Banyan Tree Hotels in Kuala Lumpur

I stayed at Banyan Tree Kuala Lumpur for my birthday and had an amazing experience. The hotel is absolutely stunning, with elegant interiors and breathtaking views. The staff surprised me with a birthday cake and took such great care of me. As a solo traveler, I felt completely safe and relaxed. The service, food, and atmosphere were all top-notch. I would definitely come back again! 🌟✨

The Hotel service staff is generally good. However, the whole hotel and building has a mold issue. The rooms and corridor floors have a musky smell which smelt of mold spores. My wife had an allergic reaction to the mold spores and her throat hurt. My yhroat also turned scratchy after walking into the first 2 rooms. We had to request for 3 room changes before we were able to accept a room with fewer mold smell. Fortunately the service staff was understanding and apologetic about it. We also noticed the hotel giving out tea light essential oil burners in most rooms. Eventually we had to buy an air purifier from the nearby Harvey Norman to tackle the air quality issue, so my wife's condition was somewhat improved but still residual effects lingered. When we reached home to unpack our luggage, my wife had a slight reaction again, so we had to clean out our luggage and its contents with anti-mold wipes/spray. We even considered changing hotels on the second day. The room view, daily complimentary breakfast was of good quality, however the stay was definitely ruined by the mold issue.