The Luma Hotel, a Member of Design Hotels

The hotel itself is beautiful, clean and most of the staff were excellent. The bellboy who helped with our luggage and the staff serving welcome drinks were warm, friendly, and professional. Unfortunately, the receptionist who checked us in gave a very different impression. He appeared unhappy and unwelcoming, as though assisting guests was a burden. There was no introduction to the hotel’s facilities, and even basic information such as Wi-Fi access was not explained. It left us feeling less welcome than expected.

Overall, we had a pleasant stay. The hotel room and lobby were nicely designed, clean, and comfortable. However, we booked the room for 4 guests, but only 2 towels were provided upon check-in. The breakfast selection was quite simple and could be improved with more variety. Despite these minor issues, we enjoyed our stay and appreciate the hospitality provided. Thank you.

The hotel was unique in its design. The room was spacious for 3 and the interior design of the room was great. Toilet, bathroom and bathtub were separated and we had all face no problem when we need them Breakfast however was slightly below expected, the fruits were not so sweet and the cereals was a let down. It does not taste like original coco crunch and corn flakes. But other than that other food were okay for hotel level. On the service, all the staff there were excellent and I had a wonderful stay throughout and ya they do also provide laugage storage in case you have a later flight. It could have been awesome shall there be swimming pool available which were allowed for homestay residence only But overall, I do love this hotel in terms of their service and design. .

Very delightful with my stay in this hotel. It is so comfortable and make you rest so well. The room is big. Clean and beautiful. I will definitely come back to stay again.

The room is spacious and clean. Only issue is that it has weird stinky smell from previous occupants. It is quite far frm the main activities area.

The RUMA is beautiful once you entered for check in. The staff is accommodating and the room is still feels new and comfortable.

The hotel still maintain very well and make me prefer to stay here no matter is business trip or holiday by own. They free upgrade me the room and I feel the service and staff very friendly and good. Highly recommend.