Shierniandejuaner
May 4, 2021
A man arrived at the front desk at 1:30 in the morning and the service was extremely poor. He said he had to pay a 200 deposit and left the shop. He ignored him and asked which room he was in, and there was no room number on the room card. I only saw the room card. It was scribbled, I saw a drink in the room 🥤 called the front desk to ask if it was free. The front desk said it was charged. I asked for it to be removed. The front desk said that the guest room cannot be removed after get off work. Is there no one on duty? Routine routine! When I checked out the next morning, the front desk said that the deposit was refunded in WeChat, but it was not refunded to me after more than an hour. I called the front desk and said it was busy. I will check it for you later. The service attitude is really speechless.
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