The hotel's front desk staff, a man wearing glasses, had an extremely poor attitude. Even though I arrived after 3 PM, he rudely told me my room wasn't ready and made me wait. After that, anything I said to him seemed to fall on deaf ears. We ended up waiting a long time before he finally told us we could check in. The check-in process was equally frustrating; despite his poor English, he kept talking to himself without any consideration for whether I understood him. I couldn't understand anything he was saying.
The hotel elevators had long queues, and we had to pay a 100 Malaysian Ringgit deposit for a room card. The day before we left, I asked the front desk if it was a 24-hour service. It was the same man with glasses, and he just kept repeating, 'we have service, we have service,' even when I specifically asked if it was 24 hours. The next day, we had an early flight and needed to check out at 4 AM. To my dismay, there was no one at the front desk. The phone calls went unanswered, and we had to wait a long time before someone finally showed up.
While the service was bad, it was really just this one individual. If you happen to encounter him during your stay, you're just incredibly unlucky.
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