Best Spa Hotel in Krakow

Just back from 3 nights at Hotel Unicus Palace - an amazing experience from start to finish. Staff are exceptionally helpful and friendly, going above and beyond for guests. Always plenty staff at the front desk & spa reception. They made our stay so easy! The rooms are beautiful, cleaned daily & to a high standard. Location of the hotel is ideal, only a minutes walk to the main square. Loads of shops & places to ear near by. The spa is amazing - hot tub & pool always very clean and so relaxing. My partner proposed to me whilst we were staying at the hotel - the trip was incredible and the hotel will always be special to me for this reason. Thank you for a great stay.

This hotel was just about perfect. Only a 3- block walk to the largest medieval square in Europe and a $2 FreeNow app (cheaper than Uber) taxi ride to Wawel Castle, Schindler Museum, and the amazing Jewish quarter. The rooms are decent sized and very well sound-proofed. Each guest can pick a plant to care for during their stay. You are given a reward if you decline full daily housekeeping. Staff at the front desk and restaurant speak great English and were very helpful. The buffet is great with lots of fresh fruit and the best fish I had in Poland. The shower actually has a door and the AC was great. Views are wonderful.

The hotel is on the edge of the Old Palace Square and has easy access to various tourist attractions. There is underground parking. It is 8 minutes walk to the square, and it is a good choice to go around in the morning and evening.

We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r

Overall this hotel is excellent! The staff are friendly and very customer focused. The concierge service is equally excellent and I want acknowledge Johnny. He defines what it means to be a concierge. Everything from restaurant suggestions to handling airport transfers was top notch. Over the course of a week, he never gave us a bad recommendation. He also setup tours for us to take as well! The room (privilege with a full bed) was equally as large as rooms in the US, which was unexpected for Europe. The beds are comfortable and the bathroom/shower was equally large and comfortable. A couple of small dings where noticed in the cabinet finishes but that was the only sign of wear and tear in the room. This was our first time in Krakow and the hotel made it a perfect stay! Centrally located in the heart of the city, it is only a 5 minute walk to the Main Square and dining/ attractions. It is also across the street from a mall if you need any last minute purchases. If you are traveling to Poland this hotel is a must!.

For a hotel whose main purpose is to service conference guests, it is unfortunate that the in-room WiFi connection is utterly unreliable and makes working impossible - the signal could not support any remote working. I had to use my non-Polish cell phone data as a hotspot for my laptop. This is a huge issue that really needs to be resolved for business guests ASAP. When I complained about this, I was told to use the executive lounge for a better connection - yet I can hardly inflict a 2 hour long Teams meeting on the other lounge guests. The hotel road access must also be mentioned - frankly the design is stupid. The single access lane with boom gate to the hotel is constantly blocked by a steady stream of taxis and food delivery cars. They park there while waiting for customers or to drop off food orders, so guests cannot enter and must wait around - on one occasion this was for 5 minutes and the driver was rude and aggressive when I politely requested he move and wait elsewhere. Breakfast at the Fifth Avenue restaurant is barely acceptable - I have had better free basic breakfasts at a Hampton Inn. The quality of the food is lacking, but also the poor preparation/cooking really stands out - e.g. undercooked, cold hash browns. The guy on the desk was obnoxious and acted like it was my fault my name wasn't on the list - even though my Honors loyalty status means I'm automatically entitled to breakfast as a benefit. Apparently I was to blame for a lack of communication amongst hotel staff. The restaurant itself was heaving with poorly behaved guests, children running around screeching and spilling liquids. The young wait staff was overwhelmed - needed tables were left uncleared. I had to do this myself, then ask twice for fresh cutlery/china. The quality of food from room service was equally sub-standard and disappointing. The parking ticket machine does not work. After wasting a ridiculous amount of time trying to pay for parking, I went inside to reception where the guy laughed and said 'Oh no, it doesn't work. Pay here at the desk'. Maybe put up a sign? Guests should be aware that the pool is shared with guests from the adjoining Hampton. Apparently it's not intended to be used by child free adults before 20:00 - the rest of the day it's taken over by noisy kids playing ball games who prevent actual swimming. If you need to withdraw money from the automatic teller machine - good luck doing this of an evening when the area is closed off and inaccessible. Finally, the mattress was uncomfortable. Neither firm nor soft, just lacking in decent springs/support and in need of an update. The one positive was the evening happy hour at the executive lounge. Good quality options - goulash soup really good. The two male waiters very helpful and good at clearing and monitoring. Given the inconvenient location away from the city centre and the overall average quality of the hotel's offering, I've asked my company to avoid booking future stays

Great week vacation. Visited Krakow for a week vacation with another family. Beautiful hotel amazing views from the rooms. Rooms very clean with very nice design. Book a river view room with club lounge access. Great lounge with amazing afternoon beverage and snacks offering. The breakfast is the best ever had. Big variety and great service staff. The location Is the best in the city close to wawel castle and only some minutes walk from the main marker square. Krakow is beautiful city. Authentic buildings and many restaurants and cafes . Very friendly city for bike and walks.

The location is very good, next to the central square, and most of the famous attractions are concentrated in the old town, so it is very convenient. The breakfast at the hotel was great, although the choice was not too much, but the quality was high. The only thing that is criticized is that the room is a little dim, but the front desk staff is very good. I will choose this store next time in Krakow.

Queen Boutique Hotel is in the heart of Kraków, within a 5-minute walk of Aquarium and Natural History Museum and Tempel Synagogue. This upscale hotel is 0.4 mi (0.7 km) from Oriental Art Exhibition and 0.9 mi (1.5 km) from Main Market Square.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a sauna and bicycles to rent. This Art Deco hotel also features complimentary wireless internet access, concierge services, and ski storage.Stop by the hotel's restaurant, Amarylis, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.Featured amenities include a business center, express check-in, and express check-out. Planning an event in Kraków? This hotel has 1184 square feet (110 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 31 guestrooms featuring refrigerators and LCD televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.

The breakfast was very, very rich and the bed and pillows were a bit too soft. The sanitation is very clean.” There is also a gym and sauna in the hotel. It is very good. Unfortunately, there is nothing to eat around. It takes 15 minutes to cross the bridge to eat in another place. Overall it is still very good. I will stay here next time.