Reviews of KLCC The Colony and The Luxe By Infinitum - The Stay Hub

Response from Property: Dear customer, I am very glad to receive your praise and appreciation. We are honored that you can be satisfied with our environment and location, your encouragement is our driving force, thank you for choosing and trusting us. THE STAY HUB wish you a happy life and look forward to your next visit

Response from Property: Dear customer, thank you for your comments on The environment and style of our rooms. We are very honored to receive your appreciation. The Stay Hub looks forward to your next visit

Response from Property: Dear guest,Thank you so much for your wonderful review and for your high opinion of our hotel! We are delighted to hear that you find our facilities, including sinks, microwave, large refrigerator and washing machine very helpful and that you enjoy the infinity pool and beautiful views.We are also glad that you appreciate the convenience of providing cups and plates, which makes it feel like a small house. Your satisfaction with our spacious rooms and self-check-in process via WhatsApp is greatly appreciated.We apologize for any inconvenience caused by the clogged shower. Probably because the floor pipes didn't clear. Please be assured that we have taken immediate steps to address this issue and ensure this does not happen again in the future.Thank you again for your feedback, wish you a happy life at THE STAY HUB and look forward to your next visit.

Response from Property: Dear Guest : Thank you for choosing The Stay Hub and sharing your experience with us. We would like to provide you with a warm and meticulous service to create a home-like warm feeling for your journey. We look forward to your return and wish you a good mood every day!

Response from Property: Dear Guest: Hello! Thank you very much for your stay and appreciation! We are delighted to have made your visit to Kuala Lumpur a wonderful experience. Your appreciation is a great encouragement to The Stay Hub and a motivation for us to improve, we will continue to be enthusiastic and committed to making every guest feel at home, and we look forward to welcoming you back! We look forward to welcoming you back and wish you a pleasant stay!

Response from Property: First of all, we are very sorry for the inconvenience you experienced during your stay, especially affecting your valuable travel time. We understand your frustration and appreciate your feedback.At present, our guest house adopts self-check-in system, we will arrange the front desk to assist the customer to check in from 10 am to 6 PM, we are sorry for the inconvenience caused to you. The occupancy center is located in the public lobby, while the new office is under renovation and is expected to be completed soon. This change will make our services more convenient and make it easier for customers to find us and get timely help. We will ensure that the check-in process is smoother in the future and that similar problems do not occur.We are very sorry for the inconvenience this experience caused you and sincerely hope that we will have the opportunity to serve you better in the future. If you have any additional questions or need further assistance, please feel free to contact us.Thank you for your understanding and support, The Stay Hub wish you a happy life, looking forward to your next visit.

Response from Property: Dear guests, Thank you! see your recognition of The Stay Hub, the excitement has been overflowing, high mountains and flowing water, it is difficult to find a soulmate. We use the best and most practical things in your feelings, cozy but no pressure, practical but not flashy, your feelings are our affirmation and encouragement, we will continue to work hard, so that more guests like us. Looking forward to your next stay!

Response from Property: Dear customer, we are glad that you are willing to spend your precious time to make comments and suggestions to us. Our homestay is conveniently located near the light rail station, so you can choose to travel by light rail. The promotional photos of our homestay are all taken on the spot, and the comments are also the real feedback of customers, basically there will be no problem of false publicity. We deeply regret that the room did not meet your expectations due to a possible discrepancy in the room type. Based on your suggestions, we will also arrange a staff member to guide the guest to the room. According to your room number, it should be convenient to find the room you have reserved. We are sorry for the inconvenience. I hope our improvement can win your trust again. THE STAY HUB wishes you a happy life and looks forward to your next visit.