Reviews of Aparthotel Globus Kraków

Response from Property: Dear Guest, thank you very much for your kind review. We are happy to hear that you enjoyed the smooth check-in, great location, and the comfort and cleanliness of your room. It is also great to know that the beds met your expectations. We appreciate your comment regarding the curtains. Your feedback has been noted and will be taken into consideration for future improvements. We look forward to welcoming you again on your next visit to Kraków. Kind regards, Aparthotel Globus Team

Response from Property: Dear Guest, Thank you very much for sharing your feedback with us. We are pleased to hear that you found your room warm and clean, appreciated the modern bathroom, and felt secure with our lift and entry system. We are also glad that our central location was convenient for you. We take note of your comment regarding the bed firmness and the noise from nearby tram tracks. Guest feedback like yours is important, and we will consider it as we continue to improve our services and facilities. Thank you again for staying with us, and we hope to welcome you back to Aparthotel Leone Globus in the future. Kind regards, Aparthotel Leone Globus

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations and that you left disappointed. We would like to sincerely apologize for the temporary Wi-Fi issue you experienced — the problem was identified and quickly resolved, but unfortunately, it took some time. We completely understand how important a stable internet connection is for our guests. We’re also very sorry to hear your comments regarding the carpet and room comfort. Please be assured that our housekeeping and maintenance teams have already inspected the room to address these concerns and ensure everything meets our standards. As for the noise, being located in the very heart of Kraków close to the tram lines brings excellent accessibility but can also mean some city sounds at night. Once again, we apologize for the inconvenience and truly appreciate your feedback — it helps us continue to improve. We hope you might consider giving us another chance in the future to provide you with a more comfortable experience. Kind regards, Aparthotel Globus Team

Response from Property: Dear Guests, Thank you for sharing your feedback. We are sorry that your stay did not meet your expectations. We would like to clarify a few points. Our property is an aparthotel, so we do not have hotel stars like a traditional hotel. It is also a self check-in property, which is clearly indicated on all our materials and websites. Every guest receives detailed check-in instructions, including the number for our remote reception – you can always request an extra pillow or assistance if needed. We would also like to inform you that we do not serve breakfast on-site, which is why our aparthotel description clearly states that breakfast is available at a partner hotel. Regarding the condition of the carpet and other remarks about the room, we appreciate your feedback and will pass it on to the relevant departments to improve the comfort of future stays. Kind regards, The Aparthotel Globus Team

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations, although we appreciate your positive comments regarding our location and room heating. We would like to clarify an important point regarding housekeeping. At Aparthotel Globus, room cleaning, towel replacement, and bedding changes are provided upon request. This information is clearly stated in the arrival instructions, where guests also receive the entry codes and the contact details for our 24-hour remote reception. Guests are always welcome to contact us at any time if cleaning is needed during their stay. We regret that issues such as the condition of the carpet, bed, mattress comfort, and storage did not meet your expectations. Your comments have been forwarded to our management and maintenance teams for review, as guest comfort is very important to us. Thank you again for your feedback. While we are sorry that your experience was disappointing, your comments help us identify areas where improvements are needed. Kind regards, Aparthotel Globus Team

Response from Property: Dear Guest, Thank you very much for taking the time to share such a detailed and positive review! We are delighted to hear that your stay at our Aparthotel exceeded your expectations and that you enjoyed the convenient location close to the Old Town. We are especially happy to know that your room was clean, comfortable, and quiet, and that you had excellent nights’ sleep. It is wonderful to hear that you found the stay to be good value for money. Thank you again for your kind words and for encouraging future guests not to be discouraged by other reviews. We hope to welcome you back to Kraków and Aparthotel Globus soon! Kind regards, Aparthotel Globus Team

Response from Property: Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We would like to clarify that, as stated in our offer on ***********, Aparthotel Globus operates as a self-service property. The access codes and detailed self-check-in instructions were correctly sent via the *********** messaging system on the day of your arrival after 2:00 PM. After receiving your complaint, we promptly offered a room change. Unfortunately, despite our efforts, none of the available rooms were satisfactory for you. Following a thorough review of the situation, our team found no grounds to issue a refund. Please rest assured that all rooms are cleaned and inspected regularly before guest arrivals. Should any issues arise during the stay, our guests can contact our remote reception, available 24/7, and our staff will be happy to assist with any concerns. Additionally, we would like to inform you that all of your reported concerns will be carefully re-checked by our team to ensure that no irregularities have been overlooked. Thank you again for your feedback. While we regret that your experience was not as expected, we hope any future stays will be more enjoyable. Kind regards, Aparthotel Globus Team

Response from Property: Dear Guest, Thank you very much for your kind and thoughtful review! We're truly happy to hear that you had a pleasant stay at our Aparthotel and enjoyed our central location. We’re also glad the room met your expectations and that you found our staff helpful and friendly. Your recommendation means a lot to us, and we hope to welcome you back again on your next visit to Kraków! Warm regards, Aparthotel Globus Team