21 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, 55100, Malaysia
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10/10
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10/10
Aleksandr R
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9.5/10
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10/10
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10/10
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8.5/10
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9.5/10
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9.5/10
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10/10
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10/10
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8.5/10
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9.5/10
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10/10
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10/10
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10/10
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9.5/10
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1 night
Guest Reviews
9.0/10
Great
1404 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.9
Service8.9
Cleanliness9.0
Guest User
Superior Queen Room
Stay Date Jul 2026
Traveling with friends
1 Reviews
9.5/10
Amazing
Posted on Aug 9, 2026
Fantastic hotel for the price. It's not quite a 5-star by Spanish standards; more like a 4-star with a great breakfast and an excellent location.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found Hotel Royal Signature to be a fantastic choice for the price and that you particularly enjoyed our excellent location and breakfast.We truly appreciate your honest comments regarding the hotel’s star rating compared with Spanish standards. Guest expectations can naturally vary depending on local standards and experiences, and your feedback is valuable in helping us understand where we can continue to improve our facilities and services.It is wonderful to know that the overall value of your stay met your expectations and that our breakfast and convenient location contributed positively to your experience.Thank you once again for choosing to stay with us and for sharing your thoughtful review. We hope to have the pleasure of welcoming you back to Hotel Royal Signature on your next visit to Kuala Lumpur.Warmest RegardsMark SteeleGeneral Manager
Anonymous User
Deluxe King Room
Stay Date May 2026
Family
7 Reviews
10/10
Outstanding
Posted on Jun 27, 2026
Had our wonderful 4d3n stays here and especially thanks to Ms Iyda, Guest Manager, for her extra miles service and kind assistance. As my hub is recovering from his leg injury and I hv a special needs child to attend as well, I was looking for 2 interconnecting rooms for 4 of us. Ms Iyda recommended a Special Needs King Room which are lower feature beds and facilities easy accessible for the needy and wheelchair users. We were so impressed with the rooms. I also requested for bday deco and complimentary cakes for both me and my hub and the staff were so nice to decorate both rooms and 2 slice delicious brownies cakes.
On 2nd day we had to go for a 1 day Cameron Highland tour so I told Ms Iyda that we will have to miss the hotel bfkst since we had to leave by 6.30am for the coach ride but she was so helpful to arrange for 4 sets of simple takeaway breakfasts for us. So grateful for the extra miles and had our tour journey with the delicious assorted sandwiches, pastries and orange juice. My child enjoyed her fun at free indoor playground Level 2. On our last day check out, we used the Musolla prayer room at Level 4 (no need for card access on level 2 and 4).
Most touching was when Ms Iyda handed me with 4 bags of complimentary hotel souvenirs before we made a move. I also requested a pic with her and wishes all the best and much thanks to her, Ms Kila, the conceirge staff, security guards, room attendants and those who have served us during our wonderful stay. Definitely will come back here again. Hotel is also conveniently located at Bukit Bintang, near BTS, Lalaport, Lot 10 and spoilt for choices food and shopping. Busking area is nearby too. Great trip for us! Had our wonderful 4d3n stays here and especially thanks to Ms Iyda, Guest Manager, for her extra miles service and kind assistance. As my hub is recovering from his leg injury and I hv a special needs child to attend as well, I was looking for 2 interconnecting rooms for 4 of us. Ms Iyda recommended a Special Needs King Room which are lower feature beds and facilities easy accessible for the needy and wheelchair users. We were so impressed with the rooms. I also requested for bday deco and complimentary cakes for both me and my hub and the staff were so nice to decorate both rooms and 2 slice delicious brownies cakes.
On 2nd day we had to go for a 1 day Cameron Highland tour so I told Ms Iyda that we will have to miss the hotel bfkst since we had to leave by 6.30am for the coach ride but she was so helpful to arrange for 4 sets of simple takeaway breakfasts for us. So grateful for the extra miles and had our tour journey with the delicious assorted sandwiches, pastries and orange juice. My child enjoyed her fun at free indoor playground Level 2. On our last day check out, we used the Musolla prayer room at Level 4 (no need for card access on level 2 and 4).
