Niebieski Art Hotel & Spa

They didn't tell parking area is located for each vehicle individually when we checked in. So we parked where we found space. Then some other customers warned us to take car from their space. Staff is not good at speaking english. In restaurant, they don't understand anything especially at breakfast. They didn't find any solution for lack of double bed. They'd combine two single bed. It's difficult to enter hotel with car. There is a construction since last one year all along the street.

Hotel has its great years far behind. Air condition is A DISASTER. Central conditioning without possibility to change the temperature. You have to ask front desk to complete switch off. But this is not guaranteed. Some rooms might be happy, some not. Russian (polish) roulette. Looks like it depends also whom do you run into at front desk.

By no means should be this considered 5 star hotel. Disgusting food, no pool, underequipped rooms. We had a three person room, got 2+1 and one person had to sleep on a camp bed. Breakfast was less than disappointing, lunch burgers were inedible. Pizza was okay, but we had to wait for over an hour.

Restaurants and other stores are pretty far from hotel.

When we arrived at the hotel both myself and my partner were disappointed Firstly we were expecting a room with a view what we actually got was a room overlooking a street with a tramline so you can imagine the noise ! When we spoke with reception she told us yes because we booked through a travel company rather than directly booking with the hotel there was no option for us to be moved unless we were going to pay a further £100 per night for the duration of our stay. On arrival also I noticed that the towels provided had lipstick marks on them( I didn’t mention this to reception ) we just used the other towel expecting a clean set the following day, this wasn’t the case we still had the dirty towel and the one we’d used hadn’t been changed either … When mentioning this to the hotel they did provide clean towels when we returned that evening but the dirty towels remained ( I don’t know if this is the case in Poland I’m not sure what the standard is but our beds weren’t made neatly just pulled over, the bin was emptied daily but no fresh toiletries, toilet roll or towels provided unless we asked for. We also didn’t find the staff friendly no interaction at all !! And trust me when I say I’m not one to complain or make a scene. Good points about the hotel- it was in a good location a little out the way (away from the hustle of the square but a 5 minuet taxi journey into the main square / or a 20 Ish minuet walk along the river to the square. The spa was nice and the massage was fantastic and very reasonable compared to Uk prices. I wouldn’t stay here again :( Expected more Not that we spent anytime in the hotel but I wouldn’t return. ALSO TIP anyone visiting Poland download bolt app ( taxi service ) we got a taxi from airport when we arrived it cost 150 Using a bolt taxi it cost us 40 ( we were 20 ish minuets away from airport ) Defo use the bolt app !!

Lovely hotel, all staff were very kind and helpful. The sauna was great and so was the massages! Everything was fantastic except the noise at night from the trams. Apparently it’s a lot quieter if you manage to get a room on the other side of the hotel. Other than that we had a fab stay, with a great choice of breakfast items :)

I would highly recommend Niebieski Hotel to my friends and family. People who work in this hotel are welcoming, helpful and professional. All the emails with my questions regarding reservation were responded quickly. Rooms are spaciaus. The style of the rooms is very cozy (a lot of beutiful blue details). All meals in the Niebieski are very delicious. Spa treatments are very good. One of the most customer friendly places I ever visited.

This hotel is definitely not a five-star hotel. I would rate it strong three stars, but not even four. Be aware that some rooms are dark and worn-out, nothing like the pictures (receptionist said there are a lot of rooms of darker design, but there are no photos of them possibly because they don't look as nice). However, when I've asked for a different room I was given one and even got an upgrade, so it left us satisfied. The price of the hotel is too high. The breakfast was nice, with a lot of options to choose from and tasty meals to order and the location is overall nice.