The service was excellent. The front desk, bellboys, concierges, AC repair staff, and the team who replaced a faulty kettle and replenished toiletries all provided quick responses and polite, enthusiastic service.
As for the facilities, there are four elevators, so we never had to wait long, which was very convenient and efficient.
However, the in-room amenities weren't quite 5-star. There was only one box of tissues, the bathroom only offered bar soap (no liquid hand soap), and the toilet paper holder was awkwardly placed. On the positive side, the bedding was comfortably firm, and the air conditioning was nice and cold after it was adjusted.
Breakfast also wasn't 5-star. The food selection was average, with only two tea options, though all the fruit was pre-cut, and the food itself tasted quite good.
The hotel's location is superb. It's a leisurely 5-minute walk to major shopping malls like Pavilion, Lot 10, and Fahrenheit88. You can even use the air-conditioned walkway through the Ritz-Carlton to reach the mall. It's a 20-minute walk to the Twin Towers and less than 10 minutes to Alor Street night market and famous bak kut teh restaurants. Plus, being located right next to the main road, traffic was smooth during our 4-day stay, unlike the frequent congestion on the street next to Pavilion.
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