Krabi Good Luck Resort

We stayed here previously prior to Covid. Then it was tired but not as awful as it was this time. Never again. The owner, Paisan was in Bangkok but contactable by email. However his wife was now meant to be caring for the bungalows. She cannot speak English and there was no one available who could. First week there was a lovely couple with a baby who kept the grounds and pool tidy. The wife sacked them. When we arrived we hadn’t even got our suitcases out of the taxi and she had her hand out for the rent. She then got her phone out to take photos/ videos of us to show how happy we were. We were both exhausted and this was the last thing we wanted. On going into the bungalow it was dirty. Fridge full of mould, the headboard to our bed was disgusting. Toilet brown stained and hadn’t been cleaned. Cupboard under the sink leaking water and awful smell. The bungalow at times stunk of sewage. There was no Wi-Fi or coffee shop which is advertised or 24 hour staff. Unable to use kitchen as advertised as the wife kept locking it. You cannot put toilet paper down the toilet so we used nappy bags however the outside bin wasn’t emptied daily. After four days with those bags in the sun wasn’t pleasant. Pool had a slight green tinge so my husband complained via email to Paisan and he arranged for the pool to be cleaned. This happened at least three times whilst we were there however we did go to Cambodia for 11 days. We had rented a two bedroom bungalow with electric included. We were getting texts from other guests saying to turn of our aircon. I had accidentally left it on once. After my husband complained about the pool the wife ignored us and was discussing us with other guests. We were made to feel uncomfortable. We had privately arranged a taxi to take us into Krabi town. The taxi couldn’t come into the complex as she asked him for 200bht as we were her guests. I was so cross. We hadn’t arranged a taxi through her. Thankfully he refused and parked on the road The wife has planted too many plants. We were plagued by mosquitoes. Our niece came to stay for seven days. Paisan contacted us and said we would have to pay another 2000bht for electric. My husband refused. Because of so many issues and made to feel uncomfortable we decided to move on. It was such a relief. I will say Paisan was kind enough to refund us the remaining rent although the wife through a young couple made it clear she wasn’t happy. This place could be lovely if Paisan took control and spent money on updating it. It has such potential however the wife needs to take a back seat.