The front desk service here is by far the worst among all the hotels I've stayed at in Kuala Lumpur. It's just an overhyped Instagram-famous spot with high occupancy—they could easily open up more check-in counters instead of having just one or two people there, and the staff were indifferent and unhelpful no matter what you asked. As for the facilities, I had prepared myself beforehand since places like this usually look much better in filtered photos online, but waiting for the elevators was honestly driving me crazy. The rooftop pool is on the 51st floor and closes at 10 PM. With everyone heading up from various floors just to take photos for social media, the lines to check in and wait for the elevators on the ground floor were ridiculously long—something I've never heard of anywhere else. At night, the rooftop was packed with people and totally chaotic. I will definitely not be booking this apart-hotel again next time.
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