328, Ao Nang, Muang, Ao Nang, Krabi Province, 81000, ThailandView Hotel Details
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Avani Ao Nang Cliff Krabi Resort Guest Reviews
4.2/5
Very Good
106 Reviews
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Verified reviews
Location4.5
Amenities4.1
Service4.1
Cleanliness4.3
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All reviews(106)
Positive reviews(96)
Reviews with photos/video(62)
Has an infinity pool(24)
Convenient location(19)
Delicious breakfast(17)
Close to beach(11)
Loved the beach(10)
Large rooms(6)
Poor air conditioning(6)
Great swimming pool(5)
Negative reviews(10)
Rayng13
Avani Room
Checked in Mei 2024
Solo travelers
2 Reviews
3.5/5
Posted on 22 Mei 2024
Nice location where all the food and cafes are located nearby . But the rooms do not have any sound proof where people slammed their doors and interrupted my sleep for the past few nights. Alot of Indian Family stayed there so recommended to choose holiday inn which is next to it.
Response from Property: Dear valued guest,Thank you for sharing your feedback. We’re glad to hear that you appreciated our convenient location near various food outlets and cafes.However, we’re sorry to learn that your sleep was disrupted due to noise. We understand how important a peaceful night’s rest is, and we apologize for the inconvenience. We are looking into ways to improve the soundproofing of our rooms to ensure a quieter environment for our guests.We value all our guests and strive to provide a welcoming and comfortable stay for everyone. Your feedback is crucial in helping us improve, and we hope you might consider giving us another chance in the future.Best regards,Phinyo T., Executive Assistant Manager
Guest User
Avani Sea View Room
Checked in Apr 2024
Couples
37 Reviews
5.0/5
Outstanding
Posted on 5 Apr 2024
Great and clean hotel, loaction very convient to Aonang city centre and beach.
Response from Property: Dear valued guest, Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be great and clean. It's wonderful to know that our location near Ao Nang city center and the beach was convenient for you. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,Phinyo T., Executive Assistant Manager
Jessie.W
Avani Superior Room
Checked in Ogo 2024
Travel with friends
1 Reviews
4.5/5
Great
Posted on 1 Sep 2024
It’s my 6th time staying at this resort, and first experience after the property change to owned under Avani Hotels group. Overall experience was still amazing, the only down side I noticed is the housekeeping is not as good, they staff seems do halfway and forget the rest and when we back in room towels & water not fill up. Feedback but also took awhile for the staff to serve us. However, it’s still a great place to stay and enjoy Ao Nang to the fullest.
Response from Property: Dear Jessie W.I am delighted that you had a memorable stay with us here at Avani Ao Nang Cliff Krabi Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We apologize for the inconvenience you experienced with our service in room towels & water not fill up. Your feedback is invaluable and helps us improve. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Potjamarn Danseekaew Assistant Front Office Manager
Guest User
Avani Superior Sea View Room
Checked in Feb 2024
Couples
1 Reviews
4.5/5
Great
Posted on 15 Feb 2024
We really love our stay at Avani Ao Nang Cliff Krabi Resort, our room was ready on our arrival at 2pm, we got a nice ocean view room as booked, we enjoyed so much of the view everyday on the balcony. The infinity pool is really nice with stunning ocean and cliff view! The breakfast buffet has lots of choices and every staff were very kind. The resort has a very central location in Ao Nang, although it's few minutes walk from the beach, it's very convenient to get everywhere in Ao Nang. Will definitely stay again when we come back to Ao Nang.
Response from Property: Dear Sir,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager
RathiAmey
Avani Superior Room
Checked in Jul 2024
Family
1 Reviews
4.0/5
Very Good
Posted on 24 Jul 2024
A pretty great hotel!! The view are very pretty and the infinity pool is amazing. But the resort lacks service. The staff is quite unresponsive. I had emailed for late checkout inquiry and got no response :/ when I’d asked at the reception, they had given me a cost and when I said I was ready to pay, they said the hotel was fully booked (even though it was available on trip.com online)
Response from Property: Dear RathiAmey, thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed the beautiful views and the infinity pool. We apologize for the inconvenience you experienced with our service. Your feedback is invaluable and helps us improve. We'll address the responsiveness of our staff and the communication issues you encountered regarding the late checkout. We hope to have the opportunity to provide you with a more seamless experience in the future. Thank you for bringing this to our attention. Best regards, Benjamin Kan, Front Office Manager.
Guest User
Avani Sea View Room
Checked in Nov 2023
Couples
4 Reviews
4.7/5
Amazing
Posted on 8 Nov 2023
The resort service is more than excellent, front desk staff were so good to attend guests, making special arrangements as per requests, i would strongly recommend this resort, as the location is good, resort is calm and very convenient to go around the ao nang. Superb !
Response from Property: Dear valued guest,Thank you for taking the time to share your recent stay experience at Avani Ao Nang Cliff Krabi Resort. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager
LUEABOONCHOO
Avani Superior Sea View Room
Checked in Mei 2024
Business travelers
5 Reviews
1.7/5
Posted on 25 Mei 2024
Beeare air conditioning does not work properly. We book 5 rooms every rooms very hot.
