Anonymous User
June 23, 2023
The room was very bad. It was right next to the elevator room. There was a mechanical sound all night, every other minute. The sound was very noisy. I didn't fall asleep until after two o'clock.
Service: The front desk has no sense of service. It is too noisy. I called the front desk and kept saying that I came to see it, but there was no answer. When asked for earplugs, they said they didn't have them and didn't offer a solution. Finally, I asked if I could change rooms. The front desk said yes, but the rooms you booked are all next to the elevator. You can change rooms, but you have to pay the difference. I just wanted to ask. I was woken up in the middle of the night because I deserved to book. Got this room type, right?
The problem is, when I made a reservation on Ctrip, there was no prompt that I would be next to the elevator. When I checked in and found a problem, why should I, the consumer, bear the consequences? It's obviously a problem with your design, but you really have no sense of service at all. It's so bad.
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