time to share your review following your recent stay at The Magellan Sutera Resort. We are thrilled to hear that you experienced excellent service from our staff—your kind words mean a great deal to us and will certainly be shared with the team as a testament to their dedication and hard work.At the same time, we appreciate your honest feedback regarding our amenities and the overall condition of the resort. We are currently in the process of reviewing and upgrading our facilities to ensure they meet the expectations of our valued guests. Your comments serve as an important reminder of where we can focus our efforts to enhance the guest experience.We are committed to providing a memorable and comfortable stay for all our guests, and your feedback is invaluable in helping us achieve this goal. Once again, thank you for choosing The Magellan Sutera Resort. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.