EQ Kuala Lumpur

EQ Kuala Lumpur Reviews

EQ Kuala Lumpur

EQ, Equatorial Plaza, Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaView Hotel Details
EQ Kuala Lumpur
EQ Kuala LumpurEQ Kuala LumpurEQ Kuala Lumpur
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EQ Kuala Lumpur Guest Reviews

4.6/5
Great
500 Reviews
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(500)
Positive reviews(484)
Reviews with photos/video(187)
Delicious breakfast(47)
Great swimming pool(43)
Has an infinity pool(23)
Well decorated(17)
Well designed(12)
Located downtown(12)
Loved the night views(8)
Delicious buffet(8)
Negative reviews(16)
Ruffs
Deluxe King Room Twin Tower View
Checked in Nov. 2024
Solo travelers
14 Reviews
4.2/5
Very Good
Posted on 2. Dez. 2024
Easy to get around, friendly hotel staff within walking distance to life center mall which houses the famous Pitt club and also a short walk from the famous alor food street
Response from Property: Dear Ruffs, Thank you once again for your fantastic feedback regarding your recent stay at EQ Kuala Lumpur. We are delighted to hear that you found our hotel beautiful and enjoyed its modern design. It's great to know that our convenient location, within walking distance to Alor Street and the Life Center, added to your experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Gerard Walker General Manager
KE LI
Deluxe Twin Room
Checked in Sept. 2024
Travel with friends
6 Reviews
4.5/5
Great
Posted on 24. Sept. 2024
Nice breakfast ,good location and nice service Unfortunately only provide complimentary 1 car of parking
Response from Property: Dear Ke Li,Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the nice breakfast, great location, and excellent service during your visit.I appreciate your understanding regarding the complimentary parking. To clarify, each hotel guest is entitled to one complimentary parking space per room. We strive to provide all of our guests with a pleasant and convenient experience.If you have any further feedback or suggestions, please feel free to share. We value your input as it helps us improve our services. We look forward to welcoming you back soon.Warm regards,Gerard WalkerGeneral Manager
Jun Puan
Deluxe King Room Twin Tower View
Checked in Nov. 2024
Couples
32 Reviews
5.0/5
Outstanding
Posted on 24. Nov. 2024
Cozy and stylist hotel with great breakfast.
Response from Property: Dear Jun Puan,Thank you for your amazing 5-star review! We are thrilled to hear that you found our hotel cozy and stylish, and that you enjoyed our great breakfast.Your positive feedback regarding our surroundings, amenities, cleanliness, and service truly means a lot to us. We aim to provide a memorable experience for all our guests, and it’s wonderful to know we met your expectations.Thank you again and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Gerard WalkerGeneral Manager
T. C. Tan Patrick
Deluxe King Room Twin Tower View
Checked in Aug. 2024
Couples
40 Reviews
5.0/5
Outstanding
Posted on 12. Aug. 2024
I recently stayed at EQ, and the experience was nothing short of spectacular. From the moment I arrived, I was greeted with warm hospitality and impeccable service that truly defines a 5-star establishment.
6/12
Response from Property: Dear T. C. Tan Patrick,Thank you for your outstanding review. We are absolutely delighted to hear that your recent stay at EQ Kuala Lumpur was nothing short of spectacular.It brings us great joy to know that you were greeted with warm hospitality and experienced impeccable service from our team. We strive to provide a 5-star experience for all our guests, and your kind words affirm our commitment to excellence.Thank you once again for sharing your experience. We look forward to welcoming you back soon for another memorable stay.Warm regards,Gerard WalkerGeneral Manager
Guest User
Premier King Room with KLCC or KL Tower View
Checked in Juli 2024
Solo travelers
4 Reviews
4.7/5
Amazing
Posted on 5. Aug. 2024
Indeed a 5 star hotel, very elegant and well designed. Great pool, clean and not too busy, with sunbeds, towels and umbrellas. Well equiped gym. Good breakfast and good food in reasonable prices. The only thing i regret is that i didnt insist to get a room facing KLCC because i paid the exact same amount of money for a room facing either KL tower or KLCC and i was assigned a room that had a completely obstructed view.
