Renaissance Properties in Kuala Lumpur

We booked three consecutive nights. On the first day, the front desk lady informed us of a room upgrade to one facing the KL Tower. However, by 6 or 7 PM, the noise became unbearable, so I went downstairs to request a room change, but was told no other rooms were available. Yet, throughout the day and into the evening, I noticed very few other guests on our floor. Close to midnight, the sound of motorcycles outside was so loud that neither adults nor children could sleep. After complaining to the front desk, we were moved to a higher floor overlooking the pool around 12 AM. The next morning, I was too exhausted to go out, so after breakfast, we decided to spend the day recovering at the hotel. That evening, while my husband was in the bathroom, water suddenly started pouring from the ceiling, soaking his clothes and the floor. Maintenance confirmed it couldn't be fixed immediately, and again, we had to switch rooms at midnight. It was truly a hassle. Overall, the staff's responsiveness and enthusiasm were not impressive. The maintenance of facilities and the service attitude and efficiency definitely do not meet five-star standards. We booked breakfast and dinner at the hotel, and they were generally good. The first night was a simple Western set menu, while the following two nights offered a seafood buffet with a good variety of options.