Palace Hotel

Palace Hotel Reviews

Palace Hotel

40a, Jalan Masjid India, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50100, MalaysiaView Hotel Details
Palace Hotel
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Palace Hotel Guest Reviews

3.9/5
Good
80 Reviews
Verified reviews
Location4.2
Amenities3.7
Service3.9
Cleanliness3.8
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All reviews(80)
Positive reviews(72)
Reviews with photos/video(20)
Great location(8)
Convenient location(8)
Great service(6)
Awesome stay(5)
Negative reviews(8)
A.B.M. Rais Uddin
Superior Twin Room
Checked in Nov 2024
Travel with friends
1 Reviews
3.2/5
Posted on Nov 13, 2024
Overall service was Okay as they describe online but we found number of cockroaches in room after enter to. This is very bad as a daily service maintained hotel.
Hud Lutfi Jamail
Superior Twin Room
Checked in Feb 2024
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on Feb 26, 2024
It's an old hotel. Luckily located in such a strategic place. Please upgrade everything suits to it's price
NAFIU SAEED
Superior Twin Room
Checked in Aug 2024
Travel with friends
1 Reviews
3.2/5
Posted on Aug 27, 2024
I recently booked place hotel ިin Malaysia based on the positive reviews and attractive photos I found online. However, upon arriving, it was clear that the hotel didn’t live up to its advertised image. The rooms and facilities were much less impressive in person, and the reviews didn’t reflect the reality. Though we were disappointed, we didn’t bring it up with management since we’re not the type to complain. We knew we wouldn’t stay there again and certainly wouldn’t recommend it to our friends.
Guest User
Superior Twin Room
Checked in Aug 2024
Travel with friends
1 Reviews
1.7/5
Posted on Aug 3, 2024
Not very well recommended... Parking for customer not convenient and not informed by hotel any circumstances...By right customer service not reach any star...
Haseeb Admani
Budget Twin
Checked in Jul 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Jul 12, 2024
In the heart off Downtown shopping areas, foods, MTR, Mosque all are on walking distance. Enjoyed the stay there.
Nazreen Bundle
Budget Twin
Checked in Nov 2024
Couples
2 Reviews
3.7/5
Posted on Nov 28, 2024
Very friendly staff, clean room , easy to access
FIQTICKETING
Superior Twin Room
Checked in Mar 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Apr 16, 2024
okay nice
Dayang Hassanah
Superior Twin Room-No Window
Checked in May 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on May 16, 2024
Awesome...good counter service staff n fantastic location. Will come back, insyaAllah.
Guest User
Superior Twin Room
Checked in Mar 2024
Family
4 Reviews
4.2/5
Very Good
Posted on Apr 28, 2024
For fasting month the Hotel are superb location to enjoy the Hari Raya coming mood. Hotels are boutique type or traveler type. But still make us satisfied.
Maznah
Superior Twin Room
Checked in Mar 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Mar 4, 2024
The location of the hotel is very strategic. Close to shopping and easy to get food.
Sierra yassin
Superior Twin Room
Checked in May 2024
Business travelers
8 Reviews
4.2/5
Very Good
Posted on May 19, 2024
Near to public transport.. Easy access to food stall and mall.
Margie
Deluxe Double Room
Checked in Apr 2023
Solo travelers
6 Reviews
1.5/5
Posted on Apr 19, 2023
I was disappointed with this hotel. Considering it is near a lot of good tourist attractions. The sugar packets has holes, like rats bit them. There was a dead bug on the floor. The kids were running and screeming in the hall way at 1am. I left the following day. Pls. do not stay here.
Response from Property: Dear Guest's Name,Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience fell short of your expectations, and we deeply apologize for the inconveniences you encountered during your time at our hotel.Firstly, we would like to address the condition of the sugar packets you mentioned. We take food safety and hygiene very seriously, and we apologize for any packets that appeared to have holes. We have already addressed this matter with our housekeeping and kitchen teams to ensure that all items in the rooms are properly inspected and replaced when necessary.Additionally, we are equally concerned about the presence of a dead bug on the floor of your room. This is not at all reflective of the cleanliness standards we strive to maintain. We sincerely apologize for the oversight, and we have reinforced our cleaning procedures to be more thorough and vigilant in detecting and addressing any pest-related issues.Dear [Guest's Name],Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience fell short of your expectations, and we deeply apologize for the inconveniences you encountered during your time at our hotel.Firstly, we would like to address the condition of the sugar packets you mentioned. We take food safety and hygiene very seriously, and we apologize for any packets that appeared to have holes. We have already addressed this matter with our housekeeping and kitchen teams to ensure that all items in the rooms are properly inspected and replaced when necessary.Additionally, we are equally concerned about the presence of a dead bug on the floor of your room. This is not at all reflective of the cleanliness standards we strive to maintain. We sincerely apologize for the oversight, and we have reinforced our cleaning procedures to be more thorough and vigilant in detecting and addressing any pest-related issues.Best Regards,Hotel Manager
Salina Henry abdullah
Superior Double Room
Checked in Feb 2024
Solo travelers
1 Reviews
4.7/5
Amazing
Posted on Feb 29, 2024
The pillowcases smell like they haven't been changed.
Noly Yusof
Family Room
Checked in Jun 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Jun 24, 2023
Aquaria KLCC
Dan Lourence Dela Cruz
Superior Twin Room
Checked in Nov 2024
Travel with friends
5 Reviews
3.0/5
Posted on Nov 30, 2024
Affordable rate