Smile Hotel Wangsa Maju

Smile Hotel Wangsa Maju Reviews

Smile Hotel Wangsa Maju

36, Jalan Metro Wangsa, Wangsa Maju, 53300 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 53300, MalaysiaView Hotel Details
Smile Hotel Wangsa Maju
Smile Hotel Wangsa MajuSmile Hotel Wangsa MajuSmile Hotel Wangsa Maju
Select your travel dates to check room availability
We Price Match
1 night

Smile Hotel Wangsa Maju Guest Reviews

3.9/5
Good
121 Reviews
Verified reviews
Location4.4
Amenities3.4
Service4.0
Cleanliness3.9
Filter by:
Sort by:
All reviews(121)
Positive reviews(109)
Reviews with photos/video(37)
Awesome stay(23)
Amenities were average(12)
Great location(10)
Friendly owner(7)
Convenient location(6)
Negative reviews(12)
Guest User
Triple Room
Checked in Jun 2024
Family
2 Reviews
2.5/5
Posted on Jun 24, 2024
When we entered the room, it is smelly; really bad smell. Informed counter; they can’t change the room and this guy is quite bad service, no polite. After cleaned by cleaner, found heater is not functioning. Location is good but the hotel is too bad the service. We won’t come back this hotel again
Response from Property: Dear Guest , Thank you for taking the time to tell us about your experience at the Smile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback on the check in experience is duly noted. Please accept our profound apologies where the shortfall has been highlighted the respective department for corrective measures. At Smile Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
ZafarAziz
Single Room
Checked in Oct 2024
Solo travelers
36 Reviews
4.0/5
Very Good
Posted on Oct 9, 2024
Nice location,nice hotel for an affordable price. For those who are looking for a budget hotel,this is for you guys.
Anonymous User
Triple Room
Checked in Jul 2024
Family
6 Reviews
3.7/5
Posted on Jul 17, 2024
Shower head can improve, aircon can improve, was quite hot in the room, took 3hrs to cool the room. Aircon looks like never maintained for years. Long hairs found on the pillow upon entering, never clean properly.
Response from Property: Dear Guest , Thank you for taking the time to tell us about your experience at the Smile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback on the check in experience is duly noted. Please accept our profound apologies where the shortfall has been highlighted the respective department for corrective measures. At Smile Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Haziq Fakhruddin
Single Room
Checked in Feb 2024
Business travelers
1 Reviews
3.7/5
Posted on Feb 28, 2024
Easy for online booking Book, check in, and rest simple as 123
Response from Property: Thank you for your feedback. We are pleased to know that you have enjoyed your stay with us and our standards have met your expectations. We thank you once again for recommending us as the choice-of-stay for both leisure and /or business trip. We look forward to welcome you again.
Eijal
Deluxe Room
Checked in Jun 2024
Solo travelers
3 Reviews
2.0/5
Posted on Jun 30, 2024
Makin teruk, tuala ada kesan darah , receptionist pun dah tak friendly . Jawab tak nak jawab. Bukan nak ngorat pun . Staff name cindy.
Response from Property: Dear Guest , Thank you for taking the time to tell us about your experience at the Smile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback on the check in experience is duly noted. Please accept our profound apologies where the shortfall has been highlighted the respective department for corrective measures. At Smile Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Anonymous User
Superior Queen Room
Checked in Dec 2023
Family
76 Reviews
4.5/5
Great
Posted on Dec 26, 2023
Despite a small hotel, it has own lift. Service quite prompt and very good location with lots of restaurant nearby. It has free parking at the basement nearby but it is based on first come first serve. Comfortable room and worth the price
Response from Property: Dear Guest , Thank you for taking the time to tell us about your experience at the Smile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback on the check in experience is duly noted. Please accept our profound apologies where the shortfall has been highlighted the respective department for corrective measures. At Smile Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Senichikudo
Superior Queen Room
Checked in Dec 2023
Travel with friends
22 Reviews
2.5/5
Posted on Dec 26, 2023
BILIK AIR LEAKING. BEDSHEET NAMPAK MACAM TAKNAK TIDUR SEBAB BEKAS KOTORAN. BILIK BAU ROKOK FIRST MASUK TU. BILIK AIR TRANSPARENT YE. AKU SURUH KAWAN AKU TOLEH PANDANG DINDING SEPANJANG AKU DLM BILIK AIR 😭
Response from Property: Dear Guest , Thank you for taking the time to tell us about your experience at the Smile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback on the check in experience is duly noted. Please accept our profound apologies where the shortfall has been highlighted the respective department for corrective measures. At Smile Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
WRY
Triple Room
Checked in Jun 2024
Family
14 Reviews
4.0/5
Very Good
Posted on Jun 18, 2024
Best hotel in town. I liked it very much. Near mosque and a lot of food restaurants. Will repeat again.
Response from Property: Thank you and looking forward to have you stay with us again!
Anonymous User
Triple Room
Checked in Dec 2023
Travel with friends
3 Reviews
3.0/5
Posted on Dec 2, 2023
Overall, can say it a decent stay but not that perfect. Room is just average size, need to move the bed together to make a space for pray or sitting together. However the bed is comfortable. My bathroom door is hard to be shut and the water pipe is leaking. Reception service is just average too, as I don't know why they take time to process the check in, also the check out staff also made me wait as he entertaining the phone call for about 5 min while I'm being standing in front of the desk. Other than that, the access card somehow has problem to unlock the door, so need to go back to the reception to call for assist. Nice stay for a budget hotel. For parking, might be difficult to find as it's within the shop lots.
Response from Property: Dear Guest, Noted on your comments and will bring this to the Management.
Anonymous User
Family Room
Checked in May 2024
Family
4 Reviews
4.5/5
Great
Posted on May 27, 2024
The room is big enough for my family, facilities are almost complete (mini fridge, hair dryer, iron). There is tv in the hotel but didn't function as we cannot watch it. There are lot of shops around.
Response from Property: Thank you and can’t wait to welcome you back!
Rashidee Hassan
Superior Queen Room
Checked in Oct 2024
Business travelers
38 Reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
Occupancy was but the property reserved firmly my booking
Darth Catzz
Studio
Checked in Apr 2024
Solo travelers
5 Reviews
5.0/5
Outstanding
Posted on May 5, 2024
Very awesome considering the very reasonable price. The room have Smart TV, iron with iron board, mini kitchen with a pan, it even hv a ceiling fan on top of the aircond which is perfect for someone that can't stand aircond like me. And the toilet is clean and spacious too. Also the lift is very unique, reminds me of something at Japan or some sci-fi movie tho it is quite slow. Overall I give 9/10
Response from Property: Thank you and looking forward to have you stay with us again!
Samsul79
Deluxe Studio Suite
Checked in Oct 2023
Family
2 Reviews
4.5/5
Great
Posted on Oct 28, 2023
Location strategic near to Wangsa Maju LRT Station. Excellent choice for travellers visiting KL.
Response from Property: Thank you and looking forward to have you stay with us again!
Anonymous User
Standard Double Room
Checked in Sep 2023
Couples
5 Reviews
5.0/5
Outstanding
Posted on Sep 30, 2023
New experience in the hotel. Overall very excellent service. Parking, restaurant near the hotel. Recommended Smile hotel
Response from Property: Thank you and looking forward to have you stay with us again!
Guest User
Family Room
Checked in May 2024
Family
1 Reviews
4.7/5
Amazing
Posted on May 30, 2024
Need to replace shower head type. The existing shower sprinkled very bad.
Response from Property: Thank you and can’t wait to welcome you back!