Jalan Gambut, Sri Dagangan Bussiness Centre, Kuala Kuantan, Pahang, 25000, MalaysiaView Hotel Details
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Hotel Grand Continental Kuantan Guest Reviews
3.7/5
123 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.2
Amenities3.4
Service3.8
Cleanliness3.5
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All reviews(123)
Positive reviews(103)
Reviews with photos/video(44)
Awesome stay(17)
Amenities were average(14)
Friendly owner(9)
Large rooms(7)
Located downtown(7)
Convenient location(6)
Negative reviews(20)
Anonymous User
Deluxe Twin Room
Checked in Aug 2024
Travel with friends
16 Reviews
2.7/5
Posted on Sep 20, 2024
Parking at basement limited, old hotel, city view nice, when flush toilet bowl ermmmm, tissue box not wipe, toilet door dirty
Anonymous User
Deluxe Twin Room
Checked in Aug 2024
Family
2 Reviews
3.7/5
Posted on Sep 15, 2024
It's an old hotel but it is clean..the pool is not entertaining at all....the breakfast is terrible.. it doesn't worth the money to take a room with breakfast as they provided very limited breakfast choices...
Guest User
Deluxe Triple Room
Checked in Dec 2024
Family
1 Reviews
3.7/5
Posted on Jan 27, 2025
Hotel needs for alot refurbishment of furnitures.
Kindly do thoroughly check on pillows on each rooms & hope management could upgrade facilities in the toilet.
HishamIsmile
Deluxe Twin Room
Checked in Dec 2024
Couples
2 Reviews
4.0/5
Very Good
Posted on Jan 24, 2025
It's a very old hotel. Fridge were frosted. Air-condition is centralised that can't be control in the room. It's either off, low medium n high. So I don't used the aircond. Walkway outside the room are wet at some place. The ceiling is mouldy n need to be change. Even my bathtub got mouldy spot. Internet is on n off. Don't recommend this hotel. I rather go back to Shahzan Inn next time. Even quie old but all in order. RM30 breakfast as it isa RM15 breakfast. Not worth it
Guest User
Deluxe Twin Room
Checked in Oct 2024
Couples
9 Reviews
3.2/5
Posted on Nov 8, 2024
Very old hotel 20 years old. However still functional, they try to up keep the hotel but still more room to improve. Good services and friendly staffs.
San Jee
Deluxe Twin Room
Checked in Mar 2024
Solo travelers
19 Reviews
2.7/5
Posted on Apr 12, 2024
Cleanliness can be improved. The bath and toilet is with the old bathtub concept. Furniture like tables and chairs were adequate. Generally acceptable
Izlan1985
Deluxe Twin Room
Checked in Mar 2024
Family
1 Reviews
3.0/5
Posted on Apr 6, 2024
Its was ok jer. No much. But have a sahoor between another hotel. By the wat was a great experiance
Anonymous User
Premium Double Room
Checked in Apr 2024
Business travelers
2 Reviews
1.0/5
Posted on May 17, 2024
First and last stay here! Service 1/10
Bathroom so scare and dirty.
Guest User
Deluxe Twin Room
Checked in Aug 2024
Family
12 Reviews
3.2/5
Posted on Sep 21, 2024
Location is good.Room is okay but furniture are a bit old and toilet need some improvement. No issue with parking. Water pressure is good.
RAYMOND
Premium Twin Room
Checked in Jun 2024
Business travelers
85 Reviews
4.2/5
Very Good
Posted on Jul 6, 2024
Good location. Easy access to eateries, The hotel itself is very clean and facilities are well maintain
MeeraEl
Deluxe Twin Room
Checked in Oct 2023
Business travelers
212 Reviews
4.0/5
Very Good
Posted on Nov 27, 2023
I stayed in this hotel for three nights and this hotel was the best.
And all the staff were friendly with the guests.
Eddy VN
Deluxe Triple Room
Checked in Apr 2024
Family
11 Reviews
3.5/5
Posted on May 27, 2024
Location is good, middle of town. Amenities mentioned on broucher not all provided. No toothbrush.
Anonymous User
Premium Double Room
Checked in Oct 2023
Couples
27 Reviews
3.7/5
Posted on Nov 14, 2023
Hotel lama agak suram. Punya lama towel pun lusuh. Dia bagi yg koyak. Pic attached. Wc bidet ye. ada bathtub. Breakfast hauk. Takde pilihan n rasa tak sedap.
Guest User
Deluxe Twin Room
Checked in Oct 2023
Family
1 Reviews
4.0/5
Very Good
Posted on Nov 11, 2023
Staff friendly. Really helpful. But room condition is too old. Aircond not too cold. Toilet a bit dirty. Overall i rate 6/10 only. Sorry. Cuma location je best. Tengah bandar. Banyak kedai nearby.
Rick Singapore
Deluxe Twin Room
Checked in Sep 2023
Couples
26 Reviews
2.2/5
Posted on Oct 22, 2023
This hotel seriously needs a complete overhaul. Everything is old, both inside the room and outside lift lobby. Service is slow, rubbish not cleared at common area and creates odor. The only good thing is the front desk, they are quite polite and helpful. The breakfast is not tasty, food replenishment is slow. If the management ignores the obvious flaws of this hotel, there will be no return customer. Definitely won’t stay in this hotel when back to Kuantan.
Response from Property: Dear Guest Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel. Thank you & Best Regards Santha Front Office