Response from Property: Dear guest,Thank you for your wonderful feedback regarding your recent stay at EQ. We’re delighted to hear that you found our hotel to be elegant and well designed. It’s great to know that you enjoyed the pool, gym facilities, and breakfast offerings. We truly appreciate your comments regarding the room assignment. Your experience is important to us, and we want to ensure that we accommodate your preferences in the future. Please feel free to communicate your room preferences with our team during your next visit so we can ensure a memorable experience.Thank you again for your valuable insights. We look forward to welcoming you back soon!Warm regards, Gerard WalkerGeneral Manager
Victor Tsao
Premier King Room
Checked in Juni 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on 9. Juni 2024
This is an excellent hotel located well in the CBD centre while it offers an extraordinary comfortable hospitality. The room offers 2-sided wide angle view with special setup by locating the bed at the centre of the room, which I love such arrangement much. The bathroom is with so much room. The swimming pool and fitness rooms are all above my expectation. It’s a very pleasant stay.
Response from Property: Dear Victor Tsao,Thank you for sharing your glowing review of your recent stay at EQ. We are thrilled to hear that you found our hotel to be an excellent establishment located conveniently in the city center, offering extraordinary and comfortable hospitality.Your appreciation for the wide-angle view and the special room setup with the bed at the center is heartening to hear. We are pleased to learn that you enjoyed this unique arrangement. It's wonderful to know that the spacious bathroom, swimming pool, and fitness rooms exceeded your expectations, making your stay a very pleasant one. Providing a comfortable and memorable experience for our guests is our top priority, and we are pleased that we were able to meet and exceed your expectations during your stay.Thank you once again for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Gerard WalkerGeneral Manager
Seow
Deluxe King Room
Checked in Jan. 2024
Couples
61 Reviews
4.7/5
Amazing
Posted on 25. Jan. 2024
Very good stay at EQ hotel KL.staffs are very welcoming ,polite and fast check in.Room is beautiful,big and clean.feel very comfortable and compliments all drinks like coke,orange juice and mineral water.Parking is free too. love the buffet breakfast,delicious and lots of varieties.will stay again
6/18
Response from Property: Dear Seow,Thank you so much for sharing your wonderful experience at EQ Kuala Lumpur. We are absolutely thrilled to hear that you had a very good stay and enjoyed our welcoming and efficient staff, spacious and clean rooms, and complimentary drinks. It's great to know that you found the buffet breakfast delicious with a wide variety of options. We truly appreciate your kind words and the time you took to share such positive feedback. Once again, thank you for choosing EQ Kuala Lumpur, and we sincerely hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Gerard WalkerGeneral Manager
Pei Pei 0514
Deluxe King Room
Checked in Juni 2024
Couples
6 Reviews
4.5/5
Great
Posted on 10. Juni 2024
Good property, nice room environment
Response from Property: Dear Lee,Thank you for your recent stay at EQ Kuala Lumpur. We're delighted to know that you had a wonderful experience and we appreciate the positive ratings. Our team takes pride in providing friendly and professional hospitality, and we are glad that you felt warmly welcomed from the moment you arrived. Once again, thank you for your glowing review. We look forward to welcoming you and your family back to EQ soon for another exceptional experience.Warm regards,Gerard WalkerGeneral Manager
Kenway.LO
Deluxe Queen Double Room
Checked in Aug. 2024
Family
19 Reviews
5.0/5
Outstanding
Posted on 26. Aug. 2024
The service provided by all the staff was exceptional, earning a full 10 out of 10 for their attentiveness and care. The overall cleanliness and quality of the facilities were also excellent across the board. I will certainly be returning to stay at this hotel again in the future. The attention to detail and commitment to ensuring a comfortable and enjoyable experience for guests was truly commendable. From the moment I arrived to the time I checked out, every aspect of my stay was handled with the utmost professionalism. The hotel's dedication to maintaining such high standards in both service and environment is truly admirable, and I look forward to experiencing it again on my next visit. It is clear that customer satisfaction is the top priority for this establishment.
