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Imperial Suites Serviced Apartment
4/565 Reviews

Imperial Suites Serviced Apartment

Kuching|2.46km from Kuching International Airport

Latest booking 20 hrs ago

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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Explore Guest Reviews of Hotels in Kuching

Searching for hotels near Kuching International Airport? Compare room rates and reviews to find your ideal stay.
Imperial Hotel Kuching
4.4/5214 Reviews
The hotel is located next to Boulevard Shopping Mall with lots of shops, restaurants and food center. Hotel Room was clean and comfortable. Breakfast was good but menu should be improved.
1Acs Residence
4.4/52 Reviews
The location is a bit off and there is nothing to eat around. It's cheap and there is place to park.
Imperial Suites Serviced Apartment
4/565 Reviews
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.
One Point Hotel
3.6/517 Reviews
Went here last weekend due to merdeka sales ongoing in kuching,as we were being thrifty..hotels that are rm50 is the one we are looking for,fortunately this fit our bill for 3d2n,imho rm35 per night totalling for rm110 is good for the money..although u have to remember the rooms are small and soundproofing is quite bad,literally if u plan to have sex here just fuhget it..because room nearby got kids around and the other neighbor is gossipping and we can hear it,but everything else is forgivable considering the price is CHEAP and ohyeah good food is all around,dont worry they have 101 foodcourt and siang2 corner
Rume
4.1/521 Reviews
Our room had a high ceiling and the aircon worked well. Love the location as it’s close to all the important places like the airport and food joints. Actually the workmanship of the room can be improved but these are all negligible and didn’t affect our stay - perhaps they were rushing when building. The TV was a bit difficult to use. Overall, would book this hotel again next time.
Imperial Suites Serviced Apartment
4.5/59 Reviews
Excellent choice for group and/or family holidays. Good, clean facilities. New premises with breathtaking view of Kuching from the 3rd mile.

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Local Travel Info

Number of hotels1,141
Number of Reviews 5,523
Lowest PriceUS$6
Highest PriceUS$327
Average Price(Weekday Night)US$54
Average Price(Weekend Night)US$55

Kuching International Airport Hotel Guide

Book your hotel on Trip.com for an amazing travel experience. If you want to stay at the best hotel in Kuching, Trip.com is here to help! Kuching is a city with tons of tourist attractions. You'll never want to leave! Located in Malaysia, Kuching is a well-known and vibrant city.

Kuching International Airport is the primary airport in Kuching.

You don't have to worry about accommodations when traveling to Kuching. Here, there are more than 184 hotels for you to choose from. The local average price is 28 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 3 five-star hotels in Kuching at an average price of 41 USD per night. There are 10 four-star hotels in Kuching at an average price of 42 USD per night. There are 66 three-star hotels in Kuching at an average price of 30 USD per night. There are 23 two-star hotels in Kuching at an average price of 15 USD per night. Kuching has many well-known chain hotels which are suitable for both business trips and vacations. If the comfort level of your trip is important, there are many choices in Kuching, such as hotels under the Pullman brand. In Kuching, chain hotels such as Pullman are one of the top choices among travelers. A popular hotel in Kuching, The Waterfront Hotel Kuching is also one of the highest rated. Imperial Riverbank Hotel Kuching is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Kuching, nearby attractions like Sarawak Museum, The Great Cat can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Wind Caves, Bako National Park, Damai Beach. The most famous attractions locally are Carpenter Street, Kuching Waterfront. Commercial areas like Green Heights Mall, Main Bazaar, Boulevard Shopping Mall are ideal places to buy souvenirs.

Average Temperature

• January to March: 28.58°C during the day, 24.89°C at night

• April to June: 30.28°C during the day, 25.72°C at night

• July to September: 29.94°C during the day, 25.29°C at night

• October to December: 29.25°C during the day, 25.01°C at night

Average seasonal Rainfall

• Spring: 498.67 cm

• Summer: 245.0 cm

• Autumn: 225.83 cm

• Winter: 402.73 cm

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