Aonang Timber House

We really loved this place. Nice pool area, kind staff and chill atmosphere

Way too expensive for what it is. Depressing breakfast room. Pool environment worn-out.

My experience with this hotel was extremely disappointing. I accidentally booked my stay for March instead of February, for an entire week. As soon as I realized my mistake, I contacted the hotel by email, being completely transparent about the situation. I also tried to modify my reservation to new dates at the same hotel, but unfortunately, no rooms were available. I reached out multiple times to ask what could be done, including the possibility of a refund — even a partial one. At first, I received no response at all. Eventually, my request was simply refused without any explanation. While I was already in the area (staying at another nearby hotel), I went in person to see if a solution could be found. The staff spoke among themselves in Thai, laughed at my situation, and told me to send another email — which, once again, went unanswered. At no point did they show any willingness to help or any understanding. Considering that the high season ends after March, it is very likely the room could have been rebooked even in case of cancellation. I had saved for an entire year to afford this trip, and ended up losing €600 due to a staff that seemed unwilling to communicate or show basic customer care. This experience made me feel like tourists are treated as sources of money rather than as people. Sincerely,

We had an extremely disappointing experience with this hotel. We mistakenly booked for March instead of February (one-month difference) for a full week. As soon as we realized, we contacted both the property and Trip multiple times to request a cancellation or even a partial refund. The hotel never made any effort to help. The only response we received was a flat refusal, without any attempt to consider the situation or offer alternatives. Even when Trip tried to intervene on our behalf, the hotel remained completely inflexible. What’s particularly frustrating is that this was the peak season, there is little doubt the room would have been easily rebooked. A small gesture or partial refund would have been the reasonable and customer-friendly approach. Instead, we were met with total indifference. If you’re considering staying here, just be aware: if anything goes wrong with your booking, don’t expect understanding or flexibility. You’re entirely on your own.

The room we booked was spacious but the ac took ages to get the room cold. We were literally sweating. Location is perfect though. Quite small pool. Breakfast not as ideal. Overall, i dont think we will ever book this hotel again.

The hotel location is great, staff is friendly, but the hotel furniture is very outdated, there were a lot of flies and the smell of the room/complex wasn’t great. Breakfast wasn’t great either.

The resort was great. The environment was family friendly. I'll definitely stay in this same hotel if I come Krabi again.