Response from Property: Dear Kenway.LO,We appreciate your spectacular review, and thrilled to hear that you had such an exceptional experience during your stay at EQ Kuala Lumpur. Thank you for rated us with perfect scores in all categories.We're delighted that you found our staff's service to be attentive and caring. Your acknowledgment of their professionalism and commitment to ensuring a comfortable and enjoyable experience truly means a lot to us. I will be sure to share your amazing review with our team, as it motivates us to maintain the high standards we strive for.It’s wonderful to know that you appreciated the overall cleanliness and quality of our facilities. We take great pride in providing a welcoming environment for our guests, and we are grateful for your recognition of our efforts.Thank you once again for your kind words, and we look forward to welcoming you back for another memorable stay in the future. Warm regards,Gerard WalkerGeneral Manager
Michell Wong
Deluxe King Room
Checked in Aug. 2024
Business travelers
5 Reviews
3.2/5
Posted on 11. Aug. 2024
I went to confirm with the front desk receptionist that my door keys should be working due to 2 more nights extension of my stay. Receptionist confirmed “no problems , everything is set”. However, I was still locked out from my room and my key didn’t work. When I went to the front desk to reset my key & told the receptionist what happened. No apology was even made!! Housekeeping were very slow also. Towels were yellow. I don’t believe EQ hotel is worth 5 stars & they are over priced!
Response from Property: Dear Michell Wong,Thank you for taking the time to share your experience regarding your recent stay at EQ Kuala Lumpur. We truly appreciate your feedback as it helps us to continuously improve our services.I am glad you took the time to confirm your door keys with our front desk team, and I apologize for the inconvenience you experienced with access to your room. Your comfort and satisfaction are important to us, and I will ensure that your comments are shared with our team for review and improvement. We also appreciate your feedback on the housekeeping service and the quality of towels. We strive to provide the highest standards for our guests, and your observations will be taken seriously as we work toward enhancing our services.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience.Kind regards,Gerard WalkerGeneral Manager
Jai_Travelog
Deluxe Queen Double Room
Checked in Febr. 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on 17. Febr. 2024
Great hotel, nothing to fault. Only recommendtion would be adding some family rooms with the twin tower view. Otherwise, great service, friendly stuff, nice selection of restaurants, fantastic pool and gym facilities. The room very spotless and spacious, very modern and well maintained. Hotel was also very generous with facilities as everything in the mini bar is free and refill request was happily fullfilled by the hotel. Definately one of the best 5-star hotels in KL, walking distance to the Twin Tower, Pavillion Shopping Mall and Jalan Alor night market. Definately recommended as it is also very affordable.
Response from Property: Dear Jai_Travelog,Thank you immensely for your exceptional feedback! We're delighted to hear that you had a fantastic experience with us and that you found our hotel to be faultless. Your recommendation regarding family rooms with a Twin Tower view is duly noted, and we'll certainly take it into consideration for future enhancements. It brings us great joy to learn that you appreciated our great service, friendly staff, diverse selection of restaurants, and top-notch pool and gym facilities. We're thrilled that you found your room to be spotless, spacious, modern, and well-maintained.We're also pleased to hear that you enjoyed the complimentary mini-bar and that our team happily fulfilled your refill requests. Your kind words about our hotel being one of the best 5-star establishments in KL and its convenient proximity to various attractions are truly appreciated.Thank you for recommending EQ Kuala Lumpur, and we look forward to welcoming you back for another unforgettable stay.Warm regards,Gerard WalkerGeneral Manager
Kingsley Cheu
Premier King Room with KLCC or KL Tower View
Checked in Juni 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on 5. Juni 2024
Definitely coming back again
Response from Property: Dear Kingsley Cheu,Thank you for sharing your positive feedback on your recent stay at EQ and for expressing your intention to return! We are delighted to hear this and eagerly anticipate welcoming you back for another exceptional experience at our hotel. Your feedback is valuable to us, and we look forward to ensuring your next stay is just as wonderful. Thank you for choosing us!Warm regards,Gerard WalkerGeneral Manager
Anonymous User
Premier King Room
Checked in Jan. 2024
Couples
60 Reviews
4.0/5
Very Good
Posted on 18. März 2024
Booked through trip and thought the toilet has a view but it does not. Unable to check in at 3pm howver provided complimentary drink and allow late check out the next day.