Response from Property: Dear LUEABOONCHOO, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. We understand how important a comfortable room temperature is for a pleasant stay, especially when booking multiple rooms. Please know that we take such issues seriously and will investigate and address the problem with our maintenance team immediately to ensure this does not happen again.We hope you will consider staying with us again in the future and give us another opportunity to provide you with a more comfortable experience. Warm regards,Phinyo T., Executive Assistant Manager
Guest User
Avani Room
Checked in Sep 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on 27 Sep 2023
What an amazing resort hotel!! From the begging to the end, everything is perfect!! Staffs are extremely friendly, room is clean and cozy, infinity pool is stunning, and we got a lot of selections in breakfast!! I see no negative thing to say about this hotel. HIGHLY RECOMMENDED!!!!
Response from Property: Dear guest, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warm regards, Phinyo T., Executive Assistant Manager
Guest User
Avani Superior Room 1 King bed
Checked in Ogo 2023
Couples
3 Reviews
5.0/5
Outstanding
Posted on 19 Ogo 2023
Location is right in the middle of all the action, 5 minute walk to the beach, breakfast is excellent and plenty of varieties, staff very helpful, specially Nickie who helped us with various places to visit on the island, would highly recommend this hotel, spectacular views from the 9th floor.
Overall excellent experience.
Response from Property: Dear guest, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager
Danielle
Avani Superior Room
Checked in Jul 2023
Travel with friends
1 Reviews
3.5/5
Posted on 28 Jul 2023
Staff are not on the ball, problems in room. Forgetfulness.
Response from Property: Dear Danielle,Thank you for taking the time to share your stay experience at our hotel. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning service from our team members as well as issues with the room appliances especially with the air conditioner. We are taking necessary action to ensure our typically standards are retained. Since learning of your experience, we have identified the training opportunities for our team members and reviewed our room preventive maintenance program to ensure to increase the efficiency and reduce potential defects in the future. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T, Executive Assistant Manager
Tim Osborn
Avani Superior Room
Checked in Mei 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on 12 Mei 2023
This is my favorite place to stay in Ao Nang. The breakfast is amazing, the staff are very polite and helpful. If you drive a car, there is plenty of parking space. The infinity swimming pool is clean and has amazing views of the cliffs and sea. Great value hotel with excellent breakfast buffet. The location is perfect and you can walk to most everywhere you would like to go, they can also arrange to book tours for you.
Response from Property: Dear Tim Osborn, Thank you for taking the time to share your recent stay experience at our hotel. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager
Guest User
Avani Superior Room
Checked in Sep 2023
Solo travelers
1 Reviews
4.2/5
Very Good
Posted on 30 Sep 2023
All in all this was a lovely hotel and I had a great stay.
Positives:
- Beautiful views. They upgraded my room (which was really nice!) And the views from my balcony were amazing.
- Good location. Walking distance to the beach/restaurants etc. but feels tucked away enough that you didn’t feel like you’re in the middle of everything
- Really nice pools, both of them are beautiful and a great place to go to relax
Negatives:
- not the comfiest beds in the world
- Lovely service for the most part, however was a bit annoyed with the miscommunication/rushing me out on the last day. I had asked for a late checkout the day before leaving and they told me they could do 1:00 (an hour later than their usual time). I was happy with that, but just after 12 when I was finishing packing up I had someone call my room from the front desk asking if my bags were ready to be taken (aka rushing me out). They didn’t seem to believe me that I’d been told I could have a late checkout. So that was a bit annoying, especially after being woken at 8am by the front desk calling my room as well, saying that my driver (who I hadn’t even booked) was there to take me to the airport / they’d obviously called the wrong room, but annoying when you’re trying to sleep in!
Response from Property: Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you particularly pleased with the hotel location and view from your room. However, we also noted on your feedback regarding the service and communication from our Front Desk which made you felt being disturbed, rest assured we have shared your comment with the Front Desk team in order to make a further improvement moving forward. Thank you again for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Warm regards, Phinyo T., Executive Assistant Manager
Anonymous User
Avani Room
Checked in Jan 2023
Solo travelers
39 Reviews
2.2/5
Posted on 25 Jan 2023
Rooms are quite dated but it’s convenient given that level 1 is direct access to the street level.
Many good F&B options along the street.
The cliff view is nice
Response from Property: Thank you for your review. We have well noted on your comment regarding the aging room. Rest assure that we are working to improve on this at the moment. We hope to be able to service you again. Warm regards,Phinyo T., Executive Assistant Manager
Anonymous User
Avani Sea View Room
Checked in Jan 2023
Couples
10 Reviews
4.2/5
Very Good
Posted on 6 Jan 2023
Hotel has a pretty amazing sea view! But be prepared that the hotel is a bit dated and their sun beds next to the 2 pools are always full! Breakfast is ok decent. Overall, for the price, I think it’s reasonable but don’t expect a 5 star wow experience. 😁
Response from Property: Thank you for sharing your feedback. We noted on your comment regarding the aged infrastructures and number of sun lounges by the pools. Rest assured that your comment has been shared with the team in order to improve moving forward. Warm regards,PhinyoExecutive Assistant Manager
Guest User
Avani Room
Checked in Apr 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on 22 Jun 2024
Good service, and kids friendly.
Response from Property: Dear value guest, thank you for your positive feedback! We're delighted to hear that you enjoyed our service and found our resort to be kids-friendly. We strive to create a welcoming and enjoyable environment for all our guests, especially families. We hope to welcome you and your family back for another great stay soon! Best regards, Benjamin Kan, Front Office Manager.