Most touching was when Ms Iyda handed me with 4 bags of complimentary hotel souvenirs before we made a move. I also requested a pic with her and wishes all the best and much thanks to her, Ms Kila, the conceirge staff, security guards, room attendants and those who have served us during our wonderful stay. Definitely will come back here again. Hotel is also conveniently located at Bukit Bintang, near BTS, Lalaport, Lot 10 and spoilt for choices food and shopping. Busking area is nearby too. Great trip for us!
6/16
Response from Property: Dear Valued Guest,Thank you so much for your heartfelt review and for choosing to stay with us for your 4D3N getaway. We are truly delighted to know that you and your family had such a memorable experience.Your kind recognition of Ms. Iyda means a great deal to us. We are proud that her thoughtful recommendations, attentive service, and genuine care helped make your stay comfortable, especially considering your husband's recovery and your child's special needs. It is also wonderful to hear that the birthday surprises, takeaway breakfasts, indoor playground, Musolla facilities, and farewell souvenirs added special touches to your visit.We will certainly share your appreciation with Ms. Iyda, Ms. Kila, our concierge team, security officers, housekeeping, and everyone involved in making your stay enjoyable. Your compliments will be a great encouragement to our team.Thank you once again for your wonderful support. We look forward to welcoming you and your family back for another memorable stay in the near future. Safe travels!Warmest RegardsHotel Management Teams
RiceKing
Deluxe Twin Room
Stay Date Jul 2026
Family
11 Reviews
10/10
Outstanding
Posted on Aug 6, 2026
The location is superb, right next to the bustling Jalan Alor, and it's only about a 10-minute walk to Pavilion Kuala Lumpur. The room was clean and tidy, and extra towels and toiletries were provided upon request. Overall, I'm satisfied.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful review. We are delighted to know that you had a satisfying stay with us.It is a pleasure to hear that you enjoyed our superb location, just steps away from the vibrant Jalan Alor and within walking distance of Pavilion Kuala Lumpur. We are also pleased that you found your room clean and well-maintained, as providing a comfortable and welcoming environment is one of our top priorities.We are glad that our team was able to promptly assist with your request for extra towels and toiletries. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service.Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit and providing you with another enjoyable and memorable experience.Warmest regards,Mark SteeleGeneral Manager
JaSon925hk
Deluxe Twin Room
Stay Date Jun 2026
Family
10 Reviews
6.0/10
Posted on Aug 6, 2026
This summer, I brought my family to travel and booked two rooms for five nights. The hotel's location near Jalan Alor is convenient and lively, but it can be a bit noisy. Most of the staff were friendly and polite.
However, the housekeeping staff left me with many baffling issues. The toilet seat had adhesive residue, which I believe was from a previous guest's disposable toilet seat cover that wasn't fully cleaned, and it was never addressed during our entire five-day stay 😑. Additionally, disposable toilet paper and facial tissues were not refilled for three days. While there was a spare roll of toilet paper in the bathroom, it looked old, water-stained, and as if it had been wet and then air-dried. Yet, the other room received timely refills of facial tissues and toilet paper. Used towels and toothbrushes were taken away but not replaced with new ones 😑. Bottled water was sometimes refilled, and sometimes it wasn't 😑. The Wi-Fi in our room stopped connecting on the fourth day, while the other room's Wi-Fi worked fine until the day we checked out 😑.
On our last night, both rooms had no hot water for showering, so we had to brace ourselves and shower with cold water.
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Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback following your family's recent stay with us. We are pleased to know that you appreciated our convenient location near Jalan Alor and found most of our team members to be friendly and welcoming.We sincerely apologize for the shortcomings you experienced, particularly with housekeeping consistency, room amenities, Wi-Fi connectivity, and the hot water issue on your final night. This is certainly not the standard of service we strive to provide. Your comments regarding the cleanliness of the toilet seat, the inconsistent replenishment of toiletries, towels, bottled water, and the condition of the spare toilet paper have been shared with our Housekeeping team for immediate review and corrective action. We have also informed our Engineering team to investigate the Wi-Fi and hot water concerns.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you and your family back for a much better experience in the future.Warmest RegardsMark SteeleGeneral Manager
Guest User
Deluxe Twin Room
Stay Date Jun 2026
Family
44 Reviews
9.0/10
Great
Posted on Aug 5, 2026
The biggest selling point of this hotel is its location. It's just across the road from Jalan Alor Night Market, and within a 5-10 minute walk to major shopping malls like Pavilion Kuala Lumpur and Lot 10. The downsides are that the bed sheets and towels in the room are too old, and the cleanliness is not up to par.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our prime location, with convenient access to Jalan Alor Night Market, Pavilion Kuala Lumpur, Lot 10, and many other popular attractions.However, we sincerely apologize that certain aspects of your stay did not meet your expectations. We are sorry to learn that the condition of the bed sheets and towels, as well as the overall cleanliness of your room, fell short of our usual standards. Please rest assured that your comments have been shared with our Housekeeping team for immediate review and corrective action to ensure these issues are addressed.We truly value your constructive feedback, as it helps us improve our services and guest experience. We hope you will give us another opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay.Warmest regards,Mark SteeleGeneral Manager
carl
Deluxe King Room
Stay Date Jun 2026
Family
23 Reviews
10/10
Outstanding
Posted on Aug 4, 2026
Located right next to Jalan Alor, the famous food street, it's in a bustling downtown area. Dining is super convenient. It's about a 30-minute walk to the Petronas Twin Towers. From the room, you can enjoy city night views and even see the Twin Towers. The breakfast was decent, nothing spectacular but perfectly fine and not too crowded. The security guards at the entrance were very friendly and helped with our luggage. Good value for money, not expensive at all.
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Response from Property: Dear Mr. Carl,Thank you for your outstanding rating and for taking the time to share your detailed experience at Hotel Royal Signature.We are delighted to know that you enjoyed our prime location next to Jalan Alor, allowing you to easily explore Kuala Lumpur’s vibrant food scene and city attractions. It is wonderful to hear that you appreciated the convenient access to the Petronas Twin Towers, as well as the beautiful city night views and Twin Towers view from your room.We are also pleased that you found our breakfast offerings satisfactory and enjoyed the warm assistance provided by our security team, especially with your luggage. Your kind words about the value for money and overall experience are greatly appreciated.Thank you once again for choosing Hotel Royal Signature. Your positive feedback encourages our team to continue delivering friendly service and memorable stays. We look forward to welcoming you back for another enjoyable visit to Kuala Lumpur.Warmest RegardsMark SteeleGeneral Manager
Anonymous User
Deluxe Twin Room
Stay Date Jun 2026
Family
74 Reviews
9.0/10
Great
Posted on Jul 31, 2026
Excellent hotel. Clean rooms, strategic location, and good facilities. The only downside was the unpleasant and unfriendly service from the receptionist named Tia. Her attitude tarnished an otherwise perfect hotel experience. Please improve the service.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback and for your positive ratings on our amenities, cleanliness, surroundings, and facilities. We are delighted to know that you enjoyed our clean rooms, strategic location, and the overall quality of your stay.At the same time, we sincerely apologize for the service experience you encountered at our Front Office. We are truly sorry to learn that your interaction with our team did not reflect the warm, courteous, and welcoming hospitality that we strive to provide every guest. Your comments have been taken seriously and will be shared with the relevant department for review, coaching, and improvement.We greatly appreciate your honest feedback, as it helps us enhance our service standards. We hope this isolated incident will not overshadow the many positive aspects of your stay, and we look forward to welcoming you back for a much-improved experience in the future.Warmest RegardsMark SteeleGeneral Manager
Jessica Qing
Superior Queen Room
Stay Date Jun 2026
Family
3 Reviews
9.5/10
Amazing
Posted on Jul 29, 2026
We had a pleasant stay at this hotel. The location is excellent, right in the Bukit Bintang area and within walking distance to Pavilion, Lot 10, and Jalan Alor, where there are plenty of food options. It was very convenient for shopping, dining, and exploring the area. The staff were also friendly and helpful. Overall, a great location and a comfortable stay. We would definitely consider staying here again.
Response from Property: Dear Miss Jessica Qing,Thank you for your wonderful review and for awarding us such a fantastic rating. We are delighted to know that you had a pleasant and comfortable stay at Hotel Royal Signature.It is wonderful to hear that you enjoyed our prime location in the heart of Bukit Bintang, with easy access to Pavilion, Lot 10, Jalan Alor, and the many shopping, dining, and entertainment options nearby. We are also pleased that our friendly and helpful team contributed positively to your overall experience.We appreciate your feedback regarding cleanliness and will continue working with our housekeeping team to ensure we consistently deliver the high standards our guests expect and deserve.Your kind words and your intention to stay with us again mean a great deal to us. We sincerely look forward to welcoming you back on your next visit to Kuala Lumpur and providing you with another memorable and enjoyable stay.Warmest RegardsMark SteeleGeneral Manager
Plkgj
Deluxe Twin Room
Stay Date Jun 2026
Other
407 Reviews
1.0/10
Posted on Jul 29, 2026
The soundproofing is terrible; I could clearly hear the person in the connecting room coughing. It's fine for a one-night stay because the location is good, but if you're staying two nights, just be prepared. We extended our stay and informed both the front desk and the platform. Despite confirming our extended booking for the same room, the front desk kept calling incessantly. After we clearly told them over the phone that we had already extended our stay, an hour later, staff came knocking on our door again to tell us it was check-out time. Does your hotel have no internal communication whatsoever? Absolutely dreadful, just terrible.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered during your stay.We regret to learn that the soundproofing between the connecting rooms affected your comfort and that the repeated calls and door visit regarding your check-out caused unnecessary frustration. This is certainly not the level of service and communication we strive to provide. We understand how upsetting it must have been, especially after you had already confirmed your extended stay with both the booking platform and our Front Office team.Please rest assured that we have shared your comments with the relevant departments to review our internal communication procedures and reinforce better coordination among our associates to prevent similar incidents from recurring. Guest comfort and satisfaction remain our top priorities, and your feedback is invaluable in helping us improve.We sincerely hope you will give us another opportunity to restore your confidence and provide you with the seamless and comfortable stay you deserve.Warmest RegardsMark SteeleGeneral Manager
Aleksandr R
Deluxe King Room
Stay Date Jun 2026
Couple
3 Reviews
10/10
Outstanding
Posted on Jul 28, 2026
Excellent hotel! It has 4 fast elevators, a swimming pool, a fitness center, and serves breakfast. There's also a great currency exchange office right across the street. The location is unbeatable, with Bukit Bintang, the food market, and shopping malls all within walking distance. We loved it, definitely a thumbs up! 🙌
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Response from Property: Dear Mr./Ms. Aleksandr R,Thank you so much for your outstanding 10/10 review! We are truly delighted to know that you had such an enjoyable stay with us.It is wonderful to hear that you appreciated our facilities, including the fast elevators, swimming pool, fitness center, and breakfast offerings. We are also pleased that our prime location made it easy for you to explore Bukit Bintang, the vibrant food market, and nearby shopping malls. We're glad the convenient currency exchange office across the street added to the ease of your visit.Your kind words and enthusiastic recommendation mean a great deal to our team. Knowing that we were able to provide you with a memorable and comfortable experience is the greatest reward for us.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another exceptional visit in the near future!Warmest regards,Mark SteeleGeneral Manager