Response from Property: Dear guest,Thank you for choosing to stay with us at EQ and for sharing your feedback with us. We sincerely apologize for any disappointment caused by the view from your room not meeting your expectations. We value your feedback and encourage you to reach out to our team in advance for any room preferences in the future, allowing us to make necessary arrangements to enhance your stay. Additionally, we understand that the delayed check-in may have been inconvenient, especially after a long journey. Please accept our apologies for the wait, which was due to high occupancy during your stay. We're grateful for your patience and are pleased to hear that our team's gesture of a complimentary drink and late check-out helped alleviate any inconvenience.Your satisfaction is paramount to us, and we're delighted to know that you were still able to enjoy your overall experience with us. We look forward to the opportunity to welcome you back in the future and provide you with an even better experience. Should you need any further assistance or have additional feedback, please don't hesitate to contact us.Kind regards,Gerard WalkerGeneral Manager
Guest User
Premier King Room with KLCC or KL Tower View
Checked in Juli 2024
Couples
1 Reviews
4.5/5
Great
Posted on 31. Juli 2024
The EQ was a wonderful hotel to stay at for our 9 day trip in Kuala Lumpur. The Premier King Room with KL Tower View was spacious, clean and comfortable. Plus, the view was pretty good! Staff were friendly and welcoming and any requests were promptly actioned (e.g. request for more water bottles, assistance with fixing the tv etc). I loved the numerous amenities provided on-site including the various restaurants, the pool, the spa and the Sanctum Wellness with the Himalayan Salt Sauna and Aromatherapy Steam Room (I spent some time in there!). The hotel was walking distances to various shopping malls, restaurants and sights. The were only a couple of negative experiences we had: 1. There were guests who were smoking in their room on numerous occasions throughout the week and this was noticeable in the hallway as our room was situated at the end of it. It wasn't very pleasant, but the housekeeping staff did make sure to put air purifiers out to get rid of the nasty smell. 1. Service was sometimes a bit slow when we ordered some drinks and food while at the pool.
Response from Property: Dear guest,Thank you for sharing your comprehensive review of your recent stay with us at EQ Hotel! I’m thrilled to hear that you enjoyed your 9-day trip in Kuala Lumpur and that our Premier King Room with KL Tower View provided you with the spaciousness and comfort you were looking for. It’s wonderful to know that our friendly staff was attentive to your requests and that you appreciated the various amenities we offer, including our restaurants, pool, spa, and the Sanctum Wellness features. I’m pleased to hear you had the opportunity to enjoy the Himalayan Salt Sauna and Aromatherapy Steam Room!I also appreciate your feedback and we sincerely apologize for the inconvenience caused. However, I am glad to know that our housekeeping team responded promptly with air purifiers. Your insights are valuable to us as we strive to enhance our guests' experiences. Thank you once again for your feedback, and we look forward to welcoming you back in the future for an even better stay!Warm regards,Gerard WalkerGeneral Manager
Guest User
Deluxe Twin Room
Checked in Dez. 2023
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on 17. Febr. 2024
Best hotel in KL Best service in KL Many people had visited at the new year 1/1 thesedays. So niceeeee
Response from Property: Dear guest, Thank you very much for your kind words and for choosing our hotel for your stay in Kuala Lumpur. We're delighted to hear that you had a wonderful experience and that you found our hotel to be the best in KL with excellent service. It's always a pleasure to receive positive feedback. We're thrilled that many people chose to visit us during the New Year period, and that they had a pleasant experience.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Kuala Lumpur. Warm regards, Gerard Walker